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Aventura Mexicana

4.0 star property

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December 2024
January 2025

Photo gallery for Aventura Mexicana

2 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers
2 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers
Exterior
Deluxe Room, 1 King Bed, Pool View | Pillowtop beds, in-room safe, blackout drapes, free WiFi
Breakfast served, pool views

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Ave. 10 y Calle 24, Playa Del Carmen, Quintana Roo, 77710
  • Quinta Avenida
    2 min walk
  • Quinta Alegría Shopping Mall
    2 min walk
  • Calle 12
    6 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min walk

Room options

View all photos for Jr Suite Pool/Garden View

Jr Suite Pool/Garden View | Living area | 36-inch LCD TV with satellite channels, TV

Jr Suite Pool/Garden View

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Street View

Deluxe Double Street View | Pillowtop beds, in-room safe, blackout drapes, free WiFi

Deluxe Double Street View

  • 250 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | Pillowtop beds, in-room safe, blackout drapes, free WiFi

Deluxe Room, 1 King Bed, Pool View

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Delux Double Pool/Garden View

Delux Double Pool/Garden View | Pillowtop beds, in-room safe, blackout drapes, free WiFi

Delux Double Pool/Garden View

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aventura Mexicana

4-star hotel in Downtown Playa del Carmen
Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Mediterranean hotel include complimentary wireless Internet access, concierge services, and a picnic area.. Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Planning an event in Playa del Carmen? This hotel features 1000 square feet (93 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite..#Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: MXN 2682 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 8:00 AM to 11:00 PM. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, and American Express; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property offers an aduls only area and a family area. . Special instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 11:00 AM.
Aventura Mexicana features 2 outdoor swimming pools and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1001 square feet (93 square meters) include conference space. This Mediterranean hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Aventura Mexicana has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 7:30 AM and 11:00 AM.
Freaky Tiki Bar & Grill - Overlooking the pool and garden, this restaurant serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free on-the-go breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Freaky Tiki Bar & Grill

Things to do

  • 2 outdoor pools
  • Children's pool
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,001 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 36-inch LCD TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2682 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers an aduls only area and a family area.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool

Property is also known as

Aventura Mexicana
Aventura Mexicana Hotel
Aventura Mexicana Hotel Playa del Carmen
Aventura Mexicana Playa del Carmen
Aventura Mexicana Riviera Maya/Playa Del Carmen, Mexico
Aventura Mexicana Hotel
Hotel Aventura Mexicana
Aventura Mexicana Playa Del Carmen
Aventura Mexicana Hotel Playa Del Carmen

Aventura Mexicana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Christine

Stayed 5 nights in Feb 2023

10/10 Excellent

Ioana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 5 days. Since our arrival their yard stole my heart. It is beautiful, like an oasis, quiet and a good place to relax since they have 2 pools on the property. The room was a bit odd to me since the bathroom didn't have a door so it was like an open space, but overall i liked it and i was very impressed by the cleanliness of it and also the towel folding that the housekeeping does. The hotel is very close to 5th ave where you can find a lot of places to eat and also to the beach, only a few minutes away. We did the mistake of renting a car wich i wouldn't really recommend since there are a lot of oxxo and 7 eleven around and just a few parking spots in front of the hotel (we ve been told that if those spots are occupied we have to park on the street where you have to pay wich i assume its the case during season). The staff was very nice and helpful and we had no issues with hot water, wich i read it was a problem with in other hotels. We will definitely stay there again and i highly recommend this place!
Stayed 5 nights in Apr 2023

6/10 Okay

Dianilda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pasamos 10 noches en este hotel, no nos encanto pero tampoco nos desencanto. Desafortunadamente La habitacion que nos dieron no tenia nevera, cosa que no lo esperábamos, tampoco tenia plancha, por suerte un amable empleado nos presto una plancha. en las tardes esta un muchacho muy amable y servicial en el lobby. La piscina no la vi muy limpia y desafortunadamente tampoco vi que la limpiaran. En conclusión no esta mal el hotel para el precio que se paga.

10/10 Excellent

Aleksejs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for 8 nights, our first time traveling to Mexico together. The hotel is beautifully designed with an open layout that has it feel almost like a mini all inclusive resort. Having both a Family and Adult designated pool allowed us to enjoy the water every single day without any noise complaints or overcrowding. The staff was extremely pleasant and super helpful every step of the way. In fact, shortly after arriving and being shown to our room, we noticed the AC unit was no longer working and the temperature of our room began to climb rapidly. When a short inspection yielded no solution, the staff at Aventura happily moved us and our belongings to a new room with an even better view of the pool / outdoor dining area, promptly and free of charge. Turndown/cleaning services were optional each day, while fresh towels for the pool/tanning were easily accessible at the front desk, anytime we needed them! We absolutely loved starting each day with the free continental breakfast, which included delicious orange juice, fresh coffee, two slices of toast with your choice of jam or margarine, as well as a variety plate of super fresh fruit. With how hot and humid Playa Del Carmen gets, this light and healthy breakfast option was perfect to begin the day with. Only complaint was the nightlife noise of 5th Ave (Senior Frogs namely) and the early AM noise of Evolve Fitness across the street. Bring earplugs and you'll be just fine! 10/10 would come back!
Stayed 8 nights in Apr 2023

