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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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3 outdoor pools, pool umbrellas, sun loungers
Deluxe Room, Garden View | 1 bedroom, free minibar, in-room safe, blackout drapes
5 restaurants, breakfast served
Kayaking
5 restaurants, breakfast served

Reviews

6.6 out of 10

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service
  • Pool
  • Housekeeping
$184
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 688 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | 1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Pool Access, Garden View (Emerald)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Partial Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, free minibar, in-room safe, blackout drapes

Deluxe Room, Garden View

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

4-star property in Riviera Maya
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive features 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This all-inclusive property also offers a children's pool, spa services, and a terrace. Onsite uncovered self parking is complimentary.

BlueBay Grand Esmeralda All Inclusive has designated areas for smoking.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 3.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 311 out of 1231 reviews
Rating 8 - Good. 262 out of 1231 reviews
Rating 6 - Okay. 271 out of 1231 reviews
Rating 4 - Poor. 175 out of 1231 reviews
Rating 2 - Terrible. 212 out of 1231 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jody

Amazing
Stayed 7 nights in May 2025

8/10 Good

Bibi

Stayed 5 nights in May 2025

10/10 Excellent

Naomi

Stayed 3 nights in Apr 2025

8/10 Good

Philip, annandales

Liked: Cleanliness
It was nice.
Stayed 6 nights in May 2025

10/10 Excellent

Karen

Stayed 4 nights in May 2025

4/10 Poor

Julianna Mae

Traveled with family and small children
We stayed for six days and only got three rides on the golf carts; they cater to the “member” (time share owners). It’s advertised as family friendly but there was inappropriate dancing, language, and one woman was sitting topless at the pool until a staff member finally told her to put her top back on. They did a foam party in the pool and try to create a party scene. There are not enough chairs around the pool so you have to get there early to save seats. There is not much shade either so you have to get there earlier for those seats. Most are taken by about 9:00am. They took 4 hours of one of my mornings to try and sell me on becoming a member but I finally got out of the meeting (while remaining friendly). The food is okay. There’s not much Mexican food? I had a little bit of money in my wallet (that I kept in my room) and one day I found my bag tipped over on the floor and the bills missing so I would use the safe. Overall the staff were very friendly, but I would use the safe in the room.
Stayed 5 nights in May 2025

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bluebay Esmeralda was clean and a excellent place to stay. The pool was very big and we enjoyed our stay overall.
Stayed 4 nights in May 2025

8/10 Good

Cornelio

Stayed 9 nights in May 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness
Black and white was always a blast
Stayed 9 nights in May 2025

8/10 Good

Simon

Traveled with family
Liked: Cleanliness, amenities
Wonderful property and great holiday. Sounds like we were lucky with a nice room in one of the newer refurbished units. Pools and restaurants were great. Smelly seaweed on the beach did not really bother us as pools were so good. Our only negative point was the ridiculous and absolutely unnecessary queues upon arrival to be checked in. We saw these queues every day. For god sake get some more check in staff !!!!!
Stayed 5 nights in May 2025

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff absolutely made the vacation. Every single person was so friendly and accommodating. We enjoyed special attention and personal service from the waiters and waitresses at the Festival Restaurant as well as Jaal-Ha Restaurant, the two buffet style places. The rooms where meticulously cleaned and restocked every day. Thank you very much! We did not participate in the sales presentation as we didn't feel any upgrade would be worth the price. The food did leave us somewhat disappointed, as it was pretty much the same thing everyday, except when you made reservations for the A la Carte, which was just okay. If you like to party, this is the place, as the music goes until midnight by the pools. Shopping was good, grounds were very well maintained, beach was nice despite the influx of seaweed (not their fault) The staff worked non-stop to clear as much as possible. DEFINITELY DO THE SNORKEL EXCURSION AT WET SET IN PUERTO MORALES!!! THE 2ND LARGEST REEF IN THE WORLD AND IT IS AMAZING!
Italian Night, A la Carte
View from our Ocean View Room, very convenient!
Morning Beach 5/23/25
Steak/Seafood Night at Jaal-Hu, A la Carte $
Stayed 6 nights in May 2025

8/10 Good

Brittany

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud party in front of my room until 2am. Elevators broken Transport to lobby from the beach is a joke you have to wait melting for the sun at least 1 hour. Food? Wild animals eating from the buffet and your table. No AC Tv broken Internet bad Entertainment focus only to say “get drunk” giving away shoots of cheap tequila and performing adult dances in front of kids. Staff do nothing, they ask you to fill a form that is good for nothing. I spend hours during my two days visiting this place waiting to talk to the manager. To bu honest don’t spend your money here. It’s a scam. GOD LUCK
Stayed 3 nights in May 2025

10/10 Excellent

Denisse Gabrielle Pardo

Stayed 4 nights in Apr 2025

8/10 Good

Yoselyn

Stayed 4 nights in May 2025

8/10 Good

Milanka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff and it was so close to the beach. Although there was a lot pf seaweed on the beach.
Stayed 7 nights in May 2025

10/10 Excellent

Mireya, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, place clean
Stayed 10 nights in Apr 2025

2/10 Terrible

Lizza maria

Disliked: Cleanliness, staff & service, property conditions & facilities
From the get go, the check in person didn’t explain the resort nor did he tell me where to go to find my room. I had to figure it out by myself. Then i got a room that literally smelled like sewage water. When i tried to take a shower the smell got worse. The bathroom smelled like a public bathroom (smell of pee). It was impossible to reserve at the steak house. The food was very mediocre on every other restaurant of the resort. The beach was just awful. Everything stank
Stayed 7 nights in May 2025

10/10 Excellent

Mabel

Liked: Property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Chad

Sucked
Stayed 7 nights in Apr 2025

8/10 Good

Sean MJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Esmeralda is a great property. Been going there for about 6 years now. Food options, beach access, pools, quiet, service is incredible. Shows are fun. It's been evident they have updated property with new coffee bar, golf cart bus service, new shows & events. The pool side chair lounger availability is still an issue. People wake at 6am to save loungers. Seems every year they have less available which causes issues amongst the guests. The tennis court if fun but definitely needs repaired.
Stayed 9 nights in Jan 2025

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente servicio la comida super deliciosa el menu muy variado los meseros super amables y atentos
Stayed 4 nights in Apr 2025

8/10 Good

Jamie raye

Traveled with partner
Liked: Staff & service
The property itself is dated, but nice. Don't expect 5 star accomodations or top tier hotel looks because it's not that. But, it is clean, peaceful, fun, relaxed and the Staff are all really friendly and hospitable. Go to relax and have a good time. Also, loved the food.
Stayed 7 nights in Apr 2025