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Holiday Inn Phoenix - Chandler by IHG

3.0 star property

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Photo gallery for Holiday Inn Phoenix - Chandler by IHG

A spacious lobby with a staircase, a reception desk, and a dining area.
Breakfast served
Terrace/patio
Point of interest
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $98
includes taxes & fees
May 31 - Jun 1

Explore the area

View in a map
1200 W Ocotillo Rd, Chandler, AZ, 85248
  • Place, Ocotillo Golf Resort
    ‪10 min walk‬
  • Place, Zelma Basha Salmeri Gallery
    ‪15 min walk‬
  • Place, Chandler Fashion Center
    ‪11 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility Tub)

8.8 out of 10
Excellent
(12 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(4 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 364 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

Holiday Inn Phoenix - Chandler by IHG

3-star hotel in Ocotillo
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a hot tub, and self parking.
Holiday Inn Phoenix - Chandler by IHG offers 106 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chandler hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Phoenix - Chandler by IHG provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. This 3-star property offers access to a business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 2500 square feet (232 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Holiday Inn Phoenix - Chandler by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Spoke Cafe - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 15.99 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Spoke Cafe

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,500 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from April 16 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Business center

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.99 per person
  • Self parking fee: USD 12 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Chandler
Holiday Inn Hotel Chandler

Holiday Inn Phoenix - Chandler by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews
Rating 8 - Good. 221 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Angelica

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great! The pool heater element was broken so we didn’t use the pool. The hot still worked and that was nice. There is a parking fee of $12 a night i don’t remember reading anything about. For people on a budget that could affect things. The weekday breakfast hostess went above and beyond, making the dining room feel like a real restaurant, compared to the weekend host, who was just there and polite. The blow dryer sparked when we used used, staff replaced it right away One night we use the pull out sofa in our room for family that stayed late visiting us, there was a large stain on the mattress. For the night they gave us put extra bedding over it, in the morning 4 staff came and replaced it. I did break down and use the washer and dryer. It was $5 total, to wash and dry 1 load. Our room was tended to every day, bedding and towels and trash service.
Stayed 7 nights in Jan 2026

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly, great amenities!
Stayed 4 nights in Jan 2026

6/10 Okay

Christopher

Stayed 2 nights in Feb 2026

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, kind staff, close parking. Good food.
Stayed 1 night in Jan 2026

4/10 Poor

Walter

Traveled with family
Disliked: Amenities
This hotel is a bit of a bait and switch. While the outside looks renovated, the rooms leave a lot to be desired. We stayed on the 4th floor for the last 4 nights. Two of the day/nights there was the smell of a sewer or some kind of stink that permeated the whole floor. They actually had to put out some industrial fans to move the air on the floor. The hot tub was out of service 2 of the 4 nights we were there. The front desk staff had not ETA for repair. When it did finally work the temperature was tepid. Very disappointing as it was an amenity that was highlighted on their website. Next are the two fees that are not clearly listed through expedia. The hotel charges $12 a night for parking which is strange as the location is in an industrial area where parking isn't an issue, it appears to be a revenue stream to me. Then the breakfast. $16.99 for a standard hotel breakfast, which if you stay at a holiday inn express, you get for free. I would not recommend this hotel, there are much nicer options at this price point in the chandler/phoenix area that include breakfast, parking, and have working amenities.
Stayed 4 nights in Jan 2026

8/10 Good

Shea

Stayed 2 nights in Jan 2026

8/10 Good

Alison

Stayed 1 night in Jan 2026

8/10 Good

Jan

Liked: Amenities
The staff was very nice!
Stayed 2 nights in Jan 2026

2/10 Terrible

patricia

Disliked: Staff & service, amenities
There was NO HOT Water in the whole building the phone in our room didn't work .....
Stayed 1 night in Jan 2026

8/10 Good

Genene

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Staff welcoming you to Holiday Inn was excellent.. Catherine was on duty. We had booked for 4 days & feel the room was comfortable. Room staff didn't replace some of the room supplies. When we asked for them they were brought to our room. Appreciate their quick response. Would have liked to have washcloths that weren't so thin. I do recommend Holiday Inn & would stay there in the future when I return to the Chandler area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joshua

Stayed 1 night in Jan 2026

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service
Helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth, Sun Lakes

Stayed 1 night in Jan 2026

10/10 Excellent

FRANK, Chandler

Stayed 1 night in Jan 2026

8/10 Good

Jamie

Stayed 3 nights in Jan 2026

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, not perfect but good
Stayed 1 night in Jan 2026

10/10 Excellent

Yongjoo

Stayed 1 night in Jan 2026

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Stayed 3 nights in Dec 2025

8/10 Good

Roy

Stayed 1 night in Jan 2026

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous check in agent and clean rooms. Only surprise was the $12/day parking fee. Seems like an excuse to add a little extra profit! I will be more vigilant in the future for hidden charges!!
Stayed 2 nights in Jan 2026

8/10 Good

steve

Counter staff was nice. House keeping was load and next to my door every day
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Traveled with group
Liked: Room comfort
Clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not visit the hot tub but the air conditioning and everything else in the room was amazing. The guy and manager that helped me check in were the best! Awesome people.
Stayed 1 night in Dec 2025

6/10 Okay

TROY

Liked: Cleanliness
Disliked: Amenities
Charging for every little thing on top of property fees, high sales tax, parking, breakfast gets to the point it ain't worth staying at Hotels.
Stayed 1 night in Dec 2025

10/10 Excellent

Inga

Stayed 2 nights in Dec 2025