Banyan Tree Mayakoba

5.0 star property
VIP Access

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Photo gallery for Banyan Tree Mayakoba

Lagoon & Sunset Rooftop Pool Villa | View from room
1 bedroom, premium bedding, down comforters, minibar
Beachfront Terrace Pool Suite | View from room
Deluxe Pool Villa with Living Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Deluxe Pool Villa with Living Room | Aqua center | 2 outdoor pools, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking included
$852
includes taxes & fees
Sep 16 - Sep 17

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪10 min walk‬
  • Tres Rios Ecopark
    ‪10 min drive‬
  • Quinta Avenida
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

Harmony Three-Bedroom Beachfront Pool

  • 5511 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

Three-Bedroom Family Villa

10.0 out of 10
Exceptional
(1 review)
  • 2740 sq ft
  • 3 bedrooms
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Serenity Two Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 5515 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Harmony Two-Bedroom Lagoon Pool Villa

  • 5511 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Three-Bedroom Family Residence

  • 2756 sq ft
  • 3 bedrooms
  • Golf view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Beachfront Lanai Pool Suite -King

10.0 out of 10
Exceptional
(2 reviews)
  • 3167 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Oceanfront Veranda Pool Suite - Queen

  • 1744 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Oceanfront Veranda Pool Suite - King

10.0 out of 10
Exceptional
(3 reviews)
  • 1744 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

Lagoon & Sunset Rooftop Pool Villa

  • 2385 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Oceanfront Balcony Pool Suite

  • 1679 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

Wellbeing Sanctuary Pool Villa - King

10.0 out of 10
Exceptional
(1 review)
  • 3466 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Beachfront Terrace Pool Suite

  • 2476 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

Serenity Pool Villa

9.0 out of 10
Wonderful
(4 reviews)
  • 3466 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Pool Villa

  • 3153 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Beachfront Lanai Pool Suite -Queen

  • 3167 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Pool Villa with Living Room

  • 3466 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Bliss Pool Villa

9.8 out of 10
Exceptional
(7 reviews)
  • 3153 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

1-Bedroom Villa Deluxe with Lake View

  • 2389 sq ft
  • Sleeps 2

1-Bedroom Villa Deluxe with Lake View

  • 3153 sq ft
  • Sleeps 3

1-Bedroom Villa Deluxe with Lake View

  • 3465 sq ft
  • Sleeps 3

2-Bedroom Villa Deluxe with Lake View

  • 5511 sq ft
  • Sleeps 4

Double Suite Deluxe with Beach View

  • 2475 sq ft
  • Sleeps 3

3-Bedroom Villa Deluxe with Golf Course View

  • 2755 sq ft
  • Sleeps 6

1-Bedroom Villa Deluxe with Lake View

  • 3465 sq ft
  • Sleeps 3

1-Bedroom Villa Deluxe with Lake View

  • 3465 sq ft
  • Sleeps 3

2-Bedroom Villa Deluxe with Lake View

  • 5511 sq ft
  • Sleeps 4

Similar properties

About this property

Banyan Tree Mayakoba

5-star Playa del Carmen hotel close to El Camaleón Mayakoba Golf Course
Spend the day at Banyan Tree Mayakoba's private white sand beach, relax by one of the 2 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
Banyan Tree Mayakoba offers 161 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Banyan Tree Mayakoba Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at Banyan Tree Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking and secured valet parking are complimentary.

Banyan Tree Mayakoba is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Tomahawk Open Fire Latin - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle up to 60 km
  • Free self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 56.80 for adults and USD 28.40 for children
  • 3 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cello
  • Oriente
  • Saffron
  • Sands Beach Club
  • Tomahawk Open Fire Latin

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 24-hour gym
  • 4 outdoor tennis courts
  • Archery
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Playground
  • Pro golf shop
  • Sailing
  • Sauna
  • Steam room
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,310 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 134 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 56.8 for adults and USD 28.4 for children
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 134 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Hotel Playa del Carmen

Reviews

Banyan Tree Mayakoba Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 857 out of 1001 reviews
Rating 8 - Good. 100 out of 1001 reviews
Rating 6 - Okay. 25 out of 1001 reviews
Rating 4 - Poor. 8 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

Reviews

10/10 Excellent

Yan

Liked: Amenities, property conditions & facilities
Very warm and professional staff. Recommend.
Stayed 6 nights in Jun 2025

8/10 Good

Maria Victoria

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality. Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters. The service of the people of the front desk was very good, and overall all workers were kind and very helpful. Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing. If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.
Stayed 6 nights in May 2025

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.
Stayed 5 nights in May 2025

10/10 Excellent

Manpreet Kaur

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning resort We went for our 25th wedding anniversary and had an amazing time Would definitely recommend!
Stayed 4 nights in May 2025

10/10 Excellent

Tamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful property I’ve ever stayed at. The villas were beautiful with a private pool, cabanas, & outdoor bath. We loved having our bikes right outside our villa to bike to the beach. The food and service was incredible.
Stayed 4 nights in May 2025

10/10 Excellent

DOUG

Liked: Cleanliness, amenities, property conditions & facilities
Incredible place. Must go again soon!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

david

Stayed 3 nights in May 2025

10/10 Excellent

Rachael

Stayed 3 nights in May 2025

10/10 Excellent

Gabriel

Stayed 4 nights in May 2025

10/10 Excellent

Saurabh, Oakvlle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel, Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, vip
Stayed 5 nights in Mar 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with excellent customer service. We had a fantastic stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tomoyo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is the best resort we have ever visited. The only downside was that the communication between the contact person or concierge and the restaurant was not good enough. We had to confirm 5 times regarding one easy thing, and the restaurant still did not receive what we ordered. However, we would still want to come back soon.
Stayed 4 nights in Mar 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Christy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunning. Some difficulties with service but overall an amazing trip.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jamie

Stayed 7 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place used to be absolutely great but is going downhill hot tubs not working, tiles off of pool and hot tub, pool, dirty, not what I expect for 2500 a night
Stayed 3 nights in Feb 2025

8/10 Good

Ted

Traveled with partner
Liked: Staff & service
Deferred maintenance. Pool lights wiring very visible in the pool. Villas seemed dated and deferred maintenance. Bike paths were narrow and dangerous to share with speeding golf carts with staff members. And unknown hidden tax per person per room for eco tax.
Stayed 5 nights in Feb 2025

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
overall ok experience. not worth the cost at all.
Stayed 5 nights in Feb 2025

8/10 Good

Tanya

Stayed 7 nights in Feb 2025

10/10 Excellent

Stephen, Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible personalized Service . Great Food. Wines were a little overrated. Espectacular Pool beach. Nice Ocean Front Room. Bottles of water should be change for another cap system. The rest was great
Stayed 3 nights in Feb 2025