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Overall, absolutely not to par with an 4-star hotel, more so of a factory. Check-in was impersonal and staff looked a bit at lost. The hotel is located in the thick of things, which is convenient - easy walk to most main attractions, lots of restaurants to choose from, but the area is absolutely hectic at times - if you want to avoid crowds, this is not the place. The room was quiet, but the corridors and the rooms are in dear need of an uplift. Cleaning was not satisfactory - dust, stains, old pair of underwear (not ours) discovered in the closet. This is not what we remembered from the Novotel brand, at all.

Lovely, relaxing, staff very hospitable. Pool was lovely, food very drinks. Drinks were strong. 100% recommend

The hotel is in a fantastic location for exploring Toulouse on foot. The staff were very friendly and helpful. Although the hotel is currently undergoing refurbishment, it did not impact our stay with no additional noise and just a short walk across the square for breakfast in the cafe.

It was 23 degrees in the room and no AC or way to open the window

We were greeted by a really friendly and helpful receptionist who was happy for us to speak French but also happy to speak in English if we got stuck. We had a lovely room on the top floor with a balcony which we really liked. The room was compact but had everything we needed for a great stay. It was clean and comfortable with a lovely bathroom. I like the carafe for water and the free drinks were a real bonus. Shame they were not replaced for our second night. If there is a negative it is that there was no milk for our morning coffee. That is a nice to have.