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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, sun loungers
1 bedroom, premium bedding, pillowtop beds, minibar
Free daily full breakfast
Lobby
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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
$195
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪2 min walk‬
  • Place, Destiny Springs Healthcare
    ‪17 min walk‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.6 out of 10
Excellent
(103 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(110 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel provides a hot tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2906 square feet (270 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center (2,906 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 124 out of 1001 reviews
Rating 4 - Poor. 39 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Misti

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed my 3 night stay. Very comfortable and enjoyed the hot breakfast. I will definitely stay again
Stayed 3 nights in Oct 2025

6/10 Okay

Nishantha

Disliked: Amenities
Hotel building is really old. Hallway carpets are so dirty, I was thinking my shoes would get dirty (seriously). Room layout for a one bedroom unit was strange. Overall, below average.
Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

2/10 Terrible

Priscilla

Stayed 1 night in Oct 2025

10/10 Excellent

Melicia

Traveled with group
Liked: Cleanliness
Cleaning staff was not very friendly. They never were welcoming or said hi. Our TV didn't work the whole time we were there. We asked to have someone look at it. It still didn't work. The Internet was in and out throughout the day mostly at night.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room and really nice staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Scot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and near restaurants. Room had modern amenities, which is a double-edged sword. It would be nice to have bed pillows that are bigger than throw pillows. Please consider giving guests both sizes in their rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Randie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful! Wish I had realized sooner that, in order to get your room serviced, you had to put the maid service request out. I haven't stayed in a motel for several years. And it used to be that they knocked and cleaned your room unless you had a Do Not Disturb sign. And the maid sign was used for more immediate service. I took my own trash out on a couple occasions until a couple ladies told me.Oh, you have to put your maid service sign out if you want your room done.I had no idea. I would definitely stay there again in a quick moment even with the misunderstanding on my part.
Stayed 7 nights in Oct 2025

8/10 Good

Suzette Joyanne, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

4/10 Poor

rodriguez

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff wasn't friendly upkn check in and check out. Our toilet didnt have enough pressure to flush correctly. The bathtub didn’t drain property. Water was backing up inside the tub.
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness
Never ran out of food no matter what time you got there
Stayed 4 nights in Oct 2025

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness, amenities
Receptionist did not look like she wanted to be at work
Stayed 2 nights in Oct 2025

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our trip hotel was very clean and good service
Stayed 1 night in Oct 2025

8/10 Good

Jeffrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a big king suite.
Stayed 1 night in Oct 2025

2/10 Terrible

Michelle, Pasadena

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was clean and we were glad to have three beds, but the a/c unit was extremely loud and we could not sleep
Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Traveled with family
The only issue was getting towels for the pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has such an amazing staff! Everyone is very pleasant and helpful . Clean and quiet rooms. Great breakfast and in a great location with plenty of restaurants and shopping nearby.
Stayed 1 night in Oct 2025

10/10 Excellent

Joan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the spaciousness of the room. The toilet is not in a good position it is too small of an area for it. To check that out the room number is 116.
Stayed 2 nights in Oct 2025

10/10 Excellent

Benjamin d

Stayed 2 nights in Oct 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Here in Surprise

Great Stay in Surprise! Comfortable beds, spacious suites, clean facilities, accommodating staff.
Stayed 3 nights in Oct 2025

4/10 Poor

kalina

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The motel smeels horrible,the carpet smeels like durty rotten socks, for 4 adults I had just 1 shampoo, 1 soup and 1 conditioner. A/C fas blowing into our faces while turns on and the sound of A/C was like loud motor vehicle. One of the beds wasn't even made and I had to go and ask for more sheets...I was given a sheet folded as a ball...I wish that there was an option to get my money back and leave the motel right away after checking in...Horrible Horrible experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Ethan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with a family of 6 and had a great experience. There were a bunch of great options for breakfast and our kids were all able to find things they liked. They especially enjoyed the pancake machine. The room was clean and the shower was hot. The front desk was helpful and accommodating. We would definitely stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast was great!
Stayed 1 night in Oct 2025