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HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

2.0 star property

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Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets
Studio, 1 King Bed, Non Smoking (Larger Room) | Free WiFi, bed sheets
Lobby
Free WiFi, bed sheets
Exterior

Reviews

4.2 out of 10

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi
  • Parking included

Explore the area

Map
11211 N Black Canyon Hwy, Phoenix, AZ, 85029
  • Castles N' Coasters
    ‪4 min drive‬
  • Metrocenter
    ‪4 min drive‬
  • Arizona State University-West Campus
    ‪5 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • 190 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking (Larger Room)

Free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking (Larger Room)

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking (Larger Room)

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
2.1 out of 5, (1001)
The price is $90
per night
$101 total
includes taxes & fees
Mar 19 - Mar 20
HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

About this property

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Hotel in North Mountain
Along with an outdoor pool, this hotel has laundry facilities and free self parking. WiFi in public areas is free. Additionally, multilingual staff assistance, a banquet hall, and a vending machine are onsite. Weekly housekeeping is available.
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway features an outdoor pool, a vending machine, and multilingual staff. Public areas are equipped with complimentary wireless Internet access. This Phoenix hotel also offers laundry facilities and pool umbrellas. Complimentary self parking is available on site.

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.
This property allows guests 18 or over to check in with valid military ID.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 20.00 (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
Alcohol is not served at this property
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crosslands Phoenix Metro Black Canyon Highway Hotel
Crosslands Metro Black Canyon Highway Hotel
Crosslands Phoenix Metro Black Canyon Highway
Crosslands Metro Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway Hotel
HomeTowne Studios Black Canyon Highway Hotel
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Black Canyon Highway
Extended Stay America Phoenix Metro Black Canyon Hwy.
Towne Stuos Black Canyon High
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway Reviews

Reviews

4.2
Rating 10 - Excellent. 130 out of 1005 reviews
Rating 8 - Good. 79 out of 1005 reviews
Rating 6 - Okay. 89 out of 1005 reviews
Rating 4 - Poor. 125 out of 1005 reviews
Rating 2 - Terrible. 582 out of 1005 reviews

4.0/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

DeAnna

Liked: Staff & service
It was alright. However i was supposed to get my deposit back and havent received it and the manager wont call me back after leaving messaged.
Stayed 1 night in Nov 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
extremely dirty -filthy bathroom, bed sheets filled with multiple cigarrette burns,
Stayed 1 night in Nov 2024

10/10 Excellent

priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Briana

Stayed 1 night in Nov 2024

6/10 Okay

michael

Liked: Cleanliness, staff & service
People in parking lot
Stayed 8 nights in Nov 2024

4/10 Poor

Giovanni

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Steven

Stayed 1 night in Nov 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Shakeema

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
I would not recommend this property to my worst enemy. Rooms smell like cig smoke, rooms are DIRTY the bathtub is filthy! I mean gross. Second room was worse so I ran back to first room with cig burns etc!
Stayed 3 nights in Nov 2024

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place to stay. Dirty and unsafe not even free is worth it
Stayed 1 night in Nov 2024

8/10 Good

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice play to stay and you can't beat the price !! It's very clean and the room is a good size. It's in a convenient location, not too good for walking since it's located on the access road off the highway but if you have a car or can Uber then everything you need is right around you as far as food shopping, dining out or pretty much anything else you need including the light rail and transit center. The staff is awesome too, everyone is really nice and down to earth!
Stayed 1 night in Nov 2024

8/10 Good

DeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Shivahn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE NO MATTER WHAT!
DO NOT STAY HERE NO MATTER WHAT!! I was delayed due to traffic and attempted to call the property. I was unable to get through to someone until 20 mins after check in time. The rep informed me that they cancelled my reservation and claimed to have tried to contact me which they did NOT. i was told they would give me back my money since they cancelled my reservation. I was one of 3 other people trying to check in and could not get into the lobby. Mind you, when I called the prompt recording stated the office is open 24/7. So I had to try and find something late at night with my two kids. The next morning very early I contacted the property to check into the room I originally reserved and was not only told they cancelled my reservation and could not allow me to check in, but that they didn't even reserve the correct room for me if I had been able to check in the night before. I reserved a two bedroom and they were going to check me into a 1 bed king room. This associate also said I would be able to get a refund through hotels.com. I then started the refund process through hotels.com and the hotel denied my refund. They lied about everything including admitting that they didn't even reserve the correct room type for me. This hotel is shady and unprofessional. Do not give them your money! Stay somewhere else and save yourself a headache.
Stayed 3 nights in Nov 2024

4/10 Poor

Bob, Parker

Disliked: Cleanliness, property conditions & facilities
Arrived in the looby to find other parties standing in line for towels. I had a reservation through Expedia and was told that could not be possible as the property was full(a Nascar event in Phoenix that weekend). I called Expedia back, who said they would get the reservation approved, and, after many questions, clerk left the front desk saying he guessed the room was ready. While the sign behind the desk said the property had a no pets policy, en route to my room I passed a couple with 2 Pit Bulls, and, another couple with 2 Dobermans. I looked upstairs to check the location of the room, it was next to a window decorated with Christmas lights and Sanat wrapping covering the front door. I got upstairs to find this door open with a number of people partying inside the unit. The draperies were open to the door I opened, the unit's bed had not been made, there were not any towels, and, the dining room chairs were atop the table.I saw both a private security and police car circling the property on my way back to the office to say I could not stay there. Also, very noisey as property on a frontage road next to the what appeared to be 10 lane Black Canyon expressway.
Stayed 3 nights in Nov 2024

2/10 Terrible

Cy

Disliked: Cleanliness, property conditions & facilities, room comfort
It was the worst room i ever had in all my time of staying in Hotels From Checking in to Leaving i give it a -10
Stayed 1 night in Nov 2024

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the top two worst rooms I have ever stayed in. On arrival no towels, no waste basket, wall had a 4' by 6' chunk of drywall missing, TV had no remote control, outside concrete walkways were incredibly dirty and just overall very rough place. We pushed our suitcases behind front door as it looked like it had been previously been smashed. Would never stay there again!
Stayed 1 night in Nov 2024

2/10 Terrible

Darlene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded Roach infestation Room
When I got there they said that they had no more rooms because they gave mines to someone else… I got a room with no locking door… no towels in the bathroom no covers on the bed… there was a fight outside and screaming all night… There was roaches in the room…. Mold in the bathroom, no toilet paper holder, the soap holder in the shower was broken and the shower had no pressure…. I want a refund…
Stayed 2 nights in Nov 2024

2/10 Terrible

Carlos

Disliked: Cleanliness
It was just very dirty. The bed had dirt in the sheets.
Stayed 3 nights in Nov 2024

2/10 Terrible

jai

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improper service
Had roaches in the room. Lights not working. And had no towels to use in the room. 1st night went without taking a shower. 2 nd day after asking several times still didn't get any towels . At 8 pm went and bought myself a towel and then showed to leave next day.
Stayed 2 nights in Nov 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Veronica, Glendale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately.
There was pee on the toilet seat and there wasnt any towels and there was dirty rags on the floor and the shower was disgusting.
Stayed 1 night in Nov 2024