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Anah Luxury Condos by Baitna

2.5 star property

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Photo gallery for Anah Luxury Condos by Baitna

Outdoor pool, pool umbrellas
Sundeck
Aerial view
Fridge
Fridge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk

Explore the area

Map
Avenida 20 con Calle 14, Playa del Carmen, QROO, 77710
  • Calle 12
    ‪2 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Nuestra Senora del Carmen Catholic Church
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min walk‬

Room options

View all photos for Luxury Suite, 2 Bedrooms

50-inch LED TV with cable channels, TV

Luxury Suite, 2 Bedrooms

  • 1615 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom

Fridge

Luxury Suite, 1 Bedroom

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Luxury Penthouse, 2 Bedrooms

  • City view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed OR 2 King Beds and 1 Twin Sofa Bed

Similar properties

Rooftop pool

Anah Suites

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, (313)
The price is $140
per night
$172 total
includes taxes & fees
Mar 3 - Mar 4
Anah Suites

About this property

Anah Luxury Condos by Baitna

Hotel in Downtown Playa del Carmen
This hotel features an outdoor pool, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a rooftop terrace, and massage/treatment rooms. Housekeeping is available on request.
Anah Luxury Condos by Baitna offers 18 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Accommodations have kitchens with refrigerators. Bathrooms include showers with rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
In addition to a children's pool, Anah Luxury Condos by Baitna provides an outdoor pool and a fitness center. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A business center is on site.

Wireless Internet access is complimentary. This family-friendly hotel also offers a rooftop terrace, spa services, and barbecue grills. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Anah Luxury Condos by Baitna has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room kitchen
  • In-room refrigerator
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Kitchen
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 33 lbs per pet

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 300 per accommodation, per stay
  • Electricity fee: USD 1 per night for use per kWh.

We have included all charges provided to us by the property.

This property charges consumption-based electricity fees for use over 20 kWh per day.

Optional extras

  • Airport shuttle fee: USD 60 per person (one way)
  • Airport shuttle fee per child: USD 15 (one-way), (up to 8 years old)
  • Housekeeping fee: USD 34 per day
  • Air conditioning is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool
This property accepts credit cards and cash
Long-term renters welcome
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Anah Luxury Condos Baitna Playa del Carmen
Anah Luxury Condos Baitna
Anah Luxury Baitna Playa del Carmen
Anah Luxury Baitna
Anah Condos By Baitna Carmen
Anah Luxury Condos by Baitna Hotel
Anah Luxury Condos by Baitna Playa del Carmen
Anah Luxury Condos by Baitna Hotel Playa del Carmen

Anah Luxury Condos by Baitna Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 68 out of 141 reviews
Rating 8 - Good. 47 out of 141 reviews
Rating 6 - Okay. 12 out of 141 reviews
Rating 4 - Poor. 11 out of 141 reviews
Rating 2 - Terrible. 3 out of 141 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cristiano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the shopping street quinta avenida. Beautiful roof top pool.
Stayed 6 nights in Mar 2023

2/10 Terrible

Gil

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame
I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out
Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Small
It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2
Stayed 10 nights in Nov 2022

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again.

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine
Stayed 7 nights in Aug 2022

6/10 Okay

Larry

Traveled with family
Liked: Amenities, property conditions & facilities
Good location. Nice facility. Check in not friendly. Room was not as clean as should be.
Stayed 2 nights in Jul 2022

4/10 Poor

Cesar

Traveled with family
Disliked: Cleanliness, staff & service, amenities
If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck
Stayed 2 nights in Jul 2022

8/10 Good

blanca

Stayed 3 nights in Jun 2022

10/10 Excellent

El-Fadel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there, love the place, area and location. Great staff, eager to help at all times.
Stayed 6 nights in May 2022

4/10 Poor

Prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"THIS IS NOT LUXURY"
Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation.
Stayed 8 nights in Jan 2022

4/10 Poor

Farah

Traveled with group
Disliked: Staff & service, property conditions & facilities
Ruined vacation
This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way.
Stayed 7 nights in Jan 2022

6/10 Okay

Alfred, Shorewood

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
This property requires a CASH deposit at checkin. They also charge extra for electricity usage. The room we got was nice enough. The only major issue was with the return of our cash deposit at checkout - They did not have the money on site and we ended up waiting over an hour to receive it.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Terreble. They charge for electric bill
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Stayed 4 nights in May 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great location, short walk to the beach and the walking street. Big grocery store and Walmart really close. *** We had a 2-bedroom and used 1 air-conditioner of the 3. Very easily we used up the daily power amount and had to pay. It was cheap but annoying *** Also, we had to come up with big cash deposit and this was not told ahead of time ***
Stayed 7 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The first room we stayed in was amazing, had clean towels and everything needed. The second room was terrible with no working toilet or shower, it took a day to fix it. The towels were also smelly, took a day to change. Once it was changed everything was great, but unfortunately there was no compensation for the 24 hours we lost due to not having a proper shower or a working toilet. (The only reason it was fixed eventually was after fighting with the reception the whole evening). The reception is very very very slow. But overall the building was great, with a pool, jaccuzi(you need a reservation, but its very easy to make and free most of the time), there was also a gym and a business room. Location is great, 5 min walk from the 5th avenue. Theres a big grocery 2 min walk, and many restaurants and food trucks near by.
Stayed 4 nights in Feb 2021

10/10 Excellent

EnaTang, SF Bay area

Traveled with family
Liked: Amenities, property conditions & facilities
1. Great location to everything in the down town of Playa del Carmen. Three~5 blocks to Walmart, Playa, the walking street (Calle Quinta Avenida, with hundreds of shops & restaurants) 2. High quality, clean and spacious condo (2b2b, >900 sf), with great security 3. Cheaper than reasonable price
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 9 nights in Mar 2020

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, perfect!
Modern, comfortable, extremely clean apartment-style hotel rooms. Very friendly staff, walk to supermarket and food. Electricity is metred so don't be wasteful and leave your A/C on all day while at the beach or you will pay. I love this setup - encourages conservation of energy. Balconies are spacious and really nice.
Stayed 2 nights in Feb 2020

10/10 Excellent

Rita, Toronto Canada

Traveled with partner
Liked: Cleanliness
Great central location! Will definitely be repeat renters!
Stayed 14 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall beautiful building but some areas were not well kept
Stayed 8 nights in Feb 2020

10/10 Excellent

Tim, Osoyoos, BC. Canada

Traveled with partner
Liked: Cleanliness, amenities
Close to 5th avenue but far enough to minimize the party noise. Excellent king size beds
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

8/10 Good

Kida

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel property is very clean. The place can use a little love. My toilet didn't work properly so I was constantly calling them to fix it. The pillows on the bed were stained from where others which was distributing. The staff is not really friendly but overall it was a descent stay
Stayed 4 nights in Dec 2019