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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Outdoor pool, pool umbrellas, sun loungers
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪6 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪16 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1004)
The price is $99
per night
$113 total
includes taxes & fees
May 18 - May 19
Comfort Inn & Suites Surprise Near Sun City West

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise - Phoenix, Ascend Hotel Collection provides a hot tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2906 square feet (270 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center (2,906 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1007 reviews
Rating 8 - Good. 255 out of 1007 reviews
Rating 6 - Okay. 122 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Helpful, courteous, professional. Breakfast was excellent!
Stayed 3 nights in Jan 2025

6/10 Okay

Juli

Disliked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 4 nights in Jan 2025

10/10 Excellent

Cami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Room was perfect for us
Stayed 3 nights in Jan 2025

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN!!

This is my husband second time staying here. Once about 2 and a half years ago and now this one. He loved it. The first time that is. But….. this time, horrible. Not only was it a problem checking in. (Issues with continuing to decline my cards. Two cards to be exact) I was told to come back in the morning to speak with a manager. Pet deposits not mentioned on website. Due to issues with their system I had to pay the room fee with my debit. When I went back in the morning, I spoke with on-duty person and they ran my card again. Front desk stated the charge for the pet went through. Fixed right?? NOOOOOOO! Found out on the second day they charged my credit card twice and was over the amount of said pet policy both time. When I asked at the front desk I was told they had no idea why again and I’d have to come back in 2 hours to speak with a manager. Asked for a print out of my charges and they couldn’t do that small thing. After speaking with the manager she said that both charges ($498 and $458) charges were wrong & it would fix itself when we checked out. Again wrong. We checked out a day early and It charged me another 58.00. That thankfully was removed when I questioned the incorrect charges again. The constant monitoring of my account was stressful. We’ve been home two days and the charges are still not right. I have a credit coming of over that I’ll have to follow up with again. Rude staff. Unknowledgeable. Banging doors. No water pressure. Scary dog area. NEVER AGAIN
Stayed 5 nights in Jan 2025

8/10 Good

victor

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The breakfast lady had a really bad attitude
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service
Very convenient location. Property is clearly dated, but clean. Pool and hot tub are dated and need refurbishing. I did not try the breakfast. Would stay again if prices remain reasonable.
Stayed 5 nights in Jan 2025

10/10 Excellent

maria suerte

Stayed 2 nights in Oct 2024

6/10 Okay

Tammy

Disliked: Property conditions & facilities
Old, outdated, in bad neighborhood
Stayed 4 nights in Jan 2025

8/10 Good

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the front desk girl was very rude. She did not many customer service skills. Also I noticed that the lady responsible for the breakfast area was very hardworking and friendly. She made sure everything and everyone was taken care of even when she was by her own, so guest had to wait little while but it was worth it because the lady served you with a smile.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very conveniently located and quiet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never stayed here before but will definitely return!
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Stayed 2 nights in Dec 2024

10/10 Excellent

Aili

Stayed 2 nights in Jan 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

David, minneapolis

Liked: Cleanliness, staff & service
Needs work
Stayed 1 night in Jan 2025

6/10 Okay

Brody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Room was comfortable property was clean
Stayed 6 nights in Jan 2025

6/10 Okay

Charlene

Traveled with family
The front desk staff was not very approachable. They didn't smile or seem to go out of their way to greet the guests. Overall the stay was what I needed it for.
Stayed 3 nights in Jan 2025

8/10 Good

Nikki

Liked: Staff & service, room comfort

Good location

It was in a good location to hospital. Comfortable with separate living room and small kitchen. The only issue was the carpet is in desperate need of replacement.
Stayed 1 night in Jan 2025

10/10 Excellent

Gaynor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely breakfast & nice staff

Clean room, lovely breakfast. Nice staff.
Stayed 1 night in Jan 2025

2/10 Terrible

juan

Not good

I got there and told me that my reservation was cancel bc I book it at 9pm and that I need it to call them why ? Went you see I booked it at 9pm I was traveling from la got there at 9 am to get my key so I can sleep and shower for 2 hours I was going to pay 156 for 2 hours no problem but you rather cancel my reservation instead I want my miney back I need a refund is being submitted already I’m just waiting to hear from hotels.com you should guys communicate with the properties and let them know went is a late check in not me calling the property.thank you .
Stayed 1 night in Jan 2025

8/10 Good

Chris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Very nice comfortable and spacious rooms
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025