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Deluxe Room, Garden View (Deluxe Garden View Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$945* Per night/room Apr 28 - Apr 29

Suite, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Private Pool, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Wellness)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Amenities

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and sailing.

A complimentary breakfast is offered each morning. Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a beach bar. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a 24-hour fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in December 2022.

Maroma, A Belmond Hotel, Riviera Maya has designated areas for smoking.

  • Walkway to water
  • Express check-in
  • Daily
  • Number of outdoor pools - 1
  • Fitness facilities
  • 24-hour front desk
  • Uncovered parking
  • Porter/bellhop
  • Vegan menu options available
  • Express check-out
  • Vegetarian menu options available
  • Uncovered parking
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Games
  • Limo or town car service available
  • Computer station
  • Food and water bowls
  • On private beach
  • Conference space size (meters) - 35
  • Number of meeting rooms - 2
  • Terrace
  • Luggage storage
  • Hair salon
  • Free cooked-to-order breakfast
  • Free full breakfast
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Airport transportation
  • Parking (limited spaces)
  • Total number of rooms - 72
  • Internet access - wireless
  • Number of floors - 2
  • Number of buildings/towers - 16
  • Airport transportation (surcharge)
  • Internet access
  • Private picnics
  • Designated smoking areas (fines apply)
  • Art gallery on site
  • Number of bars/lounges - 2
  • Full-service spa
  • Number of beach bars - 1
  • Beach umbrellas
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Grocery/convenience store
  • Meeting rooms
  • Year Built - 1980
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Vegetable garden
  • Babysitting or childcare (surcharge)
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 2
  • Conference space size (feet) - 377
  • Banquet hall
  • Laundry facilities
  • Vegetarian breakfast available
  • Beach towels
  • Television in common areas
  • 24-hour fitness facilities
  • Gated community
  • Wedding services
  • Garden
  • Multilingual staff
  • Outdoor furniture
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Room Amenities

Maroma, A Belmond Hotel, Riviera Maya offers 72 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Designer toiletries
  • In-room climate control (air conditioning)
  • Patio
  • Premium bedding
  • Room service
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Wireless internet access
  • Access via exterior corridors
  • In-room childcare (surcharge)
  • Internet access (complimentary)
  • In-room massage available
  • Slippers
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Bathtub or shower
  • Balcony or patio
  • Furnished patio
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Portable fan
  • Dryer
  • Towels provided
  • Bedsheets provided
  • Highchair
  • Fan
  • Housekeeping on request
  • Toaster oven
  • Soap
  • Shampoo
  • Toilet paper
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Children's dinnerware
  • Baby bath
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Deck or patio
  • Wardrobe or closet
  • Toothbrush and toothpaste available on request
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • WiFi speed 500+ Mbps (good for 6+ people or 10+ devices)

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.

Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Woodend by Curtis Stone - This beach restaurant serves dinner only. Open daily.

Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

Maroma Spa by Guerlain (Opening November 2023) has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 5
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Nearby Activities

A private beach and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Kayaking nearby
  • Water sports equipment

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at midnight

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Parties and events are allowed on site

Safety features at this property include a carbon monoxide detector and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

Humane animal treatment

Car recommended

Credit card pre-authorization

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitization practices of any association

Staffed front desk

Events/parties allowed

Carbon monoxide detector

LGBTQ friendly

Smoke detector

Reservations are required for onsite COVID-19 testing

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Children stay free - maximum age 11

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitization guidelines Belmond Protects (Belmond)

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for MXN 129.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
  • 2 total (up to 11 lbs per pet)
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

We should mention

Pool access available from 7:00 AM to 7:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

A car is recommended for transportation to and from this property.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel Names

  • Belmond Maroma
  • Belmond Maroma Resort
  • Belmond Resort
  • Maroma Belmond
  • Maroma Resort
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

  • EarthCheck

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