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Royal Palms Resort and Spa, part of Hyatt

5.0 star property

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Photo gallery for Royal Palms Resort and Spa, part of Hyatt

Outdoor pool, cabanas (surcharge), sun loungers
Exterior
Outdoor pool, cabanas (surcharge), sun loungers
Pet-friendly
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
5200 E Camelback Road, Phoenix, AZ, 85018
  • Camelback Mountain
    ‪4 min drive‬
  • Scottsdale Fashion Square
    ‪4 min drive‬
  • Biltmore Fashion Park
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Double Beds, Terrace, View (Camelback View)

View from room

Room, 2 Double Beds, Terrace, View (Camelback View)

  • 500 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa (Valencia)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Valencia)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed, Accessible

  • 500 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Terrace (Camelback View, Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Terrace (Camelback View, Shower)

  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Shower)

  • 480 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Presidential Villa

  • 1700 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Villa (Montavista)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Montavista)

  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (Arcadia)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Villa (Arcadia)

  • 900 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed

  • 560 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, View (Camelback View)

Suite, Terrace (Camelback View) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Terrace, View (Camelback View)

  • 797 sq ft
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Estate)

Room, 2 Double Beds (Estate) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds (Estate)

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for House, 1 King Bed (Casita)

House, 1 King Bed (Casita) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

House, 1 King Bed (Casita)

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, View (Camelback View)

View from room

Room, 1 King Bed, Terrace, View (Camelback View)

  • 495 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, View (Camelback View, Spa)

Suite, Terrace (Camelback View, Spa) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Terrace, View (Camelback View, Spa)

  • 800 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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About this property

Royal Palms Resort and Spa, part of Hyatt

5-star resort in Camelback East
Along with a full-service spa, this resort has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Royal Palms Resort and Spa, part of Hyatt offers 119 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Phoenix resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Alvadora Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 17 years old are not allowed in the spa without adult supervision.
In addition to a full-service spa, Royal Palms Resort and Spa, part of Hyatt features an outdoor pool and a health club. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, meeting rooms, and limo/town car service. Event facilities measuring 20000 square feet (1858 square meters) include a conference center. This Mediterranean resort also offers a hot tub, a sauna, and spa services. Onsite parking is available (surcharge), along with a car charging station.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Royal Palms Resort and Spa, part of Hyatt has a restaurant on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 to 50 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (20,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1929
  • Fireplace in lobby
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay), plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.29 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Lending library access
  • Phone calls
  • Pool access
  • Spa access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 per person
  • Covered valet parking fee: USD 38 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Children under 17 years old are not allowed in the spa without adult supervision

Property is also known as

Royal Palms Destination Hotels Resorts
Royal Palms Destination Hotels Resorts Phoenix
Royal Palms Resort Destination Hotels & Resorts
Royal Palms Resort Destination Hotels & Resorts Phoenix
Royal Palms Resort Destination Hotels Resorts Phoenix
Royal Palms Resort Unbound Collection Hyatt Phoenix
Royal Palms Resort Unbound Collection Hyatt
Royal Palms Unbound Collection Hyatt Phoenix
Royal Palms Unbound Collection Hyatt
Royal Palms Spa, Part Of Hyatt
Royal Palms Resort and Spa, part of Hyatt Resort
Royal Palms Resort and Spa, part of Hyatt Phoenix
Royal Palms Resort and Spa, part of Hyatt Resort Phoenix
Royal Palms Resort Spa Destination Hotels Resorts
Royal Palms Resort Spa in the Unbound Collection by Hyatt
Royal Palms Resort Spa in the Unbound Collection by Hyatt

Royal Palms Resort and Spa, part of Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1003 reviews
Rating 8 - Good. 169 out of 1003 reviews
Rating 6 - Okay. 63 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Danielle

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicolette

Stayed 2 nights in Jan 2025

4/10 Poor

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No self parking is really a big negative, an unnecessary cash grab. I have avoided hotels with valet only parking, and it will play into my decision to stay here in the future. I insist on parking and securing my car. It requires me to remove things from my car that is an inconvenience to me.
Stayed 1 night in Jan 2025

2/10 Terrible

Dean, Portland

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Liked: Property conditions & facilities
X
Stayed 5 nights in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely secluded paradise
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

High ratings overall / Mixed for Room Service

Lovely boutique resort, staff was very friendly. I visited during the New Year eve holiday. My only gripe is that I ordered room service two consecutive evenings. I ordered the exact same meal on both days however, the quality on the second day was wildly different and items were missing while others were present. Suggestion would be to have more quality control over room service meals such that the experience is akin to eating in the restaurant, especially given the price for room service.
Stayed 2 nights in Dec 2024

10/10 Excellent

Yudelkis

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever
Stayed 1 night in Dec 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room need update
Stayed 1 night in Jan 2025

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 3 nights in Jan 2025

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very safe and private. Great staff. Food and bar are amazing
Stayed 1 night in Dec 2024

6/10 Okay

Tarik

Traveled with family
Liked: Staff & service
Room outdated
Stayed 5 nights in Dec 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with beautiful gardens and grounds.
Stayed 5 nights in Dec 2024

4/10 Poor

Alireza Seyed, Fremont

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms Resort was beautiful and well maintained. The surrounding area was also very nice. The restaurant at the resort T. Cooks was excellent. We used the bikes at the resort for a nice bike around the Scottsdale area. We will definitely be back.
Stayed 5 nights in Dec 2024

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed at the props few years ago and thought we’d give it another go while visiting Scottsdale. My two biggest problems. First, I cannot understand a property not having self parking as an option. To add insult to injury, $40 overnight when the car was parked in the lot by the front entrance, about 100’ from the front of the hotel. $40 plus tipping every time we left added up. With all the parking on the property this was outrageous. Second, just an amenity issue. We have stayed at many hotels over Chriuandvthis is the first property that didn’t bring even a little Christmas treat to our room. Not a big deal, but come on…..for a boutique property with decent room rate, you could afford it !! May need to reconsider coming back next time we come to Scottsdale next year for baseball Spring Training.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Raymond

Stayed 4 nights in Nov 2024

8/10 Good

TIMOTHY MARTIN

Traveled with family
Liked: Cleanliness, staff & service
Service at the hotel is really great! Unfortunately, the facility itself is desperately in need of updating. They downplay the condition by positioning it as a classic Mediterranean resort, one of a timeless age. Also, the layout of the villa is "choppy," making it a bit challenging for customers to navigate their way around. Lastly, the resort is directly on East Camelback Rd., making entry/exit difficult via car and virtually impossible on foot (no sidewalks!).
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic, beautiful getaway

I am absolutely determined to return here with my husband when we have more time. We absolutely loved everything about it.
Stayed 1 night in Nov 2024

10/10 Excellent

doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024