6/10 Okay
Carla
Traveled with family
Aug 22, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has stunning, natural landscaping with incredible waterfalls, rock walls and water features throughout the property. The pools are well designed and thankfully salt water. There is a waterway between the pools which is very nice. Because of the resort's size, it's quite a workout to walk to the restaurants from the south portal entrance. It's a little confusing at first to find where everything is located with the various stairs, gates, bridges and tunnel. Be prepared to do some investigating after arrival. It's not intuitive. Front desk staff are ok, but maybe they might need some additional training in friendly customer service. Bar staff were not as friendly as I am used to in expensive resorts. They could smile more and not be so grumpy. I transferred to the Royal Palms Resort after staying in this resort, because Palm's staff without a doubt go above and beyond and they don't struggle being extra friendly. I felt the Marriott staff seemed new to hospitality and it was all about them and maybe not trained enough in how to make the guest feel special or even like the guest mattered. Staff need to remember, you can have the most beautiful property in Phoenix, but if guests don't feel welcome and like they are "friends" of the resort, it doesn't matter what the property looks like. I have to say, I did notice a female waiter at breakfast greeting return guests very nicely by name and chatting with them, so there are pockets of experience at the resort.
Carla
Stayed 1 night in Aug 2024
