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JW Marriott Phu Quoc Emerald Bay Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Phu Quoc Emerald Bay Resort & Spa

Property amenity
3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; French cuisine
4 restaurants, breakfast, lunch, dinner served; French cuisine
Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Parking included

Explore the area

Map
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang
  • Phu Quoc Prison
    ‪6 min drive‬
  • Khem Beach
    ‪8 min drive‬
  • Sao Beach
    ‪11 min drive‬

Room options

View all photos for House, Multiple Bedrooms, Non Smoking

House, Multiple Bedrooms, Non Smoking | Premium bedding, pillowtop beds, in-room safe, individually decorated

House, Multiple Bedrooms, Non Smoking

  • 13993 sq ft
  • Sea view
  • Sleeps 9
  • 7 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Balcony)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking (Balcony)

  • 656.6 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Premium bedding, pillowtop beds, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 968 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool)

Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool)

  • 1937 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)

Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 3 Bedrooms, Non Smoking, Garden View (Private Pool)

  • 4304 sq ft
  • Sleeps 9
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Balcony)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking (Balcony)

  • 656 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking

  • 570 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Phu Quoc Long Beach Resort by IHG

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (348)
The price is $209
per night
$237 total
includes taxes & fees
Apr 10 - Apr 11
InterContinental Phu Quoc Long Beach Resort by IHG

About this property

JW Marriott Phu Quoc Emerald Bay Resort & Spa

5-star resort in Khem Beach
Catch some rays on JW Marriott Phu Quoc Emerald Bay Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Phu Quoc Emerald Bay Resort & Spa offers 244 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Phu Quoc resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

A private beach and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At JW Marriott Phu Quoc Emerald Bay Resort & Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This luxury resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite self parking is complimentary.

JW Marriott Phu Quoc Emerald Bay Resort & Spa is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Pink Pearl - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Tempus Fugit - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Red Rum - This beach restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
French & Co - This delicatessen specializes in French cuisine and serves lunch, dinner, and light fare. Reservations are required. Open daily.
Department of Chemistry B - Overlooking the ocean and pool, this cocktail bar specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Korean, Russian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Department of Chemistry B
  • French & Co
  • Pink Pearl
  • Red Rum
  • Tempus Fugit

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center (7,406 square feet of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a strict no-smoking policy. Violators will be subject to a fine of VND 5,000,000.

We should mention

Pool access available from 6:30 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

JW Marriott Phu Quoc Emerald Bay Resort
JW Marriott Emerald Bay Resort
JW Marriott Phu Quoc Emerald Bay
JW Marriott Emerald Bay
JW Marriott Phu Quoc Emerald Bay Resort Spa
Jw Marriott Phu Quoc Emerald &
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

JW Marriott Phu Quoc Emerald Bay Resort & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 203 out of 246 reviews
Rating 8 - Good. 31 out of 246 reviews
Rating 6 - Okay. 5 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 2 out of 246 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

YULIYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Eng Kiat William, Honolulu

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Markeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal stay. Highly recommended
Stayed 1 night in Nov 2024

8/10 Good

Lily

Traveled with family
Stayed 2 nights in Nov 2024

10/10 Excellent

Bo yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was beyond my expectation. Exceptionally good!
Stayed 3 nights in Oct 2024

8/10 Good

Bradley, lagrange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area
Stayed 1 night in Oct 2024

10/10 Excellent

JINCHEOL

Stayed 4 nights in Sep 2024

10/10 Excellent

Sangou

Stayed 3 nights in Jul 2024

8/10 Good

Trinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet atmosphere
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing bad to say
The best resort in Phu Quoc. We are going to make another reservation for this winter. That's how much we enjoyed it. A fun and unique concept with excellent maintenance, service, food & beverage. The location was also important for me. Personally, I prefer An Thoi area to Long Beach. Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
Stayed 2 nights in May 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Shanholtz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Stayed 3 nights in Jan 2024

4/10 Poor

Thuy

Traveled with partner
Disliked: Staff & service
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
Stayed 2 nights in Dec 2023

10/10 Excellent

MURAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
Stayed 4 nights in Dec 2023

10/10 Excellent

Keegan

Stayed 4 nights in Dec 2023

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relax and enjoy ❤️
Stayed 2 nights in Dec 2023

10/10 Excellent

HYUNSEONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Zachary, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good service, beautiful place
Stayed 1 night in Sep 2023

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023