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Holiday Inn Phoenix - Chandler by IHG

3.0 star property

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Photo gallery for Holiday Inn Phoenix - Chandler by IHG

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Exterior
Exterior
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
  • Housekeeping

Explore the area

Map
1200 W Ocotillo Rd, Chandler, AZ, 85248
  • Ocotillo Golf Resort
    ‪10 min walk‬
  • Chandler Fashion Center
    ‪8 min drive‬
  • Wild Horse Pass Motorsports Park
    ‪13 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility Tub)

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 364 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Phoenix - Chandler by IHG

3-star hotel in Ocotillo
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a hot tub, and self parking.
Holiday Inn Phoenix - Chandler by IHG offers 106 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chandler hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Phoenix - Chandler by IHG provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. This 3-star property offers access to a business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 2500 square feet (232 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Holiday Inn Phoenix - Chandler by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Spoke Cafe - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 15.99 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Spoke Cafe

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,500 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.99 per person
  • Self parking fee: USD 12 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Chandler
Holiday Inn Hotel Chandler

Holiday Inn Phoenix - Chandler by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 894 reviews
Rating 8 - Good. 203 out of 894 reviews
Rating 6 - Okay. 69 out of 894 reviews
Rating 4 - Poor. 37 out of 894 reviews
Rating 2 - Terrible. 29 out of 894 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly & accommodating. Suite was clean & has a fridge & microwave & plenty of room to relax. Love the Dove products provided. Strip mall across the street for shopping & eating but we tried St A’s across the parking lot & had an awesome meal & drinks!
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Not as good as other Holiday Inn.

Front desk lady was too rude. We were waiting for checkin for more than 40 min. Here attitude was obnoxious. Rooms are not as par as other Holiday Inn.
Stayed 1 night in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, accessible room comfortable.

Hotel stay was good. The accessible room we had was the perfect set up. Room and bathroom was clean, bedding was good. Only 2 things I mention for improvement: we showered at various times and each time we showered, all we got was Luke-warm water, no hot water. Also, there was a group of hockey players and their parents in town for a hockey tournament and the children were allowed to run loose all over the property without adult supervision and they were quite loud in the hallway and I had to talk to them each night around 11:00 p.m. The adults in the group were allowed to be very loud in the pool area until 11:00, even though pool hours ended at 10:00, and they were also very loud in the lobby each night.
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel and Lottie, Independence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good breakfast.
Stayed 2 nights in Nov 2024

8/10 Good

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at this location and felt pleased with my stay. My room was really nice and clean. It was quiet. Numerous food and shopping options to walk to right from the hotel. I wish there was a free breakfast option and that actual creamer and not powdered creamer was provided with the coffee maker in the room.
Stayed 3 nights in Jan 2025

6/10 Okay

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value but needs some love

Bar was closed and WiFi didn’t work.. no booze and no porn
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again. Late arrival, slow checkin. Rude.

I booked it last minute because I was very tired from driving. I arrived at 10:30 PM only to find the manager talking about her alcohol problems with a guest checking in just in front of me. The manager took an extraordinarily long time to discuss some type of heartburn treatments with the person in front of me. I had to politely interrupt to remind them that it was late, and I would like to check in to get to bed. The manager behind the desk, seemed insulted and bothered by my request. She was very rude and by the time I got to check in she reported there was no Wi-Fi and so I asked if possible to waive the $12 parking fee and she said no. Parking was far from my room and it was raining out so that took some time by the time I got my key. I will never stay here at this property again, and Holiday Inn hiring such a poor Management in charge, I will think twice about staying at any Holiday Inn.
Stayed 1 night in Jan 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay in a whole was good. I didn’t like the idea of paying for parking every day in a suburban area with lots of area. The staff was friendly especially maintenance. I’m sure because of staffing the restaurant was closed except for breakfast. In other properties like this one is was free. Room was nice and housekeeping was efficient.
Stayed 7 nights in Jan 2025

8/10 Good

Riley

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

So so

Hotel was decent, advertised "breakfast" however the breakfast cost $16, and the check in clerk was super rude rude. Huge turnoff for a $200 room.
Stayed 1 night in Jan 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 5 nights in Dec 2024

10/10 Excellent

John, Wake Forest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly, and the room was comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lezlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, staff great but no notice the restaurant and bar shut down. Also I was charged for parking with was not mentioned
Stayed 3 nights in Jan 2025

10/10 Excellent

Anna

Stayed 1 night in Sep 2024

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Michael

Stayed 4 nights in Jan 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Homero

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and Staff were excellent and accommodating. Very nice place to stay for sure. I will stay here each time I'm in the area!
Stayed 13 nights in Dec 2024

10/10 Excellent

Bobby A

Liked: Cleanliness, staff & service, property conditions & facilities
Very large room
Stayed 1 night in Dec 2024

4/10 Poor

Bonifacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Free Breakfast???

Did not like that breakfast was not included. We decided to pay for the breakfast extra @16.99 and it was not good. Way overpriced! For the quality and selection of food.. it should have just been free.
Stayed 1 night in Jan 2025

2/10 Terrible

Gerard

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is a nice and comforting place. The staff however is not. I couldn’t have my tv above volume 10 without getting a noise complaint. The staff even came and said something to me while smoking outside. Needless to say I got charged with a smoking fee, even though they watched me go outside and smoke every time. There is no way to dispute or fight it, so if they say you were smoking then that’s it! I travel the country year round for work, and have stayed in plenty hotels. I will not be back to this one. I recommend you go somewhere else. Not to mention the manager didn’t help whatsoever. I asked what I can do about this situation, and he basically said nothing.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Area was very nice and safe . Hotel was very kept up .
Stayed 2 nights in Dec 2024

10/10 Excellent

Adiya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like your hospitality
Stayed 1 night in Dec 2024