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Allie at front desk check in was extremely helpful and friendly Night manager was also very helpful too Great breakfast Friendly staff

You are welcomed when you arrive and reception is friendly and helpful. Room very clean and we received an upgrade which was a nice unexpected perk. Large room with city view and during the heatwave it had air conditioning. Excellent walkable location to old town and 10 minute walk to sightseeing tours.

We arrived late at night only to find out that the hot water boiler was broken and the hotel had no hot water all three nights we stayed there. They made it up by providing free buffet breakfast and they also offered a 25% discount on our stay, but to be honest we haven’t yet seen the refund

Great stay and wonderful customer service. When we arrived they mentioned items in our room bar were complimentary. We had two bottles of water and a chocolate small wafer in the fridge. However, when refreshing the room, the cleaner gave us more bottles of water and a number of snacks, which we appreciated. A really nice gesture. Hotel bar staff was smiling and kind. We appreciated the AC, as it was quite hot in Munich. A number of places don’t have AC. Shampoo/body wash, along with conditioner bottles we (and the staff) could not open, they brought another. Overall the staff and atmosphere were wonderful. We would stay here again but we will check the amenities and function once we arrive.

Spotlessly clean. Friendly and helpful staff. Delicious breakfast. Highly recommend this hotel.