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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
  • Pool

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪7 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(91 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(97 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Double Beds, Living Room, Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Living Room, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Hotel in Surprise Original Townsite
Along with an outdoor pool, this smoke-free hotel has a fitness center and a conference center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Windmill Suites Surprise - Phoenix, Ascend Hotel Collection provides a hot tub and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1008 reviews
Rating 8 - Good. 251 out of 1008 reviews
Rating 6 - Okay. 122 out of 1008 reviews
Rating 4 - Poor. 42 out of 1008 reviews
Rating 2 - Terrible. 32 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Beds was so comfy
Stayed 1 night in Apr 2025

8/10 Good

Daniel

Stayed 3 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really good no complaints in the slightest.
Stayed 1 night in Apr 2025

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Windmill suites was a great stay for me! Pool was heated and enjoyed my room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Penny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite, elevator access! Breakfast was above average for sure! All staff I encountered were nice and helpful
Stayed 6 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Staff was friendly and the breakfast had lots of variety and was very good. Pleasant stay 😊
Stayed 4 nights in Apr 2025

10/10 Excellent

Brandon Edgar Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great staff was attentive.
Stayed 3 nights in Apr 2025

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service
The room was nice and clean. My only complaint really was breakfast. It wasnt that good. I stayed 5 days and went down to get breakfast 3 of those mornings. Twice no one was there to serve. We waited 15 mins both times. The food was out. People were eating but we were unable to get food.
Stayed 5 nights in Mar 2025

8/10 Good

Laren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a suite. Very comfortable and spacious. The walls seemed uninsulated. You could here every door shut. If anyone talked in the hallway you could hear that too. We still slept well
Stayed 3 nights in Mar 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No in room safes. Hot tub not working. Very nice room. Good breakfast buffet.
Stayed 4 nights in Apr 2025

8/10 Good

carolyn

Business traveler
Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty involved way to get there from a major thoroughfare, but a quality experience.
Stayed 3 nights in Mar 2025

6/10 Okay

Loretta Jo

Traveled with family
There was trash and items left outside in the parking lot and next to the building. Several entry ways the doors and locks need to be replaced. There were no vending machines on the 2nd floor near elevator B.
Stayed 6 nights in Apr 2025

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
The layout of the room was nice with a separate lounge seating area and small kitchenette. But the building was old and the plumbing system was in poor condition. Two mornings, there was either NO hot water coming out of the tub or sinks, or it was such a tiny trickle that it didn't come out the shower head b/c the pressure was too low. Came home mid day to shower and plumbers had entire building shutoff so had to shower in pool. Next day was marginally better, but I was told that the low pressure was common for the third floor - but it was hardly usable, so I took a bath instead (first one in several years). I'm not too picky of a person, but I expect (and need) my shower in the mornings. All the other building oldness, I could live with. It was relatively clean but plumbing was shot. Toilete also didn't always flush fully because of low pressure. Staff said they were "working on a room credit" of some sort but couldn't give me an idea of what it might be since I booked through Expedia. I still don't know and I've been home for 3 days. They once offered to switch rooms, but they never followed up. I was there for a tennis tournament so really didn't want to be bothered, but would have been nice to rely on a hot shower. Cook staff for the morning breakfast was very kind and maid staff was also kind. Overall, the people were good, but hotel was sub-par. Pool was warm, but hot tub was cold, which was disappointing since I was looking for warmth after no shower
Stayed 3 nights in Apr 2025

10/10 Excellent

Shakysia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 3 nights in Mar 2025

10/10 Excellent

Monique

Stayed 2 nights in Apr 2025

10/10 Excellent

Rowena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay in this hotel very convenient good breakfast and good costumer service. Its clean. And friendly staff.
Stayed 3 nights in Apr 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
The exterior ex hallways, elevators, stairwells very dated and worn, however the room itself was nice. The AC only allows you to go to 70! This is AZ come on! Free breakfast two thumbs down!
Stayed 2 nights in Apr 2025

8/10 Good

Rebecca

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Kaitlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Marvin, Bellingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice property at a very reasonable price. Convenient location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michelle, Roundup

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The water situation was terrible as we had problems in the morning with very little water and pressure was terrible. We ended up moving to another room and the same thing happened!! Hope they figure it out!!
Stayed 3 nights in Apr 2025

6/10 Okay

Richard Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hot tub was not working the whole week i was there other than that it was a nice place to stay. Good breakfast.
Stayed 7 nights in Mar 2025

8/10 Good

Therese Ann

Stayed 2 nights in Mar 2025