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MainStay Suites Phoenix North

3.0 star property

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Photo gallery for MainStay Suites Phoenix North

Property amenity
Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily on-the-go breakfast
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

Map
2536 W Beryl Ave, Phoenix, AZ, 85021
  • Castles N' Coasters
    ‪3 min drive‬
  • Metrocenter
    ‪3 min drive‬
  • Grand Canyon University
    ‪10 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪23 min drive‬

Room options

View all photos for Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Efficiency, Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Efficiency, Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Efficiency, Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Front of property

GreenTree Hotel Phoenix West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1358)
The price is $99
per night
$117 total
includes taxes & fees
Apr 29 - Apr 30
GreenTree Hotel Phoenix West

About this property

MainStay Suites Phoenix North

3-star hotel in North Mountain
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
MainStay Suites Phoenix North offers 126 air-conditioned accommodations with coffee/tea makers and bathrobes. Accommodations offer separate sitting areas and include sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MainStay Suites Phoenix North features an outdoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This 3-star property offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 924 square feet (86 square meters) include conference space. This business-friendly hotel also offers barbecue grills, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site, along with a car charging station.

MainStay Suites Phoenix North is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Hebrew, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor pool
  • Tennis
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 924 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (33 inches high)
  • Grab bar in shower (33 inches high)
  • Handrails in stairways (49 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1998
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood Suites Hilton Metro
Homewood Suites Hilton Metro Hotel
Homewood Suites Hilton Metro Hotel Phoenix Center
Homewood Suites Hilton Phoenix Metro Center
Homewood Suites Hilton Phoenix Metro Center Hotel
Homewood Suites Hilton Metro Center Hotel
Homewood Suites Hilton Metro Center

MainStay Suites Phoenix North Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1005 reviews
Rating 8 - Good. 281 out of 1005 reviews
Rating 6 - Okay. 124 out of 1005 reviews
Rating 4 - Poor. 59 out of 1005 reviews
Rating 2 - Terrible. 82 out of 1005 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Syixes

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Susie

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old
It’s an old property, the rooms are old but large. The bed was uncomfortable and worn down. The sofa bed was terrible. Which was for my child and we couldn’t use it. The toilet didn’t flush properly. The TV is old school but works fine.
Stayed 2 nights in Jan 2025

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband enjoyed our stay and we definitely will come back. Thank you
Stayed 2 nights in Jan 2025

2/10 Terrible

Satswana

Business traveler
Disliked: Staff & service, room comfort
Awful Incompetent Customer Service
I came in from Atlanta on a delivery Thurday 01/09/2025 and booked my stay after 2am (1 day and 3 hour trip!). Unaware of the cut off time the hostess told me my stay was good for after 2pm. I advised her I just needed a shower and a couple hours of rest. She told because I booked through a 3rd party there was nothing she could, except rebook me at a higher rate despite having a room that was already paid for (Hotel was NOT full). She offered to cancel my room, that way I can call Hotels.com about my situation. I left extremely irritated at the lack of empathy and problem solving skills NOT being displayed. I had no choice but to sleep in the van with below freezing weather. I realized she had not given me the proof of cancellation, so I returned to retrieve it. A different young lady was there with a front tooth missing ( I did not get her name) and gave me the letter. Upon reading it, it stated that I cancelled my reservation. I explained to her I did not cancel. I was denied my room unless I pay for one again through her at a Higher rate! She became angry stating she had no way of correcting the letter being the company is new and she had no way of finding a templet with the hotels letterhead. Told me it would be a wait and I explained I had time. 15 minutes she brings me the letter and I noticed no one else in there resembled me. Terrible terrible service. Did not care at all and all I wanted was a shower and few hours of rest before I returned to Atlanta! Piss poor serv
Stayed 1 night in Jan 2025

8/10 Good

Jeffrey

Liked: Property conditions & facilities
All
Stayed 2 nights in Jan 2025

8/10 Good

Guadalupe

Traveled with family
Disliked: Amenities
Pool dirty and not 86. Not very warm water and water smells like fish
Stayed 1 night in Jan 2025

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and comfortable. Some freeway noise but not too bad. Breakfast is pretty average but good enough to get your day started! Overall, I would recommend this hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Marianne

Stayed 1 night in Dec 2024

10/10 Excellent

Manuel

Stayed 1 night in Nov 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stay and staff was very polite and helpful
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria Lucia

Stayed 1 night in Nov 2024

10/10 Excellent

Delalia, Tucson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

ERIK

Stayed 1 night in Nov 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price!
Staff was super helpful. Room included a crib. Everything was nice and clean! Good breakfast too.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Two bedroom suite. Lots of room. Was nice to have a kitchen. The bathroom was terrible! The toilet was for a child.. it was sooo low to the ground! And the sink area was for a giant.. it was sooo high up. The beds were comfortable and the furniture was good to sit on. Was great to have a TV in each room
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so amazing! Very friendly and helpful. Each one is outstanding. I particularly want to commend Ambyr, Thomas and Daniella.
Stayed 4 nights in Nov 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wife asked desk clerk for a quite room but it was VERY NOISY with vehicle noise and teenagers in the hallway.it’s next to interstate 17 and Peoria road. Had to wear earplugs and turn on the fan to drown the noise. At breakfast the hash browns were uncooked and very cold and not browned at all. This hotel is dated and dirty, could use some upgrades. Exposed wires and cables hanging down from TV in lobby / breakfast area. Hotel is not what you would expect for a Hilton property.

10/10 Excellent

Anthony

Stayed 1 night in Oct 2024

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2024

8/10 Good

Adam Karl

Stayed 3 nights in Oct 2024

10/10 Excellent

Yeyn, El Paso

Stayed 2 nights in Oct 2024

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Christy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024