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Crowne Plaza Phu Quoc Starbay by IHG

5.0 star property

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Villa, 2 Bedrooms (Seafront) | 1 bedroom, premium bedding, memory foam beds, minibar
2 Double Premium Oceanfront | 1 bedroom, premium bedding, memory foam beds, minibar
Restaurant
Grand Suite, 1 Bedroom (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
$108
includes taxes & fees
Sep 20 - Sep 21

Explore the area

View in a map
KHU DU LICH BAI DAI, GANH DAU COMMUNE, Phu Quoc, An Giang
  • Shophouse Grand World
    ‪12 min walk‬
  • Corona Casino
    ‪4 min drive‬
  • VinWonders Phu Quoc
    ‪6 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪42 min drive‬

Room options

View all photos for 1 Bedroom Villa

1 Bedroom Villa | 1 bedroom, premium bedding, memory foam beds, minibar

1 Bedroom Villa

  • 1905 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (Seafront)

1 bedroom, premium bedding, memory foam beds, minibar

Villa, 1 Bedroom (Seafront)

  • 2077 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Standard Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

1 King Standard Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Oceanfront

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium Oceanfront

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite | 1 bedroom, premium bedding, memory foam beds, minibar

2 Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • 2153 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

1 bedroom, premium bedding, memory foam beds, minibar

Premium Room

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Villa, 2 Bedrooms (Seafront)

Villa, 2 Bedrooms (Seafront) | 1 bedroom, premium bedding, memory foam beds, minibar

Villa, 2 Bedrooms (Seafront)

  • 4424 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Grand Suite, 1 Bedroom (Oceanfront View)

Grand Suite, 1 Bedroom (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar

Grand Suite, 1 Bedroom (Oceanfront View)

  • 1464 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 549 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | 1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 Bedroom, Oceanfront

  • 1023 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, memory foam beds, minibar

Standard Room, 1 King Bed, Accessible

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Premium

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium

10.0 out of 10
Exceptional
(3 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Standard Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Standard Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Premium Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Room

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for 1 King Premium

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Oceanfront View)

Junior Suite, 1 King Bed (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar

Junior Suite, 1 King Bed (Oceanfront View)

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Junior Suite

1 King Junior Suite | 1 bedroom, premium bedding, memory foam beds, minibar

1 King Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Premium Oceanfront

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium Oceanfront

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Crowne Plaza Phu Quoc Starbay by IHG

5-star Phu Quoc hotel close to Shophouse Grand World
Catch some rays on Crowne Plaza Phu Quoc Starbay by IHG's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Crowne Plaza Phu Quoc Starbay by IHG offers 308 air-conditioned accommodations with indoor private hot tubs and fireplaces. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Memory foam beds feature premium bedding. A pillow menu is available. 45-inch LCD televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Phu Quoc hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include massages. The spa is open daily.
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At Crowne Plaza Phu Quoc Starbay by IHG you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wired and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Complimentary uncovered self parking is available on site.

Crowne Plaza Phu Quoc Starbay by IHG is a smoke-free property.

Guests are offered a complimentary on-the-go breakfast each morning.
Horizons - Onsite lobby lounge.
Amber Sands - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Amber Sands
  • Horizons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,478 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • In a national park
  • On a private beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 66.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crowne Plaza Starbay
Crowne Plaza Phu Quoc Starbay
Crowne Plaza Phu Quoc Starbay by IHG Hotel
Crowne Plaza Phu Quoc Starbay an IHG Hotel
Crowne Plaza Phu Quoc Starbay by IHG Phu Quoc
Crowne Plaza Phu Quoc Starbay by IHG Hotel Phu Quoc

Crowne Plaza Phu Quoc Starbay by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 173 reviews
Rating 8 - Good. 34 out of 173 reviews
Rating 6 - Okay. 15 out of 173 reviews
Rating 4 - Poor. 1 out of 173 reviews
Rating 2 - Terrible. 5 out of 173 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Billy

Stayed 2 nights in May 2025

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious room, perfect breakfast, very friendly staff and finally gorgeous beach.
Stayed 8 nights in May 2025

