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Andaz Mayakoba a Concep by Hyatt - All inclusive

5.0 star property

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Photo gallery for Andaz Mayakoba a Concep by Hyatt - All inclusive

Aerial view
Ocean View Studio | View from room
Lake
Private beach, white sand, free beach shuttle, sun loungers
Sundeck

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ44 min driveā€¬

Room options

View all photos for Andaz King

Premium bedding, minibar, in-room safe, desk

Andaz King

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View King

View from room

Lagoon View King

  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Double

Premium bedding, minibar, in-room safe, desk

Lagoon View Double

  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Beach Area

Premium bedding, minibar, in-room safe, desk

King Beach Area

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Beach Area

Premium bedding, minibar, in-room safe, desk

Double Beach Area

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Studio

Ocean View Studio | View from room

Ocean View Studio

  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Suite

Lagoon View Suite | Living area | Flat-screen TV

Lagoon View Suite

  • 1076 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Suite

Premium bedding, minibar, in-room safe, desk

Beach Area Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front Studio

Beach Front Studio | View from room

Beach Front Studio

  • 710 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Andaz Suite

Premium bedding, minibar, in-room safe, desk

Andaz Suite

  • 1076 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-level Suite

Bi-level Suite | Premium bedding, minibar, in-room safe, desk

Bi-level Suite

  • 1873 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front King

Beach Front King | Premium bedding, minibar, in-room safe, desk

Beach Front King

  • 538 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Suite

Ocean View Suite | View from room

Ocean View Suite

  • 1076 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Beach Front Double

Beach Front Double | Premium bedding, minibar, in-room safe, desk

Beach Front Double

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Beach Front Suite

Beach Front Suite | View from room

Beach Front Suite

  • 1076 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Andaz Double Bed

Premium bedding, minibar, in-room safe, desk

Andaz Double Bed

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Andaz Mayakoba a Concep by Hyatt - All inclusive

5-star Playa del Carmen resort walkable to El CamaleĆ³n Mayakoba Golf Course
Spend the day catching some rays at Andaz Mayakoba a Concep by Hyatt - All inclusive's private white sand beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Andaz Mayakoba a Concep by Hyatt - All inclusive offers 214 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Andaz Mayakoba a Concep by Hyatt - All inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Andaz Mayakoba a Concep by Hyatt - All inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a beach bar and a bar/lounge. Wired and wireless Internet access is complimentary. This all-inclusive resort also offers a 24-hour fitness center, a steam room, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Andaz Mayakoba a Concep by Hyatt - All inclusive is a smoke-free property.

Cocina Milagro - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Tinta del Pulpo - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Casa Amate - This fine-dining restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open select days.
Sotavento - This seafood restaurant is located on the beach. Reservations are required. Open daily.
Vegan Bar - This beachfront restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All Ć  la carte meals and snacks included
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free beach shuttle
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Sauna
  • Scuba diving
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from March 2 2025 to May 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Andaz Mayakoba All Inclusive Package Concept Hyatt
az Mayakoba Inclusive Package
Andaz Mayakoba A Concept by Hyatt
Andaz Mayakoba A Concept by Hyatt All Inclusive
Andaz Mayakoba a Concep by Hyatt - All inclusive Resort
Andaz Mayakoba a Concept By Hyatt All Inclusive Package

Andaz Mayakoba a Concep by Hyatt - All inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 128 out of 164 reviews
Rating 8 - Good. 18 out of 164 reviews
Rating 6 - Okay. 9 out of 164 reviews
Rating 4 - Poor. 6 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Blair Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having access to the bikes to explore the nature trails with. It was fun to go get drinks at other hotels in the evening too. I enjoyed eating at Sotavento and Tinta del pulpa beer the beach. I highly recommend. Had such a relaxing time. Would ask that cleaners please lock the deck door after they clean. Raccoon came in my room while I was in the shower... I realized everyone the cleaner came they would open the deck door and then close it but not lock it.
Stayed 4 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 5 nights in Nov 2024

10/10 Excellent

Hosup

Liked: Cleanliness, staff & service, property conditions & facilities
A great place for a healthy, relaxing getaway!
Stayed 6 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

10/10 Excellent

Robert H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Yuxi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and very tasty restaurants
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service was great. Andres at Casa Amate and Mario at Sotoventa helped make the dinners very special. I had meals that were among the best I have ever had in my life.
Stayed 10 nights in Dec 2024

10/10 Excellent

Rolonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property extremely peaceful and relaxing. If you are looking for comfort and calmness, this is the place. Food is second to none. There are golf carts to take you everywhere.
Stayed 4 nights in Dec 2024

6/10 Okay

Camia

Liked: Staff & service

10/10 Excellent

Mohammad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a vacation package for a hotel in Mayakoba, and while the hotel and flight were great, the transportation service provided by MTS was terrible. Upon arrival, they crammed 11 people into a van and started going from resort to resort, dropping off passengers. This process took over 3 hours on narrow, bumpy roads, leaving my wife and child completely exhausted. For the return trip, we were charged extra for direct transportation to the airport, which took only 40 minutes. Itā€™s unacceptable that we had to endure such a long and uncomfortable journey on arrival when a direct route was clearly available. This transportation service was the worst part of our trip, and I would strongly advise others to avoid using it.
Stayed 5 nights in Dec 2024

10/10 Excellent

ERICK HAYES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I would have is that the room we reserved was supposed to be a partial ocean view. We were in the beach area, but we're facing inland toward the golf course. Not sure what part of the clean the golf course is.All in all a great resort with very friendly staff and prompt service. You have the option to dine at the restaurants in the other 4 hotels at the resort. Will book an actual ocean view room
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandeesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the all inclusive package - no seaweed on the beach- super beautiful room- splurge on the beachfront rooms!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was seamless. The property and the humans brought me peace.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alaiah, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing property, very clean and beautiful place. Food options are amazing, Sotavento was simply superb, great seafood. Front desk and hospitality service were so good. Definitely I will return to Andaz Mayakoba on my next visit to Cancun.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and the staff went out of the way to make the experience incredible!
Stayed 3 nights in Nov 2024

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

SHILPA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and excellent service
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, found the food options to be a little limited but an overall good experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lucia

Stayed 3 nights in Nov 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar de descanso y buena comida
Stayed 2 nights in Nov 2024