An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, concierge services, and a 24-hour front desk.
Ahava Hotel offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This Playa del Carmen hotel also offers an outdoor pool, a terrace, and tour/ticket assistance.
Ahava Hotel is a smoke-free property.
LA FAMIGLIA - This family restaurant specializes in Italian cuisine.
Languages
English, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Offsite parking available (USD 5 per day)
Food and drink
A bar/lounge
A poolside bar
A restaurant
Restaurants on site
LA FAMIGLIA
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance
More
Mosquito nets
Smoke-free property
Room amenities
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Food and drink
Minibar
More
Air conditioning
Heating
Iron/ironing board
Laptop-compatible safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Nearby parking fee: USD 5 per day (787 ft away)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Ahava Hotel Hotel
Ahava Hotel by GuruHotel
Ahava Hotel Playa del Carmen
Ahava Hotel Hotel Playa del Carmen
Ahava Hotel Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Unfortunately, I can't recommend this property. I think that the owners and staff do what they can to make the place nice, but the rooms are dark with poor construction such as gaps under the doors, around the frames, and lifting tile. I briefly was trapped in my room due to the door latch not properly retracting. However, the biggest issue really was the sound. The hotel is less than a block from Coco Bongo which plays really loud music until 3 AM, there was a recycling truck picking up glass bottles at around 2AM, and even noise from people in the street or courtyard are easily heard as there's no barriers to sound. I hardly slept and really can't imagine anyone without good earplugs would be able to sleep here, either.
The TV never worked 😭 I asked the front desk never came to help me 😔
Norma
Stayed 1 night in Dec 2024
8/10 Good
Claudia
Traveled with family
Dec 16, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
It is very noisy every night. No phone to call front desk. Was on 3rd floor no elevator. However light bulb went out and and was fixed promptly. Guys at front desk are super nice!
I got the hotel earlier then 3:00pm I asked if I can check in early, I was told NO. So I waited till 2:55pm to go and check in and the lady said”I was told to check you in till 3:00pm” witch i replied It’s 5 min till 3pm to check-in while I fill out the paperwork so I can go to my room, so she look at the clock to make sure of time, then she called the manager to come and check me in… This hotel is not worth the money paid, it’s very rundown and VERY NOISY DAY AND NIGHT, at 12:30am the trash was being pick up the truck was so noisy… I’m sorry for the guest that stay there not KNOWING what to expect… NOT EVEN WORTH 1STAR RATING!
Upon arrival the only light in the room didn’t work, had to steal a bulb from elsewhere. Only one receptacle in bedroom (one in bath). Could see the tree in the courtyard with the door close which wasn’t a big deal unless the music or birds or dog outside is loud. Water was scalding hot or cold, no middle ground. Have to ask for our water to be turned on twice. I’ll pay little more next time but excellent location!
Very nice and close to la quinta avenida, you can hear just a little of the music but is not too loud, also they clean very nice and the rooms are pretty nice and clean
Quiet only during the day discoteca all around playa it’s really aloud all hotels has same issue
In general the hotel it’s very clean just need a extra blanket for bed
Elda
Stayed 1 night in Aug 2024
6/10 Okay
Christine Angel
Traveled with group, Traveled with partner
Jul 18, 2024
Liked: Staff & service
Disliked: Cleanliness
The staff is very friendly, and the location is quite convenient and accessible. The only thing we didn't like was that the shower in our room only produced a small amount of water, so it takes a lot more time to shower. Also, we were never able to use the pool because it didn't appear to be cleaned every day. But all in all, it's a passable hotel.
Upon arrival the receptionist was not fluent in English but he was helpful
There was an additional fee of 130 pesos for maintenance , that we paid upon arrival and that was not included nor mentioned in the booking bill.
Otherwise our stay was very good. The location is excellent and close to the beach and touristic attractions
Bernadette
Stayed 4 nights in Apr 2024
10/10 Excellent
Vivek
Apr 7, 2024
Vivek
Stayed 3 nights in Mar 2024
6/10 Okay
Jesús
Traveled with partner
Apr 4, 2024
Liked: Staff & service, amenities
Falta mas atencion al explicar como es que funcionan las instalaciones ya que hay cosas que tienen maña para poder hacerlas funcionar como la TV o que aveces la puerta se queda atascada
Jesús
Stayed 5 nights in Mar 2024
6/10 Okay
Ashley
Traveled with family and small children, Business traveler
Mar 27, 2024
Liked: Cleanliness, staff & service
Location was great, property was very minimal. Good for a place to sleep but not much else.