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The Up Hotel Phu Quoc Island - The Poolside Escape

4.0 star property

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Photo gallery for The Up Hotel Phu Quoc Island - The Poolside Escape

Deluxe Double Room, Pool View | View from room
Deluxe Triple Room, Balcony | Beach/ocean view
Bicycling
Six - Bedroom Villa | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
Free daily full breakfast

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$116
includes taxes & fees
Jan 19 - Jan 20, 2026

Explore the area

View in a map
Ba Phong Bridge Alley, Tran Hung Dao, Duong To, Phu Quoc, An Giang, 9200
  • Place, Phu Quoc Beach
    ‪3 min walk‬
  • Place, Suoi Tranh & Suoi Da Ban
    ‪10 min walk‬
  • Place, Long Beach Center
    ‪12 min walk‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Double With Window

Superior Double With Window | View from room

Superior Double With Window

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Room amenity

Superior Double Room, Balcony

  • 237 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Triple Room, Balcony

Superior Triple Room, Balcony | Room amenity

Superior Triple Room, Balcony

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Room amenity

Deluxe Double Room, Balcony

  • 323 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Balcony

Deluxe Triple Room, Balcony | Room amenity

Deluxe Triple Room, Balcony

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Connecting, Balcony

Family Connecting, Balcony | Room amenity

Family Connecting, Balcony

  • 431 sq ft
  • Hill view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony | Room amenity

Deluxe Twin Room, Balcony

  • 323 sq ft
  • Hill view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Pool View

View from room

Deluxe Double Room, Pool View

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room, Pool View

Deluxe Triple Room, Pool View | Room amenity

Deluxe Triple Room, Pool View

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About this property

The Up Hotel Phu Quoc Island - The Poolside Escape

4-star hotel in Cua Lap
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a children's pool. Change of towels is available on request.
The Up Hotel Phu Quoc Island - The Poolside Escape offers 105 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Up Hotel Phu Quoc Island - The Poolside Escape features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services. A beach shuttle and a bus station shuttle are complimentary for guests. Onsite uncovered self parking is complimentary.

The Up Hotel Phu Quoc Island - The Poolside Escape is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.
The Up Hotel Phu Quoc Island - The Poolside Escape has a restaurant on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2024
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: VND 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

The Up Phu Quoc
The Up Hotel Phu Quoc Island - The Poolside Escape Hotel
The Up Hotel Phu Quoc Island - The Poolside Escape Phu Quoc

The Up Hotel Phu Quoc Island - The Poolside Escape Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 8 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food option is poor the restaurant was always close except for breakfast
Stayed 4 nights in Aug 2025

10/10 Excellent

Hang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Staffs were very friendly and helpful! Amazing buffet breakfast! We would come back again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel and place to stay since it's central on the island. The hotel is very clean and the staff are very friendly. Great place for photos and Instagram. The included morning breakfast has a great selection of fresh food. Since the hotel is in an alley, they offer complimentary shuttle rides to the main road which is only a 2 minute walk and they have bikes to use. The staff there helped us book our boat tickets and even prepared us take away breakfast in the morning since we had an early check out. Amazing service!
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk opphold, anbefales på det sterkeste

Fantastisk hotell. Vi var her kun én natt da vi skulle videre til et annet sted på øya, men vi kunne gjerne vært her enda lengre. Det er så rent her, de ansatte er så behjelpelig og serviceinnstilt, og rommene var supre. Her får du veldig mye for pengene. - Den mest komfortable sengen og putene vi har hatt hele vår tre ukers reise i Vietnam - Rommene er så rene og pene - Helt super beliggenhet, ned en gate slik at det er stille og rolig - Fantastisk utsikt over havet (med noen bygninger foran selvfølgelig men de skygget ikke i det hele tatt) - Frokosten var deilig og med veldig godt utvalg. - Luksuriøs service med ansatte som åpner dører og kommer med paraply for å lede deg inn fra taxien i regnvær. - Stort basseng inndelt i grunt vann og dypt vann slik at man kan svømme langt
Stayed 1 night in Aug 2025

8/10 Good

Kazuya, Nagahama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　まだ新しいホテルです。部屋は清潔で、アメニティは揃ってます。フロントと客室は棟が違います。スタッフは親切で、早めの到着でしたが部屋を用意してくれました。朝食も品数は揃い、美味しいです。プールは清潔です。 　フーコック空港から運行されているグリーンバス(無料の電気バス)のバス停からは徒歩５分。空港からの利用のほか、ここからナイトマーケットやグランドワールドへも行けます。ホムトムへのサンワールドのシャトルバスの乗り場も近く、効率良く移動できます。
プールの奥が朝食会場
Stayed 2 nights in Jul 2025

8/10 Good

LI SHI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新酒店 地點方便 服務好 整溸
Stayed 4 nights in Jun 2025

10/10 Excellent

Mitsunari

Stayed 6 nights in May 2025

10/10 Excellent

YOSHIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Pui Kuen Kasity

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新開酒店，酒間很整潔，有露台，床很舒適，早餐很好，服務一流 但call 車要小心，最好用grab （機場到酒店，大約10萬越南盾/$30港幣） 或 預先約酒店車 （酒店收120,000越南盾） 不要在機場外叫車，全部都是黑的士（因為第一次去越南）在機場外的餐廳叫服務員幫忙叫車，但上了架黑的（收600,000越南盾）還車去了不對的地方，打113報警，警察一聽英文即刻收線
Stayed 4 nights in Dec 2024