4/10 Poor
Karen
Aug 22, 2024
Liked: Room comfort
Next trip to the valley.. a different place.
I started using this hotel sometime in late 2023.. had good experiences with bringing my dog and both my dog & cat on one stay. I especially like the location.. near to the home I sold in June 2023. Unfortunately during the last two trips my credit card details were compromised and your hotel seems to me to be the single common denominator. That was bad enough but on my last check out I was harassed by housekeeping banging on my door.. I’m not even sure the young woman identified herself as such but I opened the door and she could clearly see that I had one of your carts with a cooler on it, clearing out the fridge & freezer. My dog was still there but with her harness and leash. She actually asked if I knew what time check out was. I said yes, I was aware, and was obviously doing a last clear out. After I shut the door I checked my watch.. 11:04. A couple of minutes later another knocking on the door.. a young man who ‘had been given a list’. He was far more civil and I assured him I was obviously on my way. I made it down to the desk and had to wait.. my final check out.. 11:10 as printed out on my receipt. The tactics used by housekeeping left a seriously bad impression with me. It was over the top at the very least.. and add to it I have had to change credit cards TWICE now.. I will be finding another hotel for my next trip to the valley. Also I wonder at my final printed bill.. the address is ALL WRONG. Odd, considering the credit card problems.
Karen
Stayed 3 nights in Aug 2024
