*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
This property will be closed from April 7 2023 to August 2 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
Property Features
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Maroma, A Belmond Hotel, Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
A complimentary breakfast is offered each morning. Dining is available at one of the aparthotel's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the aparthotel's bars, which include 2 bars/lounges and a beach bar. A computer station is located on site and wireless Internet access is complimentary. This luxury aparthotel also offers a 24-hour fitness center, a steam room, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in December 2022.
Maroma, A Belmond Hotel, Riviera Maya has designated areas for smoking.
- Walkway to water
- Express check-in
- Daily
- Number of outdoor pools - 3
- Fitness facilities
- 24-hour front desk
- Uncovered parking
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Uncovered parking
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Games
- Limo or town car service available
- Computer station
- Swimming pool
- Food and water bowls
- On private beach
- Conference space size (meters) - 35
- Number of meeting rooms - 2
- Terrace
- Luggage storage
- Hair salon
- Free cooked-to-order breakfast
- Free full breakfast
- Concierge services
- Gift shops or newsstand
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Airport transportation
- Parking (limited spaces)
- Total number of rooms - 72
- Internet access - wireless
- Number of floors - 2
- Number of buildings/towers - 16
- Airport transportation (surcharge)
- Internet access
- Couples/private dining
- Private picnics
- Designated smoking areas (fines apply)
- Art gallery on site
- Number of bars/lounges - 2
- Full-service spa
- Number of beach bars - 1
- Beach umbrellas
- Conference space
- Free breakfast
- Spa treatment room(s)
- Grocery/convenience store
- Year Built - 1980
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Babysitting or childcare (surcharge)
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 2
- 24-hour business center
- Conference space size (feet) - 936
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Beach towels
- Television in common areas
- 24-hour fitness facilities
- Gated community
- Wedding services
- Garden
- Multilingual staff
- Outdoor furniture
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- On private beach
- Number of outdoor pools - 3
- Free WiFi
- Outdoor tennis courts - 2
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Refrigerator (on request)
- Free cribs/infant beds
Room Amenities
Maroma, A Belmond Hotel, Riviera Maya offers 72 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered on request.
- Free newspaper
- Minibar
- Coffee/tea maker
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- In-room climate control (air conditioning)
- Patio
- Premium bedding
- Room service
- Iron/ironing board (on request)
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Access via exterior corridors
- In-room childcare (surcharge)
- Internet access (complimentary)
- In-room massage available
- Slippers
- In-room safe (laptop compatible)
- Cable TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- Pillow menu
- Bathtub or shower
- Balcony or patio
- Furnished patio
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Portable fan
- Dryer
- Towels provided
- Bedsheets provided
- Highchair
- Fan
- Housekeeping on request
- Toaster oven
- Soap
- Shampoo
- Toilet paper
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Children's dinnerware
- Baby bath
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Deck or patio
- Wardrobe or closet
- Toothbrush and toothpaste available on request
- Change of towels (on request)
- Change of bed sheets (on request)
Parking
Free self parking , Free valet parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Signature Restaurant - This beach restaurant serves dinner only. Open daily.
Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Maroma Spa by Guerlain has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.
- Number of treatment rooms 9
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Prenatal massage
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 5
- Thai massage
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
Nearby Activities
A private beach and complimentary bicycles are featured at the aparthotel. 3 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.
Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Free bicycles on site
- Snorkeling nearby
- Parasailing nearby
- Volleyball on site
- Windsurfing nearby
- Pilates classes on site
- Ecotours nearby
- Fitness classes on site
- Sailing on site
- Scuba diving on site
- Kayaking nearby
- Water sports equipment
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
- Pet deposit: MXN 4000 per stay
- Pet fee: MXN 4000 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MXN 129.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at midnight
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).
Humane animal treatment
Car recommended
Credit card pre-authorization
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Staffed front desk
Events/parties allowed
Carbon monoxide detector
LGBTQ friendly
Smoke detector
Reservations are required for onsite COVID-19 testing
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 11
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Belmond Protects (Belmond)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
- Rollaway/extra beds are available for MXN 129.0 per night.
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
- 2 per room (up to 11 lbs per pet)
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
Pool access available from 6:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
A car is recommended for transportation to and from this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Belmond Maroma
- Belmond Maroma Resort
- Belmond Resort
- Maroma Belmond
- Maroma Resort
- Maroma Hotel Playa Del Carmen
- Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
- Maroma Resort Spa
Awards & Affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
- EarthCheck
Hotel Reviews
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