Hotel Heinz Plauen

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 13 days prior to check-in.

One child stays free

Property follows sanitization practices of COVID-19 Guidelines (WHO)

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Debit cards not accepted

Staffed front desk

Noise-free rooms not guaranteed

Service animals are allowed

Guests must provide health documentation

Service animals are exempt from fees/restrictions

Guests must provide a negative COVID-19 test result

Guests must provide proof of COVID-19 vaccination

Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours

Minimum age for negative COVID-19 test result requirement: 12

Minimum age for proof of COVID-19 vaccination requirement: 12

COVID-19 vaccine must have been received a minimum number of days before check-in: 13

Front desk opens daily at 6:00 AM

Front desk closes daily at 2:00 PM

Property does not offer onsite COVID-19 testing

Guest accommodation is not sealed after cleaning

Cashless transactions are available

Masks are compulsory at the property

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Children stay free - maximum age 5

Social distancing measures are in place

Contactless check-in is not available

No elevators

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

No gap period between guest stays

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Cashless payment methods are available for all transactions.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 13 days prior to check-in.