*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Ambassador at Grand Velas All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ambassador at Grand Velas All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
A complimentary manager's reception is offered each day. Dining is available at one of the hotel's 8 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a steam room. Limited complimentary onsite parking is available on a first-come, first-served basis.
Ambassador at Grand Velas All Inclusive has designated areas for smoking.
- Free use of nearby fitness center
- Picnic area
- Children's games
- Number of indoor pools - 1
- Children's toys
- Number of outdoor pools - 3
- Number of hot tubs - 4
- Elevator
- Fitness facilities
- 24-hour front desk
- Free grocery shopping service
- Business center
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Limo or town car service available
- Computer station
- Conference space size (meters) - 8505
- Free reception
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Parking (limited spaces)
- Total number of rooms - 195
- Internet access - wireless
- Number of floors - 4
- Internet access
- Couples/private dining
- Private picnics
- Number of bars/lounges - 6
- Number of poolside bars - 3
- Full-service spa
- Number of beach bars - 2
- Number of swim-up bars - 3
- Free beach shuttle
- Beach umbrellas
- Conference space
- Billiards or pool table
- Free beach cabanas
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2008
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Babysitting or childcare (surcharge)
- Children's club (free)
- Supervised childcare/activities (free)
- Children's pool
- Spa services on site
- Area shuttle (surcharge)
- Proposal/romance packages available
- Number of restaurants - 8
- Conference space size (feet) - 91548
- Ballroom
- Banquet hall
- Laundry facilities
- Beach towels
- Arcade/game room
- Wedding services
- Garden
- Multilingual staff
- Off-street parking
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of indoor pools - 1
- Number of outdoor pools - 3
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- Arcade/game room
- Miniature golf on site
Room Amenities
Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
- Air conditioning
- Television
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Jetted bathtub
- Balcony
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Patio
- Premium bedding
- Separate sitting area
- Room service
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Internet access (complimentary)
- Slippers
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Cable TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- TV size measurement: inch
- iPod docking station
- Rainfall showerhead
- Furnished balcony
- Bathtub or shower
- Balcony or patio
- Furnished balcony or patio
- Connecting/adjoining rooms available
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 3
- Champagne service
- Laptop-friendly workspace
- Deck or patio
- Wardrobe or closet
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary manager's reception is offered each day.
Chaka - Overlooking the garden, this family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cocina de Autor - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Prenatal massage
- Hot tub in spa
- Steam room in spa
- Minimum age to access spa is 16
- Thai massage
- Reflexology
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
Nearby Activities
3 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Ecotours on site
- Free bicycles on site
- Water skiing nearby
- Miniature golf on site
- Parasailing nearby
- Hiking/biking trails on site
- Cave exploring/spelunking nearby
- Beach volleyball on site
- Kayaking on site
- Skydiving nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Ziplining nearby
- Pilates classes on site
- Beach yoga on site
- Boat tours nearby
- Fitness classes on site
- Sailing nearby
- Scuba diving nearby
Hotel Policies
Payment types
Fees
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Cashless transactions are available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Onsite COVID-19 testing (PCR) is available
Free onsite COVID-19 testing (Antigen/Rapid) is available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Reservations are required for onsite COVID-19 testing
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 72 hours
Children and extra beds
- Children are welcome.
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Ambassador Grand Velas All Inclusive Playa del Carmen
- Ambassador Grand Velas All Inclusive
- Ambassador Grand Velas Playa del Carmen
- Ambassador Grand Velas
- Ambassador Grand Velas All Inclusive All-inclusive property
- Ambassador Velas Inclusive in
- Ambassador At Velas Inclusive
- Ambassador at Grand Velas All Inclusive Hotel
- Ambassador at Grand Velas All Inclusive Playa del Carmen
- Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen
Hotel Reviews
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