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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools
3 outdoor pools
4 bars/lounges, poolside bar
Kayaking
View from property

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Gran Coyote Golf
    9 min drive
  • Maroma Beach
    12 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    42 min drive

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 688 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About this property

BlueBay Grand Esmeralda All Inclusive

4-star property in Riviera Maya
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Some rates at BlueBay Grand Esmeralda All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive features 3 outdoor swimming pools, outdoor tennis courts, a spa tub, and a sauna. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This beach property also offers a children's pool, a fitness center, and spa services. Onsite uncovered self parking is complimentary.

BlueBay Grand Esmeralda All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 257 out of 1035 reviews" "
Rating 8 - Good. 220 out of 1035 reviews" "
Rating 6 - Okay. 217 out of 1035 reviews" "
Rating 4 - Poor. 150 out of 1035 reviews" "
Rating 2 - Terrible. 191 out of 1035 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and felt welcomed.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Blue Bay. The staff were amazing and the property was well maintained. We read a lot of bad reviews but took the gamble and it paid off. If you’re looking for a good affordable, family friendly options that has two pools, plenty of food options, swim-able beach and great helpful staff this is could be the place. We also loved all the different animals we saw in the beautifully maintained grounds and the cenote lagoon just down the beach
Stayed 11 nights in Aug 2024

2/10 Terrible

Stephan

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Worst experience ever. Wished we stayed home instead of going on that vacation
Stayed 5 nights in Aug 2024

2/10 Terrible

Amy, Vinemont

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change rooms 3 times. Once for broken doors etc. and secondly BED BUGS our room was fumigated and they expected us to sleep in that room for the remainder of our stay. Don’t waste your time or money on this resort!!! Not a 5 star more like 1/2 a star! Nasty all together. Food was awful!! Don’t let the photos on the website fool you! FALSE ADVERTISING AT ITS BEST!!!!!
Stayed 10 nights in Aug 2024

6/10 Okay

Evangelina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Gopal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet. Different buffets each day was awesome. Did not miss home food. Beach was not great with lot of seaweeds. But you walk right to go in front of ocean maya royale and the beach there is great. Just 0 min walk. I would definitely come back.
Stayed 7 nights in Aug 2024

6/10 Okay

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No air conditioner lobby,show area,&restaurant by the beach. No snacks by big pool. Transportation limitada
Stayed 7 nights in Aug 2024

2/10 Terrible

Ramiro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Nina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, dilapidated facilities, awful food. Enjoyed time with my family but will never visit this resort again…
Stayed 5 nights in Aug 2024

6/10 Okay

Margarita Quintela

Traveled with family
Liked: Cleanliness, staff & service
I would of liked having other restaurants to choose from where reservations weren't needed.
Stayed 5 nights in Aug 2024

4/10 Poor

JESSENIA, EPHRATA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool closes very early. Service was great. Rooms are not in their best conditions. Avoid their “talk” about buying a vip membership. 2 hours to charge 14k. All the resorts are the same.
Stayed 3 nights in Aug 2024

6/10 Okay

Sarah Anne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Decent for a quick 5 day getaway.
Stayed 5 nights in Aug 2024

4/10 Poor

KISHA

Stayed 6 nights in Jul 2024

6/10 Okay

Nengpeng

Liked: Staff & service
No signs for building numbers and very confusing
Stayed 2 nights in Aug 2024

8/10 Good

Abigail

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There are common areas that desperately need maintenance, as well as within the rooms (air con wasn’t working when we arrived and were told it was across the entire building, and took few hours to get working). WiFi dropped constantly and lifts were on and off too. Staff were amazing, which is what made the stay better.
Stayed 4 nights in Jul 2024

8/10 Good

Karoline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 6 nights in Aug 2024

2/10 Terrible

Jose David Martinez, Bristow

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Could you believe the only thing I liked here was the wild life only. The beach was so dirty, when we wanted to talk to management or any higher up’s there was nobody in charge. they only send you to the Concierge (which they do for any problem you have). We were a couple and we asked for king size bed that they never gave us even after we asked 3 different times and got moved to different rooms that were worst than the last. The WiFi was atrocious and some employees there need to be humbled because they have terrible egos. I wouldn’t recommend this place at all to anyone.
Stayed 8 nights in Jul 2024

6/10 Okay

Serita

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

4/10 Poor

Humberto

Disliked: Cleanliness
Stayed 5 nights in Aug 2024

2/10 Terrible

Marcel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they train the staff to just say no to everything asked is frustrating. There was no space for dining, even when making reservations the food was not good nor was the service timely. Waited over an hour and never brought our drinks. Made sure to keep us there long enough for the buffet to be closed when we got out. Pools were dirty. Rooms stunk like some kind of sewer smell coming up from the pipes in the bathroom. Everything was outdated and in need of attention. Beach was not clean. I’m grateful for excursion that got us out of the resort bc it was definitely a 1 star experience from the moment we got there. The golf carts will pass you by and wave even when you are flagging them down for a ride. I’m very disappointed in this location and this was my 3rd time to Cancun. Will be sure to avoid this place in the future!
Stayed 5 nights in Aug 2024

10/10 Excellent

Lisneiry, Haverstraw

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, clean and lots of food options.
Stayed 4 nights in Apr 2024

6/10 Okay

Joanna

Traveled with partner, Traveled with family
Liked: Amenities
pros: - complimentary drink upon arrival - restaurant open from 11pm-1am - bar and dance floor open until about 1, but told it could run later - lots of greenery, very beautiful cons: - food lacks flavor - rooms don’t look anything like the pictures - one of the elevators isn’t working - another elevator doesn’t open on the second floor, so an employee has to go up and open it for you - you most likely have to make dinner reservations a day prior - if you’re not able to get a cart from your room to a restaurant, it’s about a 5-7 minute walk to any of them.
Stayed 4 nights in Jul 2024

4/10 Poor

Maria Theresa

Traveled with family and small children
the bubble party was ok, but one of the lady staff wearing the purple rushguard and yellow bikin appeared to be drunk and was seen kissing a client in the pool.
Stayed 7 nights in Jul 2024

2/10 Terrible

Patrick

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a disaster of a stay. There is NO A/C in the rooms. The food is a mess and the management is horrible and rude. We ended up getting a full refund from Expedia for the first time in all our years of travel. DO NOT STAY HERE.
Stayed 4 nights in Jul 2024