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Ahava Hotel

3.0 star property

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Photo gallery for Ahava Hotel

Interior
Classic Double Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi
Outdoor pool
Front of property
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
10 Avenida Nte., Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | View from room

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds

Classic Double Room, 2 Double Beds | Minibar, in-room safe, iron/ironing board, free WiFi

Classic Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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4.4 out of 5, Excellent, (1181)
The price is $41
per night
$53 total
includes taxes & fees
May 7 - May 8
Sofía by Bunik

About this property

Ahava Hotel

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, concierge services, and a 24-hour front desk.
Ahava Hotel offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This Playa del Carmen hotel also offers an outdoor pool, a terrace, and tour/ticket assistance.

Ahava Hotel is a smoke-free property.

LA FAMIGLIA - This family restaurant specializes in Italian cuisine.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 5 per day)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LA FAMIGLIA

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 5 per day (787 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Ahava Hotel Hotel
Ahava Hotel by GuruHotel
Ahava Hotel Playa del Carmen
Ahava Hotel Hotel Playa del Carmen

Ahava Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 120 out of 261 reviews
Rating 8 - Good. 65 out of 261 reviews
Rating 6 - Okay. 40 out of 261 reviews
Rating 4 - Poor. 20 out of 261 reviews
Rating 2 - Terrible. 16 out of 261 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Stayed 1 night in Jan 2025

4/10 Poor

Marcela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be asking for a refund

It was a terrible experience. The pictures are so misleading As soon as we get inside the room we realized... there is no closet. But that was okay. We had to leave the clothes in the backpack Second hour, there was a roach at the door ... Maybe not the hotel fault since the weather is humid Things started getting scary when we saw a huge mold stain over to the shower We called the manager and he was surprised at "how big the mold was now" so ...it was a known issue. They painted the shower ceiling the next day On the third day water was cut off. There was no water on the sink, toilet or shower. We cut our losses and left one day early. We love Playa and we were trying to save money by staying on this hole...but you get what you pay for
Stayed 4 nights in Jan 2025

6/10 Okay

Cindy

Traveled with family
Liked: Staff & service
El staff es amable, el lugar está céntrico. Es buena opción para estar fuera realizando tus actividades y tener un lugar para descansar. No lo recomiendo para quienes buscan hotel 4 estrellas ya que es un hotel que solo cuenta con lo básico.
Stayed 3 nights in Jan 2025

2/10 Terrible

Paige

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, I can't recommend this property. I think that the owners and staff do what they can to make the place nice, but the rooms are dark with poor construction such as gaps under the doors, around the frames, and lifting tile. I briefly was trapped in my room due to the door latch not properly retracting. However, the biggest issue really was the sound. The hotel is less than a block from Coco Bongo which plays really loud music until 3 AM, there was a recycling truck picking up glass bottles at around 2AM, and even noise from people in the street or courtyard are easily heard as there's no barriers to sound. I hardly slept and really can't imagine anyone without good earplugs would be able to sleep here, either.
Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
Location, everything is is in near proximity. Ample room. Friendly staff. Near shopping and the beach...
Stayed 1 night in Dec 2024

8/10 Good

Norma

Liked: Cleanliness, property conditions & facilities
The TV never worked 😭 I asked the front desk never came to help me 😔
Stayed 1 night in Dec 2024

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is very noisy every night. No phone to call front desk. Was on 3rd floor no elevator. However light bulb went out and and was fixed promptly. Guys at front desk are super nice!
Stayed 5 nights in Dec 2024

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, property conditions & facilities
I got the hotel earlier then 3:00pm I asked if I can check in early, I was told NO. So I waited till 2:55pm to go and check in and the lady said”I was told to check you in till 3:00pm” witch i replied It’s 5 min till 3pm to check-in while I fill out the paperwork so I can go to my room, so she look at the clock to make sure of time, then she called the manager to come and check me in… This hotel is not worth the money paid, it’s very rundown and VERY NOISY DAY AND NIGHT, at 12:30am the trash was being pick up the truck was so noisy… I’m sorry for the guest that stay there not KNOWING what to expect… NOT EVEN WORTH 1STAR RATING!
Stayed 1 night in Dec 2024

4/10 Poor

STUART

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival the only light in the room didn’t work, had to steal a bulb from elsewhere. Only one receptacle in bedroom (one in bath). Could see the tree in the courtyard with the door close which wasn’t a big deal unless the music or birds or dog outside is loud. Water was scalding hot or cold, no middle ground. Have to ask for our water to be turned on twice. I’ll pay little more next time but excellent location!
Stayed 4 nights in Nov 2024

10/10 Excellent

Alla

Stayed 3 nights in Oct 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuarto limpio y aire frío , buena ubicación
Stayed 6 nights in Nov 2024

10/10 Excellent

ARACELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic
Stayed 1 night in Nov 2024

6/10 Okay

Andrea

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to la quinta avenida, you can hear just a little of the music but is not too loud, also they clean very nice and the rooms are pretty nice and clean
Stayed 7 nights in Sep 2024

6/10 Okay

Yaritza

👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet only during the day discoteca all around playa it’s really aloud all hotels has same issue In general the hotel it’s very clean just need a extra blanket for bed
Stayed 1 night in Aug 2024

6/10 Okay

Christine Angel

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff is very friendly, and the location is quite convenient and accessible. The only thing we didn't like was that the shower in our room only produced a small amount of water, so it takes a lot more time to shower. Also, we were never able to use the pool because it didn't appear to be cleaned every day. But all in all, it's a passable hotel.
Stayed 4 nights in Jul 2024

2/10 Terrible

Rolando

Traveled with family
Disliked: Property conditions & facilities
Esperaba más por lo que pagué 😡😡😡
Stayed 14 nights in Jul 2024

10/10 Excellent

Kasiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Yahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

RAUL FIDEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and easy to get around. Near the ADO terminal (5min walk).
Stayed 1 night in Apr 2024

6/10 Okay

Elaine

Stayed 1 night in Apr 2024

8/10 Good

Bernadette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the receptionist was not fluent in English but he was helpful There was an additional fee of 130 pesos for maintenance , that we paid upon arrival and that was not included nor mentioned in the booking bill. Otherwise our stay was very good. The location is excellent and close to the beach and touristic attractions
Stayed 4 nights in Apr 2024

10/10 Excellent

Vivek

Stayed 3 nights in Mar 2024