2/10 Terrible
Lakendra
Aug 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not as it seemed in the pictures. The room had stained spots on the carpet, ottoman, and couch. The name Hyatt Place carries a lot of weight in the hotel industry. I expected a more up to date property. The hotel looked like it use to be an old extended stay. We had our two month old baby with us and found a cockroach in the bathroom. We showed it to the front desk and spoke with Tammy, she was helpful to offer a different room but I wanted to be moved to a different hotel because when there is one roach, there is two but moving hotels was not an option. The next evening it was a termite crawling in the bed, 18 inches above our son head. The only good part of the property is that they are located in the area of our favorite restaurants. Almost all rental car companies at the airport only offered electrical vehicles. This hotel did not have a plug in port or any ports nearby to charge the car. So another suggestion besides exterminating the bugs is to have a plug port for EV cars since AZ is changing to only EV rentals.
Lakendra
Stayed 3 nights in Aug 2024