10/10 Excellent
Nithin
Traveled with partner
Apr 28, 2025
Liked: Cleanliness, staff & service, amenities
We loved our stay at Blue diamond Hotel, it was serene and quiet without the Hussle and Bustle (Kind of how I pictured my vacation).
Staff was very accommodative and kind. Was a bummer as the sea was rough and windy- Snorkeling wasn't allowed as we were not pro swimmers.
If I really have to call out something as an area of opportunity to improve on would be to have the rooms AC system looked at. The Junior suite we stayed at (Room # 352) did not have cooling at all, We had to request for technician who came in and inspected the unit and decided to fill AC refrigerant, Once it was refilled, AC working well for that night and then the cooling died off.
Considering how hot it gets in Cancun, AC should be as cool as possible for a Hotel of this status quo! Kindly look into this part alone.
Nithin
Stayed 4 nights in Apr 2025