10/10 Excellent

Barnaby

Stayed 6 nights in May 2025

2/10 Terrible

Ching Shan

Traveled with family
Disliked: Property conditions & facilities, room comfort

This hotel needs to be investigated

View from the hotel is stunning. The hotel is okay. The hotel architecture inside is like hall way, but the employees are very nice. The room was dirty so I asked them to change the room, they did and when I asked for an extra blanket the blanket had a hole. To the family who is going to stay in this hotel special have a kid when you go to the kids play room. The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money. This is supposed to first ask the parents before they let them do it. This needs to be investigated. Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible.. We have to go to an emergency. We were supposed to check out on Sunday, but we checked out on Friday early in the morning. Stay at another hotel.
The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money.
Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible..
Stayed 5 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 4 nights in Apr 2025

10/10 Excellent

Jai Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

HIMANSHU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Paradise

This is a paradise not a hotel. There are only good and great things to talk about this place. The best resort in Phu Qouc Island by far. Every staff is courteous, energetic and customer focused. Lavish pools and stunning beach. Hotel rooms are immaculate. Room service is top notch. Breakfast is awesome and a food marathon with zillion of specialties. Food haven. Child friendly to the best. They have a great kids club. Free shuttles from airport to hotel. Reserve it in advance.Free shuttles to the Grand World Market. Chef Vincent and Chef Tung very accommodating and will make you feel special with mouth watering dishes we being vegetarian. VY and Vivivian at the dinner check out were amazing with great customer service and details. Queen helped our 7 year old daughter all during the stay and were very caring. There is a DJ playing your favorite tracks in the evening at the beach and also nice soothing music at dinner. We had dinner and breakfast always the hotel as it great value for money and quality which is top notch. Overall a great experience and something to remember for rest of our life.
Stayed 5 nights in Apr 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, wonderful beach but in a quiet location, not very accessible to town and shops.
Stayed 4 nights in Mar 2025

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying there. Airport shuttle service fully appreciated. Require significantly more adult oriented activities on site. Breakfast buffet superb.
Stayed 4 nights in Feb 2025

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front resort which actually looked just like the photos. Great ocean view from the room with a balcony. Everything was very clean and seemed new. The staff were kind and professional. We had a very relaxing stay and enjoyed our time at the beach and the pool. Daily breakfast buffet had a wide variety of options. The free shuttle to and from the airport was extremely convenient.
Stayed 5 nights in Jan 2025

10/10 Excellent

Erdenebileg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

Nik

Stayed 7 nights in Dec 2024

8/10 Good

Phan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, staff were friendly. We had a room overlooking the pool which was very nice. The spa facilities was great. Location was a bit further out from the main township of Phu Quoc, however if you wanted to just relax this is the place to be.
Stayed 2 nights in Dec 2024

10/10 Excellent

Quang

Stayed 2 nights in Sep 2024

10/10 Excellent

Shiv Subramanian, Petaling Jaya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property combined with Fantastic Service. We thoroughly enjoyed our stay there. Facilities were good and only surpassed by the excellent service we received from their staff. Gladly return to this Hotel for another vacation, soon! !
Stayed 4 nights in Jul 2024

10/10 Excellent

Lee, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and also the pool side.
Stayed 2 nights in Apr 2024

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel - but not 5 star quality

Wonderful hotel with amazing views. However the overall service is lacking that of an actually 5 star hotel. On our first night we went to have some dinner at 8:10 in the beach club as the sign said dinner was until 9:30 , we were then told food stopped at 8pm. We then went to the other restaurant- both have the exact same food menu with no variety between them. All ordering is done via QR code on the table - a lot of information is missing in terms of details on it. There are 2 drinks packages you can buy when you scan the QR code but it doesn’t provide any info to what is actually included. On our second night we had dinner at the beach club. My food came down 15 minutes before my parters & our drinks didn’t come until half way through the meal. The waiter also spilled water all over our table when pouring our glasses and didn’t bother to clean it up. The hotel has a shop onsite which the price is reasonable, however I don’t feel a mandatory service charge being added in the shop when buying water & snacks is needed ? €7 for 750ml of water when sitting out by the pool is also a complete rip off. The room was great but due to the poor service I don’t think I would return.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mavis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Dec 2023

10/10 Excellent

Alireza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and the hotel
Stayed 2 nights in Oct 2023

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

mie

Liked: Cleanliness, staff & service, property conditions & facilities
clean, safe, good service
Stayed 2 nights in Aug 2023