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Room, 2 Double Beds, Beachfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (Beach Area)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Beach Area)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Amenities

All-inclusive Details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Andaz Mayakoba - a Concept by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a complimentary children's club, a health club, and a spa tub. Onsite uncovered self parking and valet parking are complimentary.

Andaz Mayakoba - a Concept by Hyatt has designated areas for smoking.

  • Organic food
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Locally-owned & organized tours & activities
  • Fitness facilities
  • Showcase for local artists
  • Locally-sourced food on site (80% or more)
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • Uncovered parking
  • Porter/bellhop
  • Secured parking
  • Vegan menu options available
  • Express check-out
  • Vegetarian menu options available
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Swimming pool
  • Food and water bowls
  • Water-efficient toilets only
  • On private beach
  • Conference space size (meters) - 6200
  • Number of meeting rooms - 5
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 214
  • No accessible shuttle
  • Internet access - wireless
  • Number of floors - 3
  • Internet access
  • Number of accessible parking spaces 2
  • Barbecue grill(s)
  • Couples/private dining
  • Registration desk height (inches) - 39
  • Registration desk height (centimeters) - 99
  • Number of bars/lounges - 1
  • Full-service spa
  • Number of beach bars - 2
  • Free beach shuttle
  • Internet access in public areas - high speed
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2016
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Health club
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Spa services on site
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Conference space size (feet) - 66736
  • Laundry facilities
  • Vegetarian breakfast available
  • Beach towels
  • 24-hour fitness facilities
  • Wedding services
  • Garden
  • Multilingual staff
  • Eco-friendly cleaning products used

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds

Room Amenities

Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Cable/satellite TV service
  • Alarm clock
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Pay movies
  • High-speed internet access
  • Room service
  • Turndown service
  • Free bottled water
  • Wireless internet access
  • Internet access (complimentary)
  • Shower only
  • Shower/tub combination
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • TV size measurement: inch
  • iPod docking station
  • Bathtub or shower
  • Minibar (stocked, some free items)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Housekeeping on request
  • Champagne service
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Braille signage
  • Closed captioned TV
  • Visual fire alarm
  • Telephone accessibility kit
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches
  • Magnifying mirror

Parking

Free self parking

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Food & Drink

Full breakfasts are available for a surcharge and are served each morning.

Cocina Milagro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Vegan Bar - This restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Nearby Activities

A private beach, a health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Golfing on site
  • Archery on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Boat tours nearby
  • Fitness classes on site

Hotel Policies

Payment types

Fees

Optional extras

  • Fee for full breakfast: approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Grey water recycling system

Humane animal treatment

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Guest education on local ecosystems and culture

Comprehensive recycling policy

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Staffed front desk

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Protective clothing is not available to guests

Food service has not been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Children stay free - maximum age 11

Social distancing measures are not in place

Contactless check-in is not available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)

No elevators

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets allowed for an extra charge of MXN 1538 per pet, per night
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Cashless payment methods are available for all transactions.

Hotel Names

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C

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