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SureStay Hotel by Best Western Phoenix Airport

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily continental breakfast
Exterior
Outdoor pool
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
$78
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Celebrity Theater
    ‪5 min walk‬
  • Phoenix Convention Center
    ‪5 min drive‬
  • Chase Field
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(82 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(254 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Hot Tub
  • Breakfast included
  • Free airport shuttle
4.1 out of 5, Very Good, 2,663 reviews
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About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel in Downtown Phoenix
Along with an outdoor pool, this hotel has laundry facilities and a 24-hour front desk. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a picnic area, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

SureStay Hotel by Best Western Phoenix Airport has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 30.00 (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 528 out of 954 reviews
Rating 8 - Good. 237 out of 954 reviews
Rating 6 - Okay. 94 out of 954 reviews
Rating 4 - Poor. 36 out of 954 reviews
Rating 2 - Terrible. 59 out of 954 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
All area's and service was outstanding. Very attentive
Stayed 10 nights in May 2025

10/10 Excellent

Stephanie, PRESCOTT VALLEY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here because we flew home on a redeye and did not want to drive the two hours home. This hotel was perfect for that. Our room was spotless and large. Our bed was very comfortable. We parked our vehicle here before flying out and they have an arrangement with one of the shuttle companies which was so convenient. I would not hesitate to do this again in the future should the need arise.
Stayed 1 night in May 2025

8/10 Good

Barbara

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Came in on afternoon flight - no personal transportation for food. Were warned not to be off property after dark. Noisy upstairs person. Extremely noisy vehicle outside on property.
Stayed 1 night in Jun 2025

10/10 Excellent

Jianyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found there are quite a few choices for our meals and like the place very much. The place was clean. No complains! Will recommend it to anyone looking for a hotel close to the airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Not much in the neighborhood for dining. Very bad location. Walking in the area isn't recommended especially at night. Vagrants, drug addicts prostitutes and strip clubs. The motel seemed to be secure but the surrounding area is rough.
Stayed 2 nights in May 2025

8/10 Good

Sandford

Liked: Cleanliness, staff & service, property conditions & facilities
Needed more opinions to eat /
Stayed 1 night in Jun 2025

10/10 Excellent

Jacques

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and nice room!
Stayed 1 night in May 2025

2/10 Terrible

Marcus

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff made promises and broke them. I was given a broken iron. I spoke up to them about it and they promised me another one and i never got it or an explanation. I was promised house keeping and never got that either. I called the front lobby on my last day and they ignored the phone.
Stayed 3 nights in May 2025

8/10 Good

Brice

Liked: Cleanliness, staff & service
Good hotel for a quick overnight close to airport. Clean rooms breakfast was just adequate
Stayed 1 night in May 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Prompt shuttle service. Can order in otherwise did not see dinning you could walk to.
Stayed 1 night in May 2025

10/10 Excellent

Keary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area was questionable. Asked to see the room and it was dirty. Couldn't get a refund, but still chose to go elsewhere
Stayed 2 nights in May 2025

10/10 Excellent

Alexandria, Mustang

Liked: Cleanliness, property conditions & facilities
After missing my flight, this hotel was just what I needed to decompress. Room was very clean. The area was quiet. I was very impressed with how nice it was. Got a good nights rest! Definitely would book again if I’m in the local area.
Stayed 1 night in May 2025

10/10 Excellent

Anastasiia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Palak

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
it was great
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
In addition to being very affordable, the hotel is convenient to the airport with convenient shuttle service. I only stayed one night, but I have stayed there before and this time the room had undergone a significant renovation of sorts. The bathroom looked brand new. The sheets and the bedspread did too. And the bed was super comfortable. I slept very well!
Stayed 1 night in May 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in May 2025

2/10 Terrible

Frances

Disliked: Cleanliness, staff & service, property conditions & facilities
They need to stop making these rooms look nice online because they aren’t always nice inside
Stayed 1 night in May 2025

2/10 Terrible

Eunice, Kissimmee

Stayed 2 nights in May 2025

10/10 Excellent

Cary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Sarah

Liked: Property conditions & facilities
The bathroom fixtures were not properly installed (wobbly/loose faucet), and the shower had a few hairs from previous user. Mattress was so so. But it seemed safe, staff was friendly, the shuttle was very convenient.
Stayed 1 night in May 2025

10/10 Excellent

Tara

Stayed 3 nights in May 2025