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Windmill Suites Surprise, Ascend Hotel Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Windmill Suites Surprise, Ascend Hotel Collection

Outdoor pool, pool umbrellas, sun loungers
Lobby
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Room service
  • Pet friendly
  • Gym
  • Housekeeping

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    6 min drive
  • Surprise Stadium
    6 min drive
  • Uptown Alley
    7 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    40 min drive

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise, Ascend Hotel Collection

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and conference space.
Windmill Suites Surprise, Ascend Hotel Collection offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise, Ascend Hotel Collection provides a spa tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2906 square feet (270 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise, Ascend Hotel Collection is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center (2,906 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
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Windmill Suites Hotel
Windmill Suites
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Windmill Suites Surprise Hotel
Windmill Suites Surprise, Ascend Hotel Collection Hotel
Windmill Suites Surprise, Ascend Hotel Collection Surprise
Windmill Suites Surprise an Ascend Hotel Collection Member
Windmill Suites Surprise, Ascend Hotel Collection Hotel Surprise

Windmill Suites Surprise, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1025 reviews" "
Rating 8 - Good. 255 out of 1025 reviews" "
Rating 6 - Okay. 117 out of 1025 reviews" "
Rating 4 - Poor. 42 out of 1025 reviews" "
Rating 2 - Terrible. 26 out of 1025 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all around
Stayed 2 nights in May 2024

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Brianda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and good breakfast!!
Stayed 2 nights in Jun 2024

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Emanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always select Windmill whenever we go to the valley.
Stayed 2 nights in Aug 2024

10/10 Excellent

Caroline

Stayed 1 night in Aug 2024

10/10 Excellent

Toriana

Stayed 1 night in Aug 2024

10/10 Excellent

John, Canonsburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient in Surprise. The room was nice and the hot breakfast is good.
Stayed 5 nights in Jul 2024

8/10 Good

Kathleen Celine

Liked: Cleanliness, staff & service, amenities
Terrible Wi-Fi. Otherwise good. Sound through walls.
Stayed 3 nights in Aug 2024

10/10 Excellent

nico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for rhe price . Rooms are clean and well kept. Staff is friendly and pool was great. Stayed 2 nights and had a good time and breakfast was free which i didn't expect
Stayed 2 nights in Aug 2024

10/10 Excellent

Lizzy Amara

Stayed 1 night in Aug 2024

10/10 Excellent

Lizzy Amara

Traveled with family and small children
Liked: Amenities
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Stayed 5 nights in Jul 2024

6/10 Okay

Adam

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing wrong with this hotel, clean and convenient, but getting old, and a bit run down. Most of the staff is friendly, but the breakfast is non impressive. But it is there, and has some food value I’m sure. Fitness room opens at 7, too late for us early risers !
Stayed 4 nights in Aug 2024

6/10 Okay

eric

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very load party going on in main common area. Very load music. Very load until after 10 PM you could hear the music through out over half the building structure
Stayed 1 night in Aug 2024

8/10 Good

Kathleen

Stayed 5 nights in Jul 2024

10/10 Excellent

Piccola

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Aug 2024

8/10 Good

Kathy, San Pedro

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was large and the bed was comfortable
Stayed 2 nights in Jul 2024

10/10 Excellent

Kathleen

Stayed 1 night in Jul 2024

4/10 Poor

Linda, Panama City Beach

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a mess. So so dirty, I watched cleaning crew mop without sweep up debris. Making mud basically. It was bad. The towels are thin and worn out with stains. One towel was just dirty. I cannot express how dissatisfied I was
Stayed 4 nights in Jul 2024

8/10 Good

Daniel Lester

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a week. With not one problem. Clean and comfortable.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Maria Socorro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable hotel
Stayed 2 nights in Jul 2024