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Playa Chachalacas Vacation Packages

The property is very big! I like the layout of the old hotel, It has beautiful character. The rooms are very big and clean. AC worked well, shower was working very well. The pools were warm and clean. However, the person working in the pool area is hard to get for towels or beverages. They really need 2 people at all times. The beds are just ok for comfort and sadly the pillows are absolutely horrible. My husband, daughter and I woke up complaining of the smell and hard pillows. Our necks were sore. Other than that, we have no complaints. Change the pillows to be more user friendly on the body and this would be a five star rating.

The room was clean and comfortable but not what expected with amenities. There’s a pool that smells so strong of Clorox. You are made to sign for towels if you plan on taking to the beach. There’s no beach club anymore; only reason I picked the place. I also expected a Brisas experience but don’t expect that at this location.

This resort truly delivers exceptional customer service. Our experience was nothing short of amazing. Every single staff member goes above and beyond to make you feel welcome and at home. The food was delicious, the pool was spotless, and the entire atmosphere was peaceful, relaxing, and perfect for families. Our room was immaculate, comfortable, and offered beautiful views, cozy beds, and a great selection of TV channels—everything you could ask for. The location is another huge advantage, as it's conveniently close to everything, making it an excellent choice for any vacation. We will definitely be returning because we absolutely fell in love with this resort. Thank you so much to the entire team for making our stay so memorable. You are all wonderful, and we can't wait to come back!

Everything was perfect! AC worked great. Loved everything. Super close to the main attractions.