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The Palmy Resort Phu Quoc & Spa

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Palmy Resort Phu Quoc & Spa

Suite, Beach View, Beachfront | Beach/ocean view
Deluxe Double or Twin Room, Mountain View | Balcony
Breakfast, lunch, dinner served; local and international cuisine
3 outdoor pools
Deluxe Double or Twin Room, Sea View | Minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Hamlet Cua Lap, Duong To, Phu Quoc, Kien Giang
  • Phu Quoc Beach
    6 min walk
  • Suoi Tranh & Suoi Da Ban
    8 min walk
  • Long Beach Center
    11 min walk
  • Phu Quoc (PQC-Phu Quoc Intl.)
    6 min drive

Room options

View all photos for Family Room, Mountain View

Family Room, Mountain View | Private kitchen | Coffee/tea maker, electric kettle

Family Room, Mountain View

  • 753 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Grand Suite, Kitchen (Balcony)

  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Mountain View

Deluxe Double or Twin Room, Mountain View | Balcony

Deluxe Double or Twin Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, Non Smoking, Garden View

Deluxe Double or Twin Room, Non Smoking, Garden View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, Non Smoking, Garden View

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite Beach Connecting

Family Suite Beach Connecting | Living area | Flat-screen TV

Family Suite Beach Connecting

  • 431 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Residence Suite

Minibar, in-room safe, desk, blackout drapes

Residence Suite

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 Bedroom

  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Deluxe Double or Twin Room, Sea View

Deluxe Double or Twin Room, Sea View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Aquasun Hotel Phu Quoc

Pool
Breakfast included
Kids pool
Parking included
4.6 out of 5, Wonderful, (135)
The price is $55
per night
$62 total
includes taxes & fees
Dec 7 - Dec 8
Aquasun Hotel Phu Quoc

About this property

The Palmy Resort Phu Quoc & Spa

3-star hotel in Cua Lap
Spend the day catching some rays at the nearby beach, relaxing by one of The Palmy Resort Phu Quoc & Spa's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
The Palmy Resort Phu Quoc & Spa offers 158 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, An Nhiên. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
The Palmy Resort Phu Quoc & Spa features 3 outdoor swimming pools and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle during limited hours is offered to guests. Complimentary self parking is available on site, along with a car charging station.

A complimentary manager's reception is offered each day.
NEW YEAR 'S EVE - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:00 PM
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • NEW YEAR 'S EVE

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: VND 1800000
  • New Year's Eve (31 December) Gala Dinner per child: VND 900000 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 250000 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palmy Resort Phu Quoc
Palmy Resort
Palmy Phu Quoc
The Palmy Phu Quoc & Phu Quoc
The Palmy Resort Phu Quoc & Spa Hotel
The Palmy Resort Phu Quoc & Spa Phu Quoc
The Palmy Resort Phu Quoc & Spa Hotel Phu Quoc

The Palmy Resort Phu Quoc & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 42 out of 130 reviews" "
Rating 8 - Good. 55 out of 130 reviews" "
Rating 6 - Okay. 20 out of 130 reviews" "
Rating 4 - Poor. 9 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location, service needs attention
e paid extra for a sea view room but were put in a room looking directly from not a water tower. The location is excellent right on the beach with an amazing pool view. Breakfast is average as is the service of the rooms and one of the days our room was not done at all. Probably a worldwide 3 star hotel but a wonderful position.
Pool
View from room
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

PUI YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably price with everything
The room is big and clean, bathroom also is big with nice equipment. The swimming pool with the sea view is amazing! Spa service so comfortable and relax! I think the restaurant need to improve, breakfast buffet just have a little of hot dishes.
Stayed 1 night in Nov 2019

6/10 Okay

DT, Belleville, IL

Traveled with family
Liked: Staff & service
I liked most about their private beach and the swimming pool. They were very clean. Breakfast buffet was another plus point. I just didn’t like the room. It wasn’t clean or nice as it showed in the pictures. The location was great though. It was close to every where, and we used cabs as our transportation (I used MaiLinh app, it’s just like Uber app here.) Overall, I will book a different hotel to stay and pay extra if I have to if I ever come back to Phu Quoc again.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

6/10 Okay

S.Patel, New Jersey

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property at all. Very bad service. Manager doesn't know what she was doing or cared about her guest. The rooms are not good from the pictures. Low class and not worth the money. The pool area is decent otherwise i would not come back or recommend to my friends/family
Stayed 3 nights in Sep 2018

