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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Exterior
Lobby
Outdoor pool, sun loungers
Standard Room, 2 Queen Beds, Non Smoking | Individually furnished, desk, iron/ironing board, free cribs/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet friendly
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | Individually furnished, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed) | Individually furnished, desk, iron/ironing board, free cribs/infant beds

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Individually furnished, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 285 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Individually furnished, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 297 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby

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The price is $129 total
includes taxes & fees
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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Glendale hotel close to Peoria Sports Complex
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The Hotel Serene Glendale Peoria, Surestay Collection by BW features an outdoor pool, a vending machine, and coffee/tea in a common area. Wireless Internet access is complimentary. This Glendale hotel also offers laundry facilities and an ATM. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2022.

The Hotel Serene Glendale Peoria, Surestay Collection by BW is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 912 reviews
Rating 8 - Good. 216 out of 912 reviews
Rating 6 - Okay. 128 out of 912 reviews
Rating 4 - Poor. 88 out of 912 reviews
Rating 2 - Terrible. 86 out of 912 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Glenn

Business traveler
Disliked: Staff & service, room comfort
Website and property signage offer a work out facility. There is no workout facility. Our room was not cleaned during our stay and the mattress was rock hard. The pillows were so bad I went to Costco to buy new pillows.
Stayed 2 nights in Mar 2025

6/10 Okay

Savanah

Disliked: Cleanliness, property conditions & facilities
Said it had a pull out couch but just a fold down futon that was too small for 1 person. Dirty bathroom, no extras for the futons.
Stayed 1 night in Mar 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good stay and location

Friendly staff and clean environment
Stayed 1 night in Mar 2025

6/10 Okay

Marquita

Stayed 2 nights in Feb 2025

6/10 Okay

Homero

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

4/10 Poor

Yvette

Room had a funky smell and says sofa bed but it’s actually like a small futon that only fits one person not 2. We had to have one of my sons squeeze in with us on the bed
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Price was good for the area.
Stayed 3 nights in Mar 2025

8/10 Good

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near shopoing
Stayed 1 night in Mar 2025

4/10 Poor

vickie

Traveled with family and small children
Liked: Staff & service
No room cleaner and lack of towels
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is in a great location, with close proximity to many restaurants, shops (including Arrowhead Mall), and the freeway. Many people stay in this area for Spring Training and is walkable to the field. Customer service was great- I interacted with 3 different female staffers and all were friendly, attentive, and welcoming. The property itself is average, I didn’t take advantage of the free breakfast or use the heated pool so I can’t speak to those. It was disappointing that the TV in my room didn’t work, but it wasn’t for lack of trying. Hopefully maintenance can ensure all are working before any more check-in’s. The beds weren’t terribly uncomfortable (the bedding was actually great), but there is no box spring. The mattress would move around constantly and the large aluminum bed frame is noisy. Lastly, the floors were filthy. The bottom of my socks turned dark pretty quickly after checking in. I had slippers with me so I managed without a housekeeping call, but figured it was worth mentioning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk went to a lot of trouble to make sure we got the correct room
Stayed 1 night in Mar 2025

6/10 Okay

Robert, Tucson

Liked: Staff & service
Adequate for an overnight bed in a marginally maintained property.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Brad

Location was good. Maintenance of the rooms were not good.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nahya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Celia, Watsonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facility were very clean and comfortable. Lots of dining options within walking distance. My only concern was when we checked in I asked if we could change rooms, because the one we got was right by a noisy street. First I was told they couldnt because we reserved a handicapped room. I didn't realize I'd done that. Then we were told that because we booked through Expedia they couldn't accommodate our request. News to me. Fortunately, it wasn't too noisy.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alysia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Stay

Hotel was in a nice area and walkable to multiple restaurants and mall. Continental breakfast was decent. Rooms were nice and clean.
Stayed 2 nights in Feb 2025

2/10 Terrible

Darryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

OOPS

This location looks like an old Motel 6 they painted different colors. It is a two star motel at best. There was NO amenities, other than soap and towels. You could hear every car that drove by and when people walked by. The worst part is, I was attacked by bedbugs. I screwed up by staying there.
Stayed 1 night in Feb 2025

8/10 Good

blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Visit to Glendale, AZ

Our stay was fine, all was well. Nothing outstanding. The breakfast was good. Several items to choose from. Very friendly gal who made sure to restock items and keep the area very clean. A couple of slight issues were our tissue box was empty. The location of the hand soap attached to the wall, was awkward to use, as your wet hands dripped all over where the tissue box was placed. Not enough towels. The coffee creamer dispensers were difficult to reach in a tight space between the coffee maker and juice machine. The pumps did not work properly.
Stayed 2 nights in Feb 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great 3 day stay

The property was clean, outside entrance to rooms, excellent breakfast, clean and comfortable room, nice shower, soft towels.
Stayed 3 nights in Feb 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025