The photos were misleading. Whilst set amongst an industrial estate, the service was lacking around meals times and the bar area, particularly when there were more than 5 customers. During breakfast we missed meals as there were no clean tables or plates available with limited choice (which was reported early on), and twice ordering drinks and food they forgot, simply ignoring us. The surrounding area had nowhere to eat and the hotel choice was both limited and restricted for a few hours throughout the day, resulting in people going to the BP garage across the road for food. The outdated décor in the room had one spare plug socket, no safe, kettle and one small pillow per person. The pool and gardens were pleasant but required more sun loungers, with most of downstairs cordoned off. Although good wheelchair access throughout, the downstairs toilets had automatic lights, turning off instantly leaving you in the dark in the toilet and hallway, unpleasant and unsuitable for young children. There was only one room key given, meaning nothing could be charged in the room while away. One member at the restaurant and bar stood out who interacted with all the children staying and gave great service, although not replicated by others. Sadly we wouldn't stay here again.