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Aloft Playa Del Carmen

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
2 outdoor pools
Front of property - evening/night
Hypo-allergenic bedding, down comforters, in-room safe
Poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Parking available
  • Breakfast available

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Calle 12
    1 min walk
  • Nuestra Senora del Carmen Catholic Church
    2 min walk
  • Central Square
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

View from room

Breezy, Room, 2 Queen Beds, Balcony

  • 443 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking

  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 867 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Playa Del Carmen

4-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Aloft Playa Del Carmen features 2 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces. This Playa del Carmen hotel also offers a terrace, tour/ticket assistance, and a convenience store. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Aloft Playa Del Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 302 reviews" "
Rating 8 - Good. 53 out of 302 reviews" "
Rating 6 - Okay. 14 out of 302 reviews" "
Rating 4 - Poor. 11 out of 302 reviews" "
Rating 2 - Terrible. 14 out of 302 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a friends wedding nearby and while check in wasn’t until 3 pm, Alma at the front desk allowed up to check in sooner due to time constraints. She was professional and kind. We would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
It was great, however, the shower head had very low pressure, and it felt like it took forever to wash my hair and body. Other than that, the hotel is clean, and secure and the staff were very pleasant.
Stayed 1 night in Aug 2024

6/10 Okay

Robert, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service
Location based on dining and shopping was great. Staff was great. DISLIKE: The fitness room was unusable for us as there was no air conditioning. We asked and they said the air conditioner had been down 4 months. Really not acceptable for a Marriott property. The room size was very small with little closet or drawer space.
Stayed 6 nights in Aug 2024

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff could have been better
Stayed 4 nights in Jun 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenia, Langhorne

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was good. Until the last two days. They are doing construction and the noise was extreme. We wanted to relax the last day before our flight back. All day it was noise and very hard to relax or sleep.
Stayed 7 nights in Jul 2024

10/10 Excellent

Raymond

Stayed 3 nights in Jul 2024

8/10 Good

Chaniqua, Inwood

Liked: Cleanliness, property conditions & facilities
Rooftop pool and close to shopping
Stayed 1 night in Jul 2024

4/10 Poor

Nelisa

Disliked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Jamil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and bathrooms are spacious, modern and very comfortable. Easy and safe parking. Conveniently located with a supermarket in the first floor a few restaurants and 5th avenue at a walking distance.
Stayed 4 nights in Jul 2024

8/10 Good

Carly-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything! We loved the 4th floor views, they treated our dog so well, and having the Chedraui Selecto below was icing on the cake. The Aloft is our new favorite hotel in Playa!
Stayed 2 nights in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, went with my family
Stayed 5 nights in Jul 2024

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amal was great with checking in/out.
Stayed 1 night in Jul 2024

10/10 Excellent

Dana

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! We have stayed here multiple times and it never disappoints! The location is great, above the best grocery store I have been to as well as a few great restaurants that are open late. Hands down the best rooftop pool and bar in Playa! Only a few steps from 5th Ave and a short walk to Mamitas Beach. I bring the entire family including my pet! It is our favorite hotel in Playa
Stayed 2 nights in Mar 2024

10/10 Excellent

Neal M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5th Avenue and beach were within walking distance.
Stayed 4 nights in Mar 2024

10/10 Excellent

Caira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no shower caddy for your body wash etc. in the shower
Stayed 4 nights in Jun 2024

10/10 Excellent

Milton Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice, helpful staff...especially Alma. Loved everything except the construction in the hotel that started early in the morning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel in Playa with lovely rooftop pool (loud, club music always on) and 10 minute walk to the ocean. Above an awesome grocery store if you want to save some money on food and alcohol. Room is small but housekeeping was great (I did have to request it). Would stay again and recommend without reservation.
Stayed 7 nights in Feb 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service
The hotel was nice but for the 3 days we stayed 2 of the days had issue with the power going out. Was not the entire hotel but certain areas of the hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mariana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vestido location in Town!
Stayed 4 nights in May 2024

10/10 Excellent

Alva

Traveled with family
Very pleased with my stay
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, it’s very walkable with great restaurants all around it. I highly recommend you consider staying here
Stayed 5 nights in May 2024

10/10 Excellent

LaTisha

Stayed 3 nights in May 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and the staff is great
Stayed 1 night in May 2024