6/10 Okay
Vitaliy
Traveled with family
Apr 3, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff is wonderful, and the food at all the restaurants is delicious. The atmosphere is calm, with beautiful walking paths and a peaceful, romantic vibe. However, we did encounter a few issues during our stay. The seaweed on the beach was not cleaned regularly, which made it quite unpleasant. It seemed that there were not enough workers to handle the volume, and cleaning was done manually, which was inefficient. We noticed that another hotel down the beach was using machines to collect the seaweed, which was much faster and more effective.
Additionally, the property, including the buildings, rooms, spa, and amenities, could really benefit from significant renovations. Despite being advertised as a 5-star hotel with VIP access, many areas felt outdated and in need of improvement. The rooms, in particular, had a musty smell, and there was a noticeable squeaky feeling in several areas.
Regarding the spa, we were disappointed to find that the steam room was not working, and there was no air conditioning in any of the rooms there. This made it uncomfortable, as you would find yourself sweating while trying to relax.
If you’re primarily looking for peace, solitude, and great food, this hotel might be a good fit. However, considering the price and the hotel’s 5-star status, it doesn’t quite live up to the expectations of a true luxury experience. Lastly, the roof of our room was not accessible, and when we inquired, we were simply told, "Your space is off limits."
Vitaliy
Stayed 6 nights in Mar 2025