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Porto Platanias Beach Resort & Spa

5.0 star property

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Photo gallery for Porto Platanias Beach Resort & Spa

Front of property - evening/night
On the beach, beach bar
Aerial view
Business center
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Hot Tub
  • All inclusive
  • Pool
  • Gym

Explore the area

Map
Platanias, Platanias, Crete Island, 73014
  • Platanias Square
    ‪7 min walk‬
  • Agia Marina Beach
    ‪8 min walk‬
  • Platanias Beach
    ‪8 min walk‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪36 min drive‬

Room options

View all photos for Studio with Garden or Pool View

Studio with Garden or Pool View | Minibar, in-room safe, desk, blackout drapes

Studio with Garden or Pool View

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room with Side Sea View

View from room

Double Room with Side Sea View

  • 247 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Suite with Private Pool and Sea View

Superior Suite with Private Pool and Sea View | Minibar, in-room safe, desk, blackout drapes

Superior Suite with Private Pool and Sea View

  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Junior Suite with Private Pool

Junior Suite with Private Pool | Living room | TV

Junior Suite with Private Pool

  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Double Room with Garden or Pool View

View from room

Double Room with Garden or Pool View

  • 247 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Pool View (Maisonette)

Family Room, Pool View (Maisonette) | Minibar, in-room safe, desk, blackout drapes

Family Room, Pool View (Maisonette)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Sofa Beds OR 2 Twin Beds

About this property

Porto Platanias Beach Resort & Spa

5-star Platanias resort walkable to Agia Marina Beach
Along with 3 restaurants, this smoke-free resort has a marina and 6 indoor pools. Other amenities include 5 outdoor pools, a full-service spa, and a water park (surcharge).
Porto Platanias Beach Resort & Spa offers 322 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Satellite television is provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Platanias resort provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

3 outdoor tennis courts, a marina, and a water park (surcharge) with waterslides are featured at the resort. 5 outdoor swimming pools, 6 indoor swimming pools, and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sparkling Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Porto Platanias Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Porto Platanias Beach Resort & Spa features a full-service spa, a water park (surcharge), and a marina. 5 outdoor swimming pools, 6 indoor swimming pools, and 2 hot tubs are also on site. Dining is available at one of the resort's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars, a beach bar, and a bar/lounge.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 8073 square feet (750 square meters) include a conference center. This luxury resort also offers a children's pool, a 24-hour fitness center, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Porto Platanias Beach Resort & Spa is a smoke-free property.

Helios and Eros - This restaurant serves lunch and dinner. A children's menu is available.
Island - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Ikaros Roof Garden - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

All inclusive details

All-inclusive room rates at Porto Platanias Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Russian, Swedish

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Uncovered self parking on site (EUR 5 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Helios and Eros
  • Ikaros Roof Garden
  • Island

Things to do

  • 2 spa tubs
  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • 6 indoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide

Family friendly

  • 5 outdoor pools
  • 6 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (8,073 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2001
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 60
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property enforces a strict dress code in the restaurant during dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: EUR 5 per day
  • Late check-out fee: EUR 60 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1042Κ015A0002601

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Porto Platanias Beach
Porto Platanias Beach Resort
Porto Platanias Beach Hotel Platanias
Porto Platanias Beach Resort & Spa Crete - Chania
Porto Platanias Beach Resort & Spa Crete - Chania
Porto Platanias Beach Resort Spa
Porto Platanias & Platanias
Porto Platanias Beach Resort & Spa Resort
Porto Platanias Beach Resort & Spa Platanias
Porto Platanias Beach Resort & Spa Resort Platanias

Porto Platanias Beach Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 84 out of 192 reviews
Rating 8 - Good. 69 out of 192 reviews
Rating 6 - Okay. 27 out of 192 reviews
Rating 4 - Poor. 7 out of 192 reviews
Rating 2 - Terrible. 5 out of 192 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Maya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception is very friendly and helpful but the room service doesn’t always respect the do not disturb sign and will not only walk in (more than once) whether you’re still in bed or in the shower but will insist to ask to clean the room even when you say no. It’s unfortunate because the rest of the experience, amenities, site, etc. Was excellent.
Stayed 10 nights in Jul 2024

4/10 Poor

Sefik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced Hotel with Hidden Extra Charges
First of all, the hotel was definitely not worth the money we paid. Many services that should be included in a five-star hotel came with additional charges here. For example, even if you are an all-inclusive guest, you still have to pay 5 euros for one sunbed on the beach. Access to the indoor pools and sauna costs 20 euros per person, and the water park is also an extra charge. They told us that beach towels could only be changed every two days. Moreover, one of the reception staff members (not all, but this one in particular) was extremely rude. For the price we paid, we essentially just got a bed to sleep in and breakfast.
Stayed 1 night in Sep 2024

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2024

8/10 Good

Ayesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. But, the hotel is more like 4 stars rather than 5.

