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Sugar Palm Grand Hillside

4.0 star property

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Outdoor pool, sun loungers
Grand Jacuzzi | Free minibar items, in-room safe, desk, laptop workspace
Building design
Rooftop terrace
Sundeck

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100
  • Kata Beach
    ‪4 min walk‬
  • Kata & Karon Walking Street
    ‪14 min walk‬
  • Kata Porpeang Market
    ‪16 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪71 min drive‬

Room options

View all photos for Grand Jacuzzi

Grand Jacuzzi | Balcony

Grand Jacuzzi

  • 484 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View | Free minibar items, in-room safe, desk, laptop workspace

Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View | Free minibar items, in-room safe, desk, laptop workspace

Standard Double or Twin Room, 1 Double or 2 Twin Beds, Non Smoking, Garden View

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Sugar Palm Grand Hillside

4-star Karon hotel walkable to Kata Beach
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Sugar Palm Grand Hillside offers 106 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, and body treatments.
In addition to a full-service spa, Sugar Palm Grand Hillside features an outdoor pool and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a rooftop terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Baby Palm - This restaurant serves breakfast and lunch.
7th Heaven Sky Bar - This rooftop bar overlooks the ocean. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • 7th Heaven Sky Bar
  • Baby Palm

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Built in 2009

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: THB 300
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: THB 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1200.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 350 for adults and THB 250 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: THB 300 (subject to availability)
  • Late check-out fee: THB 300 (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Grand Hillside Sugar Palm
Grand Sugar
Sugar Palm Grand
Sugar Palm Grand Hillside
Sugar Palm Grand Hillside Hotel
Sugar Palm Grand Hillside Hotel Phuket
Sugar Palm Grand Hillside Phuket
Sugar Palm Hillside
Sugar Palm Grand Hillside Kata
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand, Hillside Phuket/Kata Beach
Sugar Palm Grand Hillside Hotel Karon
Sugar Palm Grand Hillside Karon

Sugar Palm Grand Hillside Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 201 out of 488 reviews
Rating 8 - Good. 207 out of 488 reviews
Rating 6 - Okay. 48 out of 488 reviews
Rating 4 - Poor. 24 out of 488 reviews
Rating 2 - Terrible. 8 out of 488 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Butch

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer, Castlegar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access rooms are the bomb! Loved this place.
Stayed 3 nights in Feb 2024

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad in general…
Stayed 13 nights in Jan 2024

10/10 Excellent

CD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
Stayed 7 nights in Nov 2023

8/10 Good

Patty

Stayed 4 nights in Nov 2023

10/10 Excellent

Zeqir

Stayed 1 night in Nov 2023

10/10 Excellent

tony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
Stayed 6 nights in Oct 2023

10/10 Excellent

Philip

Stayed 2 nights in Aug 2023

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2023

10/10 Excellent

Perry

Stayed 6 nights in Jun 2023

8/10 Good

C

Liked: Cleanliness, room comfort
Dated hotel, but still a good stay
We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Stayed 4 nights in Apr 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Stayed 2 nights in Apr 2023

8/10 Good

PETER MAX

Stayed 8 nights in May 2022

10/10 Excellent

Scott

Stayed 5 nights in Mar 2022

4/10 Poor

Allan

Stayed 7 nights in Feb 2022

8/10 Good

Anders

Stayed 2 nights in Dec 2021

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Stayed 14 nights in Sep 2021

10/10 Excellent

Deirdre

Stayed 6 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

Anthony, Seattle, WA

Traveled with partner
Liked: Cleanliness, staff & service
Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very friendly. Good location near to beach
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ordinary stay and experience.
Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Disliked: Cleanliness
Quite place , smelly rooms
Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .
Stayed 5 nights in Oct 2019

8/10 Good

Pei Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice spacious rooms
Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.
Stayed 2 nights in Apr 2019