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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, sun loungers
Lobby
Outdoor pool, pool umbrellas, sun loungers
Lobby
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Room service
$123
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪2 min walk‬
  • Place, Destiny Springs Healthcare
    ‪17 min walk‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(99 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(103 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel provides a hot tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2906 square feet (270 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center (2,906 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1009 reviews
Rating 8 - Good. 240 out of 1009 reviews
Rating 6 - Okay. 121 out of 1009 reviews
Rating 4 - Poor. 41 out of 1009 reviews
Rating 2 - Terrible. 35 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like is that they where croach In the kitchen cabinet and bathroom next day and the toilet wasn’t clean well
Stayed 3 nights in Jul 2025

6/10 Okay

DeMar

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good and Bad

First Room Heavy smoke residue. They quickly and politely gave us a new room. Second room lighter smoke residue. We stuck with it. Running the air fan all night helped. Comfortable bed, Good air conditioning that blows from a vent Not a loud window type unit. (it was 100' outside @ 11pm, so air conditioning is very important here! ) Fridge was warm, kind of defeats the purpose to have to wait for fridge to get cold enough to save our expensive dinner leftovers Safely. Mold in shower.
Stayed 1 night in Aug 2025

2/10 Terrible

Shawn Christopher Green

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Every morning we would come get breakfast the hotel associate was not friendly. Constantly acting as if us being there was inconvenient for her..
Stayed 12 nights in Jul 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Dan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lack of service to our room And the change out of towels also trying to find someone to assist with the breakfast and any questions we had at the front counter was difficult to find anybody The hidden visa fees on the final bill was a surprise The overall facility was good, and the staff tried to make it right with the adjustment to the bill because of the lack of service to the room
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed here many times but this time wasn’t as good. Booked the trip to have a family pool weekend and half of us didn’t even get in the pool because it was green and when we sat down the steps felt like slime. I started itching the minute I got in the pool
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good experience and the staff where very friendly and nice will come again
Stayed 2 nights in Aug 2025

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

This was by far my favorite hotel experience. I could honestly live here. I loved this hotel. Breakfast was great, beds comfy tons of comfy pillows. The suite was cozy decor felt like home. I honestly never wanted to leave. My only complaint if I had to judge would be vending and ice machine was not on the second floor. Oh and the smells in hallways were amazing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Cynthia

Stayed 2 nights in Jul 2025

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bacon is on point . Nice clean rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
pool was almost green,inside property needs attention. rooms clean
Stayed 2 nights in Jul 2025

8/10 Good

Mark

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Beatrice, Brooklyn

Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Anthony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches!!!!… Nothing against the staff they were great all the ladies at the counter were excellent hosts but come on Management you got to do A LOT better. Roaches really? And the pool was bad also. Trust me this is me being nice.
Stayed 3 nights in Jun 2025

8/10 Good

Damien

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Was a great stay, my room wasn't available for what ever reason but got me a room kinda close to what I reserved. Rooms were clean, A/C was a little noisy but worked great in 110° weather. Breakfast was really great and satisfying, Overall it was a great stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was spacious and comfortable. The ownership is going to have to start investing into the property soon because things like doorways between bedroom and bathrooms (pocket doors) were rough on their tracks, the shower piping was noisy like a bad whistle, little things like that. But is was clean ans the staff waa friendly.
Stayed 2 nights in Jul 2025

6/10 Okay

Tahlia, Flagstaff

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Upon arrival, the smoke alarm was going off in the unit. I called the front desk and was told that she was the only staff member on property and that we would have to wait till morning. This is unacceptable. I replaced the battery, which I purchased, in the smoke detector so my family could sleep for the night.
Stayed 2 nights in Jul 2025

8/10 Good

Geneva

Traveled with group

Nice place to stay

It was a very nice place, pool and hot tub was nice, food was ok. The beds needed some work told maids but noone changed them and there was hair on pillow cases and tub was slippery that was a hazard and risk. Otherwise overall stay was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

sandra

Liked: Cleanliness, amenities, property conditions & facilities
I liked the suites. They are large and very comfortable. The personal are knowledgeable about what the motel stands for. The breakfast is awesome! The location of the motel is close to shopping and restaurants. I would recommend it to anyone who wants to stay at a great motel!
Stayed 9 nights in Jul 2025

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what i expected, good place
Stayed 2 nights in May 2025

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness
Pool lounge chairs legs are broken and could use replacing
Stayed 5 nights in Mar 2025