10/10 Excellent

Jones

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Aug 2023

6/10 Okay

Melissa

Traveled with family and small children
Disliked: Staff & service
The hotel is in a great location and has all the amenities necessary for a family holiday. Was disappointing that there was absolutely no guest/ customer service. All inclusive is terrible and confusing along with the processes and systems the hotel has. Such a shame for a property that could be amazing. A let down for our family holiday and won’t return in future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it the hotel is nice .
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
4 night stay
Family resort. feels like 1000's of people there. Crowded. If that does not bother you, ok place. Noise at night from pool or karioki irritating.
Stayed 4 nights in Aug 2022

2/10 Terrible

athanasios

Stayed 5 nights in Jul 2022

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, near many attractions
We had a nice stay, the room was clean and breakfast plentiful. My only gripe is with the beach -- the dried seaweed should be cleaned out daily.
Room with private pool
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good food, nice rooms can be recommended
The food was good and the rooms were nice and the sunbathing facilities were good IF you managed to get a sun bed. There were just little things that could have been better such as, 2 times we had problems with our room key and needed a new one, we had all inclusive and should have beennable to have soup when arriving late, but that wasn’t so. The map of the property is not very discriptive.etc. But all in all, a nice place to stay
Stayed 2 nights in Jul 2021

2/10 Terrible

I

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
The rooms were dirty , doesn’t look anyrhing like the pictures. Staff are extremely rude. It feels like 3 star not 5 star.
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Rooms are not 5 star
The rooms are not 5 star. Super small, no mini bar, only an empty fridge and pretty basic. The other installations (swimming pool and restaurants) are good in general.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2021

8/10 Good

SAGI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
I would like to start by saying that I never wrote a bad review in my life. But this is not a 5* star hotel. We were all SO DISAPPOINTED, that we requested our money back so we can go to a different hotel, but it was non refundable.. The pictures online look much better than what it actually is. The furniture and most things in the hotel are very old. You don’t feel like u came to a luxury hotel. The service is not 5 star. U have to ask for basic things that should be included in the room. In addition, you have to put £10 deposit per beach towel. You have to pay for bed/beach umbrella on the beach that is part of the hotel. I would say, that the hotel upgraded our room, which was still not to par what so ever. Overall, if you want to go to a 5 star hotel, and enjoy the room and hotel facilities, this is not the place for you. If you are just looking for a place to sleep and will be out and about most of the day, the place is fine.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place, and the excellent buffet. I just wish the AC in my room worked. The fan works but no cold air.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

J Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and good facilities
Overall it was very good and family friendly place. I will come back here again in next year.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation- we love this resort!
We had a fantastic stay! This was our second time at Porto Platanias hotel and spa. The staff were warm and welcoming especially Anastasia. We had a beautiful room with a sea view and private pool which was great for cooling off. We were surprised with lively welcome touches such as wine fresh cut fruit and cakes brought to our room. Dining as we looked out towards Theodorus island was incredible and the dining room staff were attentive and professional, especially Vassily. The food was simply delicious and even better than our previous visit. It's a small miracle I didnt gain 5 kilos! Greek night was a true experience. Bed was comfortable and shower pressure was fine. We had some problem with the air conditioner not cooling but upon complaint the reception promptly sent soneone to fix it. Only drawback was loud noise at night from poolside games like air hocky tables. Had a wonderful massage by George at the spa.
Stayed 5 nights in Aug 2019

10/10 Excellent

Katie, United Kingdom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff are lovely and friendly! The hotel is beautiful and has many sunbeds by the pool so we always had a lovely spot. The hotel is situated on the busy shopping street of Platanias which is great as there were lots of cute boutiques, shops and really great restaurants along the road. There is a huge variety of breakfast foods at Porto Platanias and the restaurants in the hotel is really good value and tastes lovely too! The spa is big but some facilities were not working properly and the manager there was not too helpful. My massage therapist, Sophia, was great!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018