8/10 Good
Peter
Traveled with family and small children, Traveled with family
May 27, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We recently celebrated our 17th anniversary with a stay at The Phoenician and decided to bring the kids along for a family-friendly experience. We booked a double queen room with a beautiful view of the pool, excited for a relaxing staycation.
While the beginning of our visit didn’t go as smoothly as hoped—the room wasn’t ready at the 4 PM check-in time, and we ended up waiting over an hour—the staff was courteous and responsive. They apologized for the inconvenience and offered a $150 resort credit. Later, we received a call informing us the room was still not available, but they offered us an upgrade to a spacious casita by the golf course, which was a fantastic solution.
From that point on, our stay was wonderful. The kids had a great time at the pool and enjoyed the evening activities. We capped off our nights with family game time playing Nintendo together. The resort itself is stunning, with top-notch amenities and beautifully maintained grounds.
Despite the rocky start, the way the staff handled the situation truly stood out. Their professionalism and commitment to guest satisfaction turned our visit into a memorable experience. The Phoenician is an excellent resort, perfect for both getaways and staycations, and we appreciate their efforts to make our anniversary special.
Peter
Stayed 1 night in May 2025