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HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

2.0 star property

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Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets
Free WiFi, bed sheets
Exterior
Lobby
Outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

4.2 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
11211 N Black Canyon Hwy, Phoenix, AZ, 85029
  • Castles N' Coasters
    ‪2 min drive‬
  • Arizona State University-West Campus
    ‪6 min drive‬
  • Grand Canyon University
    ‪9 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • 190 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking (Larger Room)

Free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking (Larger Room)

  • 190 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking (Larger Room)

  • 190 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
2.1 out of 5, (1003)
$67 nightly
The price was $74
The price is $67 total
includes taxes & fees
HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

About this property

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Hotel in North Mountain
Along with an outdoor pool, this hotel has laundry facilities and free self parking. WiFi in public areas is free. Additionally, multilingual staff assistance, a banquet hall, and a vending machine are onsite. Weekly housekeeping is available.
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway features an outdoor pool, a vending machine, and multilingual staff. Public areas are equipped with complimentary wireless Internet access. This Phoenix hotel also offers laundry facilities and pool umbrellas. Complimentary self parking is available on site.

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.
This property allows guests 18 or over to check in with valid military ID.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 20.00 (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
Alcohol is not served at this property
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crosslands Phoenix Metro Black Canyon Highway Hotel
Crosslands Metro Black Canyon Highway Hotel
Crosslands Phoenix Metro Black Canyon Highway
Crosslands Metro Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway Hotel
HomeTowne Studios Black Canyon Highway Hotel
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Black Canyon Highway
Extended Stay America Phoenix Metro Black Canyon Hwy.
Towne Stuos Black Canyon High
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway Reviews

Reviews

4.2
Rating 10 - Excellent. 133 out of 1004 reviews
Rating 8 - Good. 77 out of 1004 reviews
Rating 6 - Okay. 84 out of 1004 reviews
Rating 4 - Poor. 117 out of 1004 reviews
Rating 2 - Terrible. 593 out of 1004 reviews

4.0/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 152 was a complete disaster! Door appeared to have been kicked by cops due to location of hotel, and rigged together to close. Doors falling off cabinets, holes in cabinet doors, burn holes in comforter, no towels, and room smelled like smoke evemthough it was a a non smoking room. Waited in office 10 minutes to request a refund and no one was around so we ended up leaving without one.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst hotel I’ve ever been into the county jail looks better than that
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extra roommates didn't want

Stayed 2 nights in Mar 2025

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was terrible. They charged me for a night that I wasn't even there My room was never cleaned my whole stay.
Stayed 5 nights in Mar 2025

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and lack of basic amenities
Stayed 2 nights in Mar 2025

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, amenities
Property was very unsafe door look like you have been kicked in It was still dirty at 3:30 when I try to check in cleaning lady was still there drawers were broken bed was not acceptable curtains you could see through them cabinets or all broken no remote for the TV. Went to complain about the room to front desk and was rude and I told him the pictures don't look like they are on the website and his comment was he did not take the pictures send me to another room there was furniture all over the hallway in front of the room went in there same thing door look like a hut been broken into did not close all the way You could see all the light through there cabinets were broken bathroom was dirty and it was very unsafe looks like a lot of people live there weekly when I went to go get my money back He said I couldn't They needed to speak to Expedia and there was another customer there his heater wasn't working the TV was not there there was a remote but no TV He was very unsatisfied and also stated that didn't seem like it was a safe place to stay and that looked very different on the website just like I mentioned very disappointed never had this experience before always had great hotels stay but that was very terrible had to go look for another one found another one at Scottsdale It was very satisfying I opened up a case to get my money back this should not even be on your website at all You should take this hotel off. Thank you
Stayed 2 nights in Mar 2025

2/10 Terrible

Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be going back

Room was dirty they didn’t provide any towels called the front to ask if they provided any but no answer which had me and my partner having to go to the store to look for towels and then when I got out the shower the shower curtain rod fell on me and hit me
Stayed 1 night in Mar 2025

2/10 Terrible

Alexandra

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They Canceled our reservation. I called early in the day because we were traveling from 7 hours away and our GPS said we would be there around 1am. They said it was okay and they would have everything ready for us when we arrived. We got there to no room being available because we were marked as a “no-show” I explained I called and they let me know it was ok and that it would be ready. It took us 3 hours to find another hotel and we arrived to our new room 45 minutes away from Glendale at 5am. Horrible experience and now Expedia doesn’t want to issue a refund to me. I DO NOT RECOMMEND this hotel or Expedia.
Stayed 2 nights in Mar 2025

2/10 Terrible

Carlos

Traveled with group
Disliked: Property conditions & facilities

Bad experience.

