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Be Playa Hotel Boutique & Rooftop Bar

4.0 star property

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Photo gallery for Be Playa Hotel Boutique & Rooftop Bar

Master Suite | Jetted tub
Outdoor pool, pool umbrellas, sun loungers
Master Suite | In-room safe, desk, blackout drapes, iron/ironing board
Interior
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite

Standard Suite | In-room safe, desk, blackout drapes, iron/ironing board

Standard Suite

  • 377 sq ft
  • Sleeps 3

View all photos for Master Suite

Master Suite | In-room safe, desk, blackout drapes, iron/ironing board

Master Suite

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (467)
The price is $91
per night
$113 total
includes taxes & fees
May 8 - May 9
Aloft Playa Del Carmen

About this property

Be Playa Hotel Boutique & Rooftop Bar

4-star hotel in Downtown Playa del Carmen
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and concierge services are onsite.
Be Playa Hotel Boutique & Rooftop Bar offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. 32-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This boutique hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided.

Be Playa Hotel Boutique & Rooftop Bar is a smoke-free property.

Sushi Club - This restaurant specializes in Asian cuisine and serves lunch and dinner.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours on request

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sushi Club

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

There is no hot water on site
No pets and no service animals are allowed at this property

Property is also known as

Be Hotel Playa
Be Playa
Be Playa Hotel
Hotel Be Playa
Be Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Be Playa Hotel Playa del Carmen
Be Playa Playa del Carmen

Be Playa Hotel Boutique & Rooftop Bar Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 803 reviews
Rating 8 - Good. 203 out of 803 reviews
Rating 6 - Okay. 81 out of 803 reviews
Rating 4 - Poor. 33 out of 803 reviews
Rating 2 - Terrible. 40 out of 803 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Stayed 7 nights in Jan 2025

10/10 Excellent

Alvidri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2025

6/10 Okay

Chris

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I was very disapointed. I checked in, looked at the poor condition of the property and the dirty room , including the beds and knew I couldn't stay there. I most certainly couldn't have my girlfriend there. So I just took a shower - ha, no towels , and left and found another hotel. And, thet charged me an extra @ 35 dollars for absolutely nothing since I didn't even stay.
Stayed 1 night in Jan 2025

10/10 Excellent

patrik

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem at the hotel was that even though I paid extra for an upgraded room with a jacuzzi, I couldn't use it because there was no hot water. Otherwise, I was satisfied, and the Be Playa hotel has been close to my heart for many years.
Stayed 10 nights in Jan 2025

10/10 Excellent

Andrea

Stayed 1 night in Dec 2024

2/10 Terrible

William

Stayed 2 nights in Dec 2024

4/10 Poor

Shaina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this hotel for the jacuzzi tub and location. Location is ideal however we were there for 4 nights and had no hot water. Our room was nice and clean but the rooftop area around the pool was dirty and rundown. Absolutely a joke that this is advertised as a 4 star property.
Stayed 4 nights in Dec 2024

6/10 Okay

Kristina

Liked: Staff & service
Disliked: Property conditions & facilities

Read reviews elsewhere first

Impressive photos, mediocre experience. I recommend looking at the reviews on other sites before staying here. The reviews on Hotels do not adequately represent the current property conditions and noise level. We were unable to sleep for our entire stay due to noise, either from the rooftop bar shaking the walls, or the surrounding hotel bars. The glass walls are beautiful, but do nothing to block noise. Everything is pretty rundown, moth eaten. No mattress cover and bottom sheet didn't cover.
Stayed 5 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator doesn't work.
Stayed 1 night in Dec 2024

4/10 Poor

Regina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Dirty. Toilet kept clogging. Shower didn’t work correctly. Elevator wasn’t working. Definitely not a 4 star hotel
Stayed 5 nights in Nov 2024

4/10 Poor

Mandy

Disliked: Staff & service, property conditions & facilities
Old and a bit dingy. Funny smell in the room. Got a good price because the elevator was down but would not be ok paying more.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Premium room and services for a fraction of the cost. The rooms were spacious and very clean. The staff very friendly. Elevator wasn’t working and no parking, but for the location, the price, the decor and everything else, it was still a 10/10 for me
Stayed 3 nights in Dec 2024

6/10 Okay

Chad

Disliked: Property conditions & facilities

Disappointed

I have stayed here before over past 3 years 3 or 4 times .The maintenance and updates have suffered .First the elevator wasnt working ,and no one to help ,if i didnt expect an elevator,that is ok but had to carry 5 bags up the stairs ,thankfully only 1 flight for me .The silicone around shower floor was old and cracked and water leaked all over floor ,the toilet quit flushing within 30 minutes .The overall condition of the room needed attention .Bed was acceptable although also could use a new mattress soon .Rooftop bar had no food because of elevator (understandable).Service was good for what they have to work with .location is good .Probably wont stay there again .
Stayed 1 night in Nov 2024

8/10 Good

PATRICK JR

Liked: Cleanliness, amenities
I had a great stay, Other than the elevators not working, it was great. The pool was clean. The Jacuzzi was great, And it’s close to 5 street
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricio

Traveled with partner
Liked: Amenities
Too bad they don’t have parking available.
Stayed 1 night in Oct 2024

2/10 Terrible

Mohamed

Stayed 1 night in Sep 2024

6/10 Okay

Vieille

Liked: Cleanliness
The rooftop bar was never opened during my stay. The administration kept telling me the bartender should be there but it wasn’t.
Stayed 2 nights in Aug 2024

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Significant maintenance issues

AC was broken. Tub was broken. Very very noisy well into the night. Couldn't open patio door because if noise which made the broken AC even worse. Comfortable bed and nice shower. Otherwise wouldn't return.
Stayed 1 night in Jul 2024

2/10 Terrible

Lilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was old, small tv, found roaches, noise from music on roof and no second lock on doors.
Stayed 2 nights in Jul 2024

4/10 Poor

Sebastian

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at, everything walkable from the hotel. We have stayed here a few times. The breakfast is exceptional.
Stayed 3 nights in Jun 2024

6/10 Okay

Armando

Traveled with group
Liked: Amenities
Disliked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

Rudeina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am even surprised that Expedia keeps this hotel on its list, let alone advertising this hotel as a four-star hotel. This is completely false advertising. The hotel is terrible in both cleanliness and condition. It is dirty, with cobwebs (that were not new) and cockroaches. I booked it in a rush, trusting that it was a four star hotel. If there was any rating less than edible, I would have chosen it. I called Expedia immediately after one night, and they reimbursed me for all expenses once I showed them pictures of
Stayed 5 nights in May 2024

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 7 nights in Jan 2024

8/10 Good

Alistair

Traveled with partner
Liked: Staff & service, property conditions & facilities
Was a decent hotel with some issues. We checked in on a Saturday, third floor room and the elevator was out of service. Was told it was fixed only for us to then get stuck in the elevator. We checked out Monday and the elevator was still out of order. Not fun lugging your luggage up and down 3 floors. The rooftop pool looked like it had not been cleaned recently. Oily haze and hair floating around made it unappealing. Went only once as it was not great.
Stayed 2 nights in Mar 2024