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beachfront breakfast area and pool was good.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was fine dinner expensive compared to outside restaurants
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

4/10 Poor

DT, Norman, OK

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, the reception area is nice. But overall the hotel has very poor maintenance. The bathroom has broken tiles, lots of mold on the shower curtain, and no ventilation. Rooms have ants & such a thin wall you could hear every sound people were making in the next room. The hotel restaurant and the infinity pool is right next to the beach but below its floor is stinky sewage. So we had breakfast with sewage smell coming up from below. Pools are dirty. And on top of that, there are lots of constructions in the alley.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was far better than reviews on Tripadvisor. Lovely spacious rooms and balcony overlooking the sea. Dramatic sunsets. Beautiful pools. And sunbeds towels were not a problem at 8am. Fab breakfast. Okay cupboard door to fridge was faulty and showe trays are too shallow, but it wasn’t the end of the world. There are far more pluses than minuses. I do think a daily power wash around public areas wouldn’t go amiss, instead of sweeping up sand around public areas, but got a feeling that tiles might not be able to sustain the pressure. Anyway not my problem. It would Be beneficial of management to defend itself.regarding review as they don’t respond to any positives or negatives. We had a great time there even though I think we were the only Brits there. Wouldn’t have wanted to have paid more than we did. It was a fair price and quite honestly, if not nit picking, we had a lovely time. Happy hour is ideal 4.39-6.30 to watch the most amazing sunset. Guest from other nations were not a problem. Bigger picture overall we had a lovely stay and lovely staff. Yes I would recommend value for money. It is not Europe and this is a luxury hotel for a new country trying to catch up with the West and such like, but that makes it more interesting. So take the snob factor out and enjoy it for what it is and please manager respond to your reviews.
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
I liked the pools & the food,the free breakfast was very good,location was very good ,very close to the beach Hotel was close to the airport
Stayed 20 nights in Jan 2019

10/10 Excellent

H.S, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beachfront pool near the beach is the extra marks and the view is superb. Friendly staff and attend to request quickly. The only con is wish they can maintain their cleanliness as there is flies on the bathroom ceiling and all died on next morning which fall onto the hand basin. Probably the problem only happen on the beachfront room. Overall is nice experience staying on this hotel.
Stayed 2 nights in Jan 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed most of our time at The Palmy. We did book a sea view room through Expedia howevere we arrived and tehre was no sea view just a garden view. When we talked to staff they said they recieved a voucher for a deluxe room nothing about sea view from Expedia. Breakfast is ok. Pool at beach gets busy early and there is still construction in the area and at the hotel.
Stayed 3 nights in Jan 2019

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
There is no hot shower in the evening and the room is quite sandy when we move in.
Stayed 2 nights in Jan 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Mostly Russians at the hotel. Ocean very nice to swim -- but no beach. You walk down stone stairs from the swimming pool directly into the ocean. Food here was below average. Would recommend eating elsewhere. We were denied a drink at the bar at 9:45 because the restaurant closed at 10:00. Overall, very comfortable room with good value for the money.
Stayed 3 nights in Jan 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of building work in and around hotel
Stayed 3 nights in Dec 2018

8/10 Good

Mat

Liked: Staff & service, property conditions & facilities, room comfort
We were very happy with our hotel. The staff were very friendly and helpful. Mr Ben gave us good advice on what to see on the island. Only detractors are that noise from next door travels through the walls easily so we had disturbed sleep on quite a few mornings. Also a fresh towel wasn't so fresh and had a soil mark on it which was unpleasant.
Stayed 12 nights in Dec 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Palmy
We had a very nice stay at the Palmy. The room was excellent, the bed very comfortable, and the service very good. The breakfast buffet was excellent, but I recommend eating lunch and dinner elsewhere, as the restaurant food is overpriced and a bit disappointing. The pools and pool areas are very clean, but were quite crowded during our stay. The beach areas were small and there was a lot of trash around. The surrounding area is not great. There is a lot of trash everywhere, and construction sites surround the property. The area is clearly developing, and I imagine will be more built up in years to come. It is close to lots of other restaurants and the city of Duong Dong.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Almost no beach and small swimming pool
Room, breakfast are so good. But swimming pool is so small with small numbers of chairs. Beach is too small, about 0-3m sands from wave.
Stayed 2 nights in Nov 2018