When arrived room had trash in the front door. Bathroom counterpart had trash on it. Front door would not close correctly. Checked out 2 days early. Talked to hotel manager and she didn’t care. Bad customer service. Requested refund for stay.
Stayed 3 nights in Mar 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

I could not stay at the property. The hotel did not have towels upon check-in.
Holes in the curtains.
Door did not close all the way.
Tub would not stop running.
Cigarette burns on bathroom vanity
Stayed 2 nights in Mar 2025

2/10 Terrible

Holly M

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is a disgrace and if the property manager would actually interface with the guests it may not be so bad because some of this could be worked out but she refuses to take or return a call.
Stayed 14 nights in Feb 2025

2/10 Terrible

Nicolas, Horizon City

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 5:30 pm and after I paid for the 4 rooms I was told that only 2 rooms were ready. They are cleaning the other 2 rooms. At 7 pm they were still not ready so we left for dinner. At 9 pm the other rooms were ready. Of the 4 rooms only 1 had towels, all had broken drawers or missing drawers in the cabinets. 1 room had dead cockroaches. All were dirty by even the lowest of standards. Sticky coke rings on the tables, 1 room the bathroom sink did not drain. It looked like the hotel was hosting section 8 residents. Office was suppose to be open 24 hours and was closed at 8 am when I wanted to check out so I had to return so I could get my receipts for the rooms. Called to have them prepare the receipts when I returned after breakfast, not ready she completed them when I arrived. The smell of marijuana was everywhere. The lobby restroom was locked and they said they did not have a key to unlock. All the room doors did not function properly.
Stayed 1 night in Feb 2025

2/10 Terrible

Ted

Disliked: Cleanliness, property conditions & facilities, room comfort

Yikes!

Not for a family of any kind. Pickup trucks park outside my room selling drugs. 4 nights no service. Had to go to front desk to get toilet paper. Never did see any hotel staff after checking in-probably in hiding. Picture of the bathtub-you get the idea
Stayed 4 nights in Feb 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible one night stay

My experience was horrible. There was no toilet paper in the bathroom. Not enough towels. The bed was very hard and uncomfortable. The customer service was horrible. I was told to come to the lobby to get toilet paper after the room was presumably cleaned.v
Stayed 1 night in Mar 2025

10/10 Excellent

Donaciano

Liked: Room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Nichole

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t even know where to start. I booked this trip a month in advance. I flew out for my little sister’s graduation and it was terrible. Upon arrival, once checked in…the rooms were lived in. Someone else’s belongings were all over one of the rooms, and the other room had not been cleaned at all. We didn’t have towels, nor bathroom tissue. The gentleman Terrie at the front desk had wonderful customer service, but the hotel was terrible. There were people hanging out and doing drugs plus drinking in the stair wells. It was a very bad experience and this hotel should not be listed on Expedia’s website. I have videos of all of this and will be posting it on Google reviews as well. I feel I am deserving of a refund, for this was not worth the money I paid.
Stayed 1 night in Feb 2025

2/10 Terrible

Francine

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweful. This was a motel for transients. There were absolutely no towels, toilet paper or kitchen ware. This was supposed to be an extended stay hotel. RUN! SAVE YOUR MONEY!

2/10 Terrible

Laura

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely not what was pictured in the ad. Beds are like thin cots. One bed had no pillows. No toilet paper in room. No shade on lamp. Desk does not answer phone. Room is large but furnishings are run down. Like a grubby boarding house. We were not given a WiFi code and could not get anyone to answer the phone.
Stayed 1 night in Feb 2025

6/10 Okay

Zackery

Stayed 4 nights in Feb 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

Literally the nastiest hotel I've ever stayed at, no bath towel in the room, pretty sure the bathroom door had been kicked in by swat at one point. It was all cracked and. Had holes in it. The beds were $10 mattress from dollar general I think. Room stunk like cigarette smoke! The blanked on the bed had a cigarette burn hole through it. When I took a shower, the water turned black from my feet walking on the floor. The audacity to charge me a $100 deposit for the room may have been the icing on the cake. I would have just drove home if it wasn't a 5 hour drive!
Stayed 1 night in Feb 2025

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Its funny they asked for a deposit

This place was disgusting!! It should be illegal to even rent these rooms out. If i owned hotels.com i would drop this hotel like a bad habit.
Stayed 1 night in Feb 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never use ecpedia.
Stayed 5 nights in Feb 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs updating
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

The pictures online are not how the rooms look at this location. The water wasn't hot in the shower and the refrigerator wasn't working properly.
Stayed 1 night in Feb 2025

2/10 Terrible

Frank

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025