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Be Playa Hotel Boutique & Rooftop Bar

4.0 star property

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Photo gallery for Be Playa Hotel Boutique & Rooftop Bar

Master Suite | Jetted tub
Lobby sitting area
Master Suite | In-room safe, desk, blackout drapes, iron/ironing board
Interior
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite

Standard Suite | In-room safe, desk, blackout drapes, iron/ironing board

Standard Suite

  • 377 sq ft
  • Sleeps 3

View all photos for Master Suite

Master Suite | In-room safe, desk, blackout drapes, iron/ironing board

Master Suite

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is $44 total
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About this property

Be Playa Hotel Boutique & Rooftop Bar

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and concierge services are onsite.
Be Playa Hotel Boutique & Rooftop Bar offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. 32-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This boutique hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Be Playa Hotel Boutique & Rooftop Bar is a smoke-free property.

Sushi Club - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sushi Club

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

There is no hot water on site
No pets and no service animals are allowed at this property

Property is also known as

Be Hotel Playa
Be Playa
Be Playa Hotel
Hotel Be Playa
Be Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Be Playa Hotel Playa del Carmen
Be Playa Playa del Carmen

Be Playa Hotel Boutique & Rooftop Bar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 805 reviews
Rating 8 - Good. 204 out of 805 reviews
Rating 6 - Okay. 82 out of 805 reviews
Rating 4 - Poor. 33 out of 805 reviews
Rating 2 - Terrible. 40 out of 805 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really like the hotel, it's a bit in need of repair and refresh especially the roof top pool area. But it wouldn't prevent me from staying there again. Personal is lovely its located in a good area. Loved it
Stayed 4 nights in Jan 2025

4/10 Poor

Jose

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The place needs to be updated for sure. It’s nice because it’s right around the corner from the strip and walking distance of all the restaurants. We got our room upgraded when we got there but it wasn’t great. As soon as we walked in the room the smell of sewage pipes hits you. The curtains were torn lots of holes. The rain shower head most def needs to be changed. The water spits out everywhere but straight down. The tube in the room did not hold the water so a useless “hot tube” in the room. The bartender Danny was great super friendly very talkative! The whats up app is useless they take forever to answer to a message. This was my second time staying here and I def wouldn’t stay here again.
Stayed 2 nights in Feb 2025

8/10 Good

Gonzalo

Stayed 4 nights in Jan 2025

4/10 Poor

iris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Let me preface by saying despite all the things that went wrong with the room, the staff at the front desk like Ros and the others were great and friendly and tried to do everything they could to help. The upper management however was lacking. I've never taken the time to write a review on a place but this was a sitcom level debacle - So here's what happened - I entered the beautiful room only to find a condom wrapper (yep, you read that right) on the floor by the bed, they did not have an equivalent room to stay in that night so I was offered a free Americano or Continental breakfast during my stay which I only used once because it was supposed to start at 8 am but in reality the kitchen only opened at 9:30 then there was no hot water in the room so I waited for that to be fixed, then there was no water pressure to fill the jacuzzi tub that is the highlight of the room so I waited for a maintenance guy to fix that and he told me apparently my room was literally the ONLY one with this issue, but at this point the hotel was full so I could not be moved rooms until the 3rd night THEN the safe died with my stuff inside so I waited for someone to open and replace the safe... finally I moved to an equivalent room on the third night (was only there for four nights). When asked for refund I was refused by management saying "we moved you rooms, you got breakfast". Not a great policy considering this was not just one thing. At least the staff were great.
Stayed 4 nights in Jan 2025

2/10 Terrible

Oni

Stayed 4 nights in Jan 2025

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Beds were good. Clean. However, no hot water again. Water from the shower drains from wall into the bathroom.
Stayed 1 night in Jan 2025

6/10 Okay

Darren

Liked: Cleanliness, staff & service, amenities
Needs bathroom lights and a better shower head. Only warm water. Rooftop bar was beating until 4am.
Stayed 1 night in Jan 2025

