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Banyan Tree Mayakoba

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banyan Tree Mayakoba

Lagoon & Sunset Rooftop Pool Villa | View from room
Reception
Exterior
Oceanfront Balcony Pool Suite | Premium bedding, down comforters, minibar, in-room safe
Exterior

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    5 min drive
  • Playa Xcalacoco
    8 min drive
  • Gran Coyote Golf
    9 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

View all photos for Harmony Three-Bedroom Beachfront Pool

Harmony Three-Bedroom Beachfront Pool | Beach/ocean view

Harmony Three-Bedroom Beachfront Pool

  • 5511 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Three-Bedroom Family Villa

Three-Bedroom Family Villa | View from room

Three-Bedroom Family Villa

  • 2739.9 sq ft
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Serenity Two Bedroom Pool Villa

View from room

Serenity Two Bedroom Pool Villa

  • 5515.4 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Harmony Two-Bedroom Lagoon Pool Villa

Harmony Two-Bedroom Lagoon Pool Villa | Premium bedding, down comforters, minibar, in-room safe

Harmony Two-Bedroom Lagoon Pool Villa

  • 5511 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Three-Bedroom Family Residence

Three-Bedroom Family Residence | Premium bedding, down comforters, minibar, in-room safe

Three-Bedroom Family Residence

  • 2756 sq ft
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Beachfront Terrace Pool Suite

Beachfront Terrace Pool Suite | Premium bedding, down comforters, minibar, in-room safe

Beachfront Terrace Pool Suite

  • 2476 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Beachfront Lanai Pool Suite -King

Beachfront Lanai Pool Suite -King | Premium bedding, down comforters, minibar, in-room safe

Beachfront Lanai Pool Suite -King

  • 3166.9 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Pool Villa

Serenity Pool Villa | Premium bedding, down comforters, minibar, in-room safe

Serenity Pool Villa

  • 3466 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Veranda Pool Suite - Queen

Oceanfront Veranda Pool Suite - Queen | Premium bedding, down comforters, minibar, in-room safe

Oceanfront Veranda Pool Suite - Queen

  • 1744 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Veranda Pool Suite - King

Oceanfront Veranda Pool Suite - King | Premium bedding, down comforters, minibar, in-room safe

Oceanfront Veranda Pool Suite - King

  • 1744 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon & Sunset Rooftop Pool Villa

Lagoon & Sunset Rooftop Pool Villa | View from room

Lagoon & Sunset Rooftop Pool Villa

  • 2385 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Lanai Pool Suite -Queen

View from room

Beachfront Lanai Pool Suite -Queen

  • 3166.9 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Balcony Pool Suite

Oceanfront Balcony Pool Suite | Premium bedding, down comforters, minibar, in-room safe

Oceanfront Balcony Pool Suite

  • 1679 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Wellbeing Sanctuary Pool Villa - King

Wellbeing Sanctuary Pool Villa - King | Premium bedding, down comforters, minibar, in-room safe

Wellbeing Sanctuary Pool Villa - King

  • 3466 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Pool Villa

Bliss Pool Villa | Premium bedding, down comforters, minibar, in-room safe

Bliss Pool Villa

  • 3153 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Banyan Tree Mayakoba

5-star Playa del Carmen hotel close to El Camaleón Mayakoba Golf Course
Spend the day at Banyan Tree Mayakoba's private white sand beach, relax by one of the 2 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking and secured valet parking are complimentary.

Banyan Tree Mayakoba is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Tomahawk Open Fire Latin - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle up to 60 km
  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 56.80 for adults and USD 28.40 for children
  • 3 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cello
  • Oriente
  • Saffron
  • Sands Beach Club
  • Tomahawk Open Fire Latin

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Steam room
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,310 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 56.8 for adults and USD 28.4 for children
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Banyan Tree Mayakoba Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 887 out of 1024 reviews" "
Rating 8 - Good. 100 out of 1024 reviews" "
Rating 6 - Okay. 21 out of 1024 reviews" "
Rating 4 - Poor. 7 out of 1024 reviews" "
Rating 2 - Terrible. 9 out of 1024 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property , beautiful surroundings and attentive staff. This resort feels very quiet and remote - perfect for a relaxing vacation. Food is absolutely amazing - .especially Saffron. Highly recommend
Stayed 5 nights in Aug 2024

10/10 Excellent

MIGUEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are so close to nature it’s awesome!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Hiromi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to be!
Stayed 5 nights in Jul 2024

10/10 Excellent

marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2024

10/10 Excellent

Rachel, West Hartford

Stayed 1 night in Jul 2024

10/10 Excellent

Benny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to come again!
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get there and be well. The spa I think could be more affordable but I didn’t miss it when I could just hang out with friends in our space.
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous private villas with spacious patio and pool, opportunities for private dinners on a boat down the river or on the beach or in your villa by your pool, group party dinners that you meet new people with live music, excellent service always one step before you at your room, restaurants, beach, spa, gym, anywhere you turn the staff has prepared anything you need discreetly and perfectly! Our second time there, already planning our next!
Stayed 7 nights in Jun 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the oceanfront villa. The area and rooms were stunning. Roger at the water sports area was amazing. Enjoyed using the paddle boards and kayaks.
Stayed 3 nights in Jun 2024

8/10 Good

Felica, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing. On our last night there was a knock on our inside villa door and we saw a flashlight shine under the door. The front desk said that they would check the cameras, but I would have felt better if security would have checked on us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of value for the money. Concept and entire Mayakoba property is fairy tale like gorgeous.
Stayed 4 nights in Jun 2024

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Jun 2024

10/10 Excellent

Olaitan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Marico, Houston

Liked: Cleanliness, staff & service
Overall okay
Stayed 4 nights in May 2024

10/10 Excellent

Sergenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will be back. This is a perfect place for either couples who want intimate and quiet, or kids!
Stayed 3 nights in May 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Neelu

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanna

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.
Stayed 5 nights in Apr 2024

2/10 Terrible

Jenne

Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena habitación y excelente servicio
Stayed 4 nights in Apr 2024

8/10 Good

Kari

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.
Stayed 3 nights in Feb 2024

8/10 Good

Kari

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.
Stayed 1 night in Feb 2024

8/10 Good

Marichelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and just beautiful😍
Stayed 3 nights in Apr 2024