4/10 Poor

ALI REZA

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
many issues: 1- Breakfast is a JOKE. No egg..No sausage...just fruit and choice of juice or coffee 2 toast breads and small Butter/Jam. 2- old fashion rooms with a very old & rustic safe-box...there was no kind of electronic/modern safe-box. so in case we lost the key we signed a paper to pay for it:) I think my grandpa did same thing when he was on trips in 70s. 3- Hotel claimed breakfast provided by a restaurant next to them...however we booked this hotel since it is saying "Breakfast "included : so the rating should be also for the hotel. 4- very low light room. 5- Internet was very bad and slow. However 6- have a good access to 5th avenue Soriana supermarket. 7- room was spacious.
Stayed 4 nights in Apr 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Gracias por todo. Todo el/la personal del hotel es súper amable y dispuesto a ayudar con todo.
Stayed 4 nights in Apr 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to everything but far enough away so as to feel secluded.
Stayed 5 nights in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freaky Ticky was the best
Stayed 7 nights in Mar 2023

10/10 Excellent

Zurama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very close to Quinta avenida. Friendly staff. Convenient location. Felt comfortable to stay at this place. I would stay again in the future
Stayed 4 nights in Mar 2023

8/10 Good

Kharee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a niche spot with beautiful greenery, but it is awkwardly placed in the city so you can hear live performances at night if you’re by the street. The free breakfast is very nice and fresh (fruit, toast, and juice, coffee, or tea). They give you a free beach towel as well. There is no iron or anything so bring a steamer. The water in the shower and sink gets hot too and I’ve heard not all properties get hot water. Staff is incredibly nice, especially if you make an effort to speak Spanish :)
Stayed 5 nights in Mar 2023

8/10 Good

Lydia Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The courtyard at Aventura Mexican is an oasis amidst a busy and often boisterous area. After walking and beach hopping all day, it was heavenly to return to the hotel for a swim in a lush and calming environment. Abraham and Pedro are wonderful servers at the bar, Rosy was always pleasant as our room cleaner; and the front desk staff were also pleasant and helpful. The only unfavourable moments were on the last two mornings of our stay being woken up and disturbed throughout the day by two perpetually drunk and loud guests- a couple. There was no need for them to be wasted at 7:45 am outside on the lounge chairs, walking up guests. I hope someone addressed this if it persisted. Food at the Freaky Tiki was excellent, but the coffee could use improvement, however the cocktails were on point! We loved this place and would recommend it to others. The wifi worked well and it was a nice surprise to have Netflix and Amazon on the room tv. Extra towel bars to dry towels and clothes in the bathroom would be helpful. Bed is also very comfortable. Thank you for creating such a beautiful place! Hasta Pronto!
Stayed 6 nights in Mar 2023

10/10 Excellent

Adeel

Stayed 4 nights in Mar 2023

10/10 Excellent

sandra, Underhill Center

Traveled with family and small children
Liked: Cleanliness, staff & service
We requested 2 cribs but when we arrived they had none left. Otherwise lovely stay!
Stayed 1 night in Mar 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with very friendly, helpful staff. Hotel was very clean and central to everything. Would definitely stay there again.
Stayed 10 nights in Mar 2023

8/10 Good

Neda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.Lots of rezstaurants, cute shops and the beach was great.
Stayed 1 night in Mar 2023

10/10 Excellent

Mohja, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here, the garden was gorgeous and room was very nice. Close to the beach, the breakfast was bare bones but I didnt mind as I can eat at other nearby places. I cant wait to return and stay here as the price is reasonable and slept very comfortably.

8/10 Good

Amy Almeida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis in the heart of Playa. Considering how busy the area is, the property is quiet and peaceful. While the facility is older, it is very well kept and very clean. The staff is friendly, and the attached restaurant is a great spot for food at the end of a long day. The shower was hot, with great water pressure. So nice after a long day of walking.
Stayed 4 nights in Feb 2023

10/10 Excellent

lauren, norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean and well maintained. Simple continental breakfast was included. The staff was very friendly and helpful. Traveled with my 12 and 17 year old. They both loved it. The only downside was the hot tub heater wasn’t working while we were there. The pools were clean and the kids enjoyed them. Steps from restaurants and minutes from the well maintained beach. Would definitely stay again!!
Stayed 4 nights in Feb 2023

10/10 Excellent

Francisco Martinez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff extremely friendly, will come back no doubt highly recomended !!
Stayed 9 nights in Feb 2023

10/10 Excellent

Carri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2023

8/10 Good

Elisha Blue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Aventura Mexicana. There is continental breakfast and fun restaurant Freaky Tiki inside the hotel. Its a half block walk to Quinta Avenida and close to tons of restaurants and cafes, beach, shopping, grocery stores and more! Once you get a lay of the land it is easy to navigate. Staff was friendly and helpful. Internet worked great. A few pools to choose from inside the hotel. You get live music from restaurant almost evernight, but ends early which is nice of you want to rest. We also really like that you can barely hear the load music from all the other bars and dance clubs in the area. Only thing is we wish we had a microwave and coffee maker in our room for late night snacks.
Stayed 7 nights in Jan 2023

10/10 Excellent

Deborah

Stayed 6 nights in Jan 2023

8/10 Good

Adele, Etobicoke

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had lush greens and was very traditional looking. The restaurant on site had good food and service.
Stayed 2 nights in Jan 2023