6/10 Okay

RACHELLE

Traveled with group
Liked: Cleanliness, staff & service
The staff was very kind and helpful. The hot water situation could be better. I had a six day stay: two days the water was cold, two days it was luke warm, and the last two days it was much better, but not hot. The lights were off in the first floor hallway. Even though I reported it on the first night, they were never fixed. I also asked and was granted a room change due to a mold smell in my room.
Stayed 6 nights in Jan 2025

2/10 Terrible

Sandra

Stayed 7 nights in Jan 2025

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2025

6/10 Okay

Chris

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I was very disapointed. I checked in, looked at the poor condition of the property and the dirty room , including the beds and knew I couldn't stay there. I most certainly couldn't have my girlfriend there. So I just took a shower - ha, no towels , and left and found another hotel. And, thet charged me an extra @ 35 dollars for absolutely nothing since I didn't even stay.
Stayed 1 night in Jan 2025

10/10 Excellent

patrik

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem at the hotel was that even though I paid extra for an upgraded room with a jacuzzi, I couldn't use it because there was no hot water. Otherwise, I was satisfied, and the Be Playa hotel has been close to my heart for many years.
Stayed 10 nights in Jan 2025

10/10 Excellent

Andrea

Stayed 1 night in Dec 2024

2/10 Terrible

William

Stayed 2 nights in Dec 2024

4/10 Poor

Shaina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel for the jacuzzi tub and location. Location is ideal however we were there for 4 nights and had no hot water. Our room was nice and clean but the rooftop area around the pool was dirty and rundown. Absolutely a joke that this is advertised as a 4 star property.
Stayed 4 nights in Dec 2024

6/10 Okay

Kristina

Liked: Staff & service
Disliked: Property conditions & facilities

Read reviews elsewhere first

Impressive photos, mediocre experience. I recommend looking at the reviews on other sites before staying here. The reviews on Hotels do not adequately represent the current property conditions and noise level. We were unable to sleep for our entire stay due to noise, either from the rooftop bar shaking the walls, or the surrounding hotel bars. The glass walls are beautiful, but do nothing to block noise. Everything is pretty rundown, moth eaten. No mattress cover and bottom sheet didn't cover.
Stayed 5 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator doesn't work.
Stayed 1 night in Dec 2024

4/10 Poor

Regina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Dirty. Toilet kept clogging. Shower didn’t work correctly. Elevator wasn’t working. Definitely not a 4 star hotel
Stayed 5 nights in Nov 2024

4/10 Poor

Mandy

Disliked: Staff & service, property conditions & facilities
Old and a bit dingy. Funny smell in the room. Got a good price because the elevator was down but would not be ok paying more.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Premium room and services for a fraction of the cost. The rooms were spacious and very clean. The staff very friendly. Elevator wasn’t working and no parking, but for the location, the price, the decor and everything else, it was still a 10/10 for me
Stayed 3 nights in Dec 2024

6/10 Okay

Chad

Disliked: Property conditions & facilities

Disappointed

I have stayed here before over past 3 years 3 or 4 times .The maintenance and updates have suffered .First the elevator wasnt working ,and no one to help ,if i didnt expect an elevator,that is ok but had to carry 5 bags up the stairs ,thankfully only 1 flight for me .The silicone around shower floor was old and cracked and water leaked all over floor ,the toilet quit flushing within 30 minutes .The overall condition of the room needed attention .Bed was acceptable although also could use a new mattress soon .Rooftop bar had no food because of elevator (understandable).Service was good for what they have to work with .location is good .Probably wont stay there again .
Stayed 1 night in Nov 2024

8/10 Good

PATRICK JR

Liked: Cleanliness, amenities
I had a great stay, Other than the elevators not working, it was great. The pool was clean. The Jacuzzi was great, And it’s close to 5 street
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricio

Traveled with partner
Liked: Amenities
Too bad they don’t have parking available.
Stayed 1 night in Oct 2024

2/10 Terrible

Mohamed

Stayed 1 night in Sep 2024

6/10 Okay

Vieille

Liked: Cleanliness
The rooftop bar was never opened during my stay. The administration kept telling me the bartender should be there but it wasn’t.
Stayed 2 nights in Aug 2024