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Patong Bay Hill Resort

5.0 star property

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Photo gallery for Patong Bay Hill Resort

Front of property
Cottages Suite Seaview | Beach/ocean view
Cottages Suite Seaview | Minibar, in-room safe, individually decorated, individually furnished
Premier Suite with Jacuzzi | Room amenity
Cottages Suite Seaview | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Spa
  • Laundry

Explore the area

Map
79 Hasib Pee Road, Patong, Phuket, 83150
  • Patong Beach
    ‪19 min walk‬
  • Jungceylon Shopping Center
    ‪19 min walk‬
  • Bangla Road
    ‪3 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, individually furnished

Suite, 2 Bedrooms

  • 1292 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Premier Suite Seaview

Premier Suite Seaview | View from room

Premier Suite Seaview

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Cottages Suite Seaview

Cottages Suite Seaview | Minibar, in-room safe, individually decorated, individually furnished

Cottages Suite Seaview

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite with Jacuzzi

Premier Suite with Jacuzzi | Terrace/patio

Premier Suite with Jacuzzi

  • 646 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite Pool Access

Premier Suite Pool Access | View from room

Premier Suite Pool Access

8.8 out of 10
Excellent
(3 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Suite Pool Access

One Bedroom Suite Pool Access | Terrace/patio

One Bedroom Suite Pool Access

10.0 out of 10
Exceptional
(3 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Duplex, 2 Bedrooms, Sea View

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Duplex, 2 Bedrooms, Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for One Bedroom Suite Seaview

View from room

One Bedroom Suite Seaview

  • 646 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite

Premier Suite | View from room

Premier Suite

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Pool Access Seaview

Minibar, in-room safe, individually decorated, individually furnished

One Bedroom Pool Access Seaview

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premier Suite Jacuzzi Seaview

Premier Suite Jacuzzi Seaview | Jetted tub

Premier Suite Jacuzzi Seaview

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Suite

Minibar, in-room safe, individually decorated, individually furnished

One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Patong Bay Hill Resort

5-star Patong hotel close to Patong Beach
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free beach shuttle. Additionally, a poolside bar, a complimentary children's club, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Patong Bay Hill Resort offers 389 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Patong Bay Hill Resort features an outdoor pool and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, a terrace, and a complimentary children's club. An area shuttle within 2.5 kilometers and a beach shuttle are complimentary for guests. Complimentary self parking and valet parking are available on site.

Patong Bay Hill Resort has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Patong Bay Hill Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, English, Hindi, Indonesian, Italian, Lao, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle up to 2.5 km
  • Free beach shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 400 for adults and THB 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Free children's club
  • Outdoor pool

Family friendly

  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Magnifying mirror
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 100% renewable energy
  • 16 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: THB 1000

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 2000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1500 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: THB 1000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately THB 400 for adults and THB 175 for children
  • Airport shuttle fee: THB 1250 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: THB 1000 (subject to availability)
  • Late check-out fee: THB 2000 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: THB 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0835548012121

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is required for transportation to and from this property

Property is also known as

Patong Bay Hill Resort
Patong Bay Hill
Patong Bay Hill Resort & Spa Phuket
Patong Bay Hill Resort Spa

Patong Bay Hill Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 268 reviews
Rating 8 - Good. 82 out of 268 reviews
Rating 6 - Okay. 29 out of 268 reviews
Rating 4 - Poor. 24 out of 268 reviews
Rating 2 - Terrible. 23 out of 268 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Antoine

Disliked: Cleanliness, staff & service, property conditions & facilities
It better if i dont write anything!
Stayed 4 nights in Mar 2025

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 27 nights in Feb 2025

10/10 Excellent

Austin

Traveled with family and small children
We loved all the staff! They were so friendly every single day! They love children and are very informative
Stayed 7 nights in Mar 2025

10/10 Excellent

Cherell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far was my favorite hotel I stayed at in Thailand. It is located on a hill overlooking the city, Patong and the Sea. The views are absolutely beautiful. They have a beautiful pool area by the main lobby and all the buildings have multiple pools so you don't have to go to main pool by the lobby. They have a shuttle to take you to your room from the lobby. The rooms are sooo spacious 1 bedroom suite, kitchen dinning room and balcony. Minnie bar and free water and coffee is provided each day. The rooms are soo clean and well kept. They made my stay so comfortable we didn't want to leave. We will definitely be back and we pray we get the same service it was lovely
Stayed 4 nights in Mar 2025

10/10 Excellent

Sneh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacation

Beautiful hotel and grounds. Enjoyed the swimming pool. Enjoyed the beach. Buffet was great. Your Bar Staff Jessica is great. 5 stars for Jessica alone. Free ride to town and around. We were 9 of us in this family vacation. The only thing I would suggest would be to accommodate handicapped people. My sister and sister in-law had walking issues and not proper elevators to up level buildings.
Stayed 3 nights in Mar 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2025

6/10 Okay

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities

3 night stay

The positives were the large rooms and free shuttle bus service to Patong beach. The negatives were the breakfast quality and also the hotel requires refurbishment (especially the swimming pool area)
Stayed 3 nights in Mar 2025

10/10 Excellent

Adesoji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mickey

Liked: Amenities
It’s okay
Stayed 7 nights in Jan 2025

4/10 Poor

Liudmila, Brooklyn

Disliked: Cleanliness
Stayed 2 nights in Feb 2025

4/10 Poor

claudia

Traveled with group
Disliked: Staff & service, room comfort

Avoid! Avoid! Do not stay at this hotel!!!!

From the moment i checked in..it was bad! The service at reception is shocking, very slow. The hotel is on a hill and you have to wait for a shuttle to your room, which you have to wait anywhere between 10 to 25 minutes. The shuttle drivers dont listen and i was told by the driver he makes the decisions on when he goes! I booked a studio, it had a stove top, microwave and fridge. No crockery or cutlery provided. What is the point?The swimming pool is in need of repair, many missing tiles that you can cut your feet on. There was building works going on, a crane was parked and i was told i cant go to to my room on 1 of the days. They moved my bike, tipping it over, leaving scratches and smashing the bottle i had in the seat. Housekeeping were really loud, always waking me up. The worst part thou is i had my JBL blue tooth headphones go missing. I advised reception and were told they know nothing. The 2 other groups of friends in my group also had personal items and cash go missing. There was issues with my key card, and it took me to demand to speak to the manager to get it fixed. I had to walk to reception on 2 occasions because it did not work. (Its a massive hill) The hotel is a little out of the way, thank goodness i had a bike. Ive stayed at better hotels for alot cheaper and better service!!!
Stayed 8 nights in Feb 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Ishmeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to visit again!
Stayed 4 nights in Feb 2025

8/10 Good

Susan

8/10 Good

Susan

Traveled with family
Good service around the hotel. Especially shuttle bus upto our building. Also nice to have a shuttle bus to beach or shopping centre. Timings could be better. Shame the hotel shuttle didn’t go up and down the steep hill just outside the hotel. Breakfast was always exactly the same. If you went late on choice was very limited as they didn’t replenish some items eg fruit and pastries
Stayed 5 nights in Jan 2025

8/10 Good

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really nice property on the outskirts of Patong. I will be back again. I stayed in the cottage suite and everything was great except for the private pool. The water is always freezing, especially at night, and I'm sure there is something that can be done to warm up the pool.
Stayed 4 nights in Jan 2025

2/10 Terrible

EDANUR

Disliked: Cleanliness, property conditions & facilities, room comfort

The worst hotel experience ever!

We came for our honeymoon based on the photos and comments of the rooms, but it was a completely terrible experience. We chose the premium room with bathtub but the hot water for the bathtub was not working. On the second day, when we came from outside in the evening, the room was invaded by ants. We waited for the room attendant to come and change all the sheets and wipe the floor. On the 3rd day, the door's card reader was broken, so we waited for half an hour for someone to come and enter the room. On the 4th day, the city's electricity was out, so we could neither charge our phones nor stay in the room because of the heat. On the 5th evening, the air conditioner broke down and we waited for more than 1 hour for the air conditioner to be fixed. Since there were no fly screens on the windows, the room was filled with mosquitoes as soon as the light was turned on, and therefore we could not sleep comfortably at night. After all these bad experiences we had, they neither apologized nor did anything to compensate. Everything we experienced seemed normal to them. I would definitely advise anyone who looks at the photos and thinks of coming because the room looks nice, not to come.
Stayed 5 nights in Jan 2025

8/10 Good

Wafa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and clean, we had access to the pool it was very nice. Staff is amazing and friendly ! This hotel is so huge they have free shuttle service to the rooms because they are up the hills, so it makes it rough to get to your room by walking. Also free shuttle service to the nearest beach which is nice!
Stayed 5 nights in Jan 2025

2/10 Terrible

Mandy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is one of the worst hotels I have stayed in. The jacuzzi was dirty from when I arrived and looked like it had not been cleaned for years which is why I didn’t dare get in it. Requesting an iron they would take a picture of you with the iron as if you are going to steal it. They would then take it out the room and you would need to call almost everyday to request one. Would it not make more sense to make a note on their system rather than make guests feel horrible as if I was planning on stealing it. The room smelt and I assume it was from the air con vents but when hI called them all the maintenance man did was spray air freshener in the vent which obviously did not help. I was literally counting down until I could leave. The staff are rude and I understand there may be a language barrier but I have been places where another language is the main language used and staff were always very helpful. This resort I felt like they just didn’t care or try to care and understand. Even on the day we were checking out I got a call just after 9am (mind you it’s a 12pm checkout) telling me I can’t be late and I have to be out by 12. Seriously I was so disappointed with this. I was fully aware on the checkout time and didn’t need a rude call saying Don’t be late. Honestly I would not recommend this place. I think maybe the resort is too big for the staff they have so the place is going downhill. I loved Phuket but would never stay or recommend this hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

Ashley, Dronten

Traveled with partner
The property was normal i had higher expectations
Stayed 4 nights in Jan 2025

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I just spent one amazing week here in a cottage and honestly we can not fault it one bit. We were greeted and made feel welcome as soon as we walked through the foyer doors. Ice and a few of the ladies made check in seamless and fast which we were grateful for after a long day of travel. Our cottage was 10/10 so clean and tidy, the bed was so big and comfortable, best sleep we have had in ages. The bathroom was perfect and having a large fridge was so convenient for us too keep stocked with snacks and drinks. The outside bath was amazing too, sitting in that in the afternoon after a long day of riding around and site seeing was the cherry on the cake. We are so impressed by Patong bay hill that we are already planning on returning for a week or two in July. Cannot wait to see you all again in July. Thank you for making our holiday perfect.
Stayed 6 nights in Jan 2025

8/10 Good

kayvan, morgan hill

Liked: Cleanliness, staff & service, amenities
I had the pool access room, and the pool was really nice. Room view was great. Room in general needs remodeling. Bathroom door paint is falling off.
Stayed 3 nights in Dec 2024

2/10 Terrible

Cecilie

Stayed 4 nights in Dec 2024