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Casa Kaoba Hotel & Suites

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Outdoor pool
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
View from room
Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Pet friendly

Explore the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    4 min drive
  • Ty-Coz Express
    12 min walk
  • ADO Tourist Terminal Playa del Carmen
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min drive

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

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Room

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Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (880)
The price is $84
per night
$104 total
includes taxes & fees
Jan 6 - Jan 7
Sofía by Bunik

About this property

Casa Kaoba Hotel & Suites

3.5-star Playa del Carmen hotel close to Xplor Theme Park
Along with an outdoor pool, this hotel has a restaurant and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, conference space, a 24-hour front desk, and tour/ticket assistance are onsite.
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2045 square feet (190 square meters) include conference space. This Playa del Carmen hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Casa Kaoba Hotel & Suites has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 8:00 AM and noon.
Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 617 reviews" "
Rating 8 - Good. 152 out of 617 reviews" "
Rating 6 - Okay. 66 out of 617 reviews" "
Rating 4 - Poor. 28 out of 617 reviews" "
Rating 2 - Terrible. 23 out of 617 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Room comfort
Disliked: Staff & service
Rude staff
I stayed for one night with my wife. I could not believe the rudeness of the staff. The front desk would not make eye contact with me. I felt treated as if I did not belong in their hotel. We also found a cockroach in the suite.
Stayed 1 night in Sep 2024

8/10 Good

Atsushi

Stayed 2 nights in Aug 2024

8/10 Good

Daphne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.
Stayed 4 nights in Aug 2024

8/10 Good

kyley marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Staff was friendly just didnt speak to much english which isnt bad we just dont speak spanish lol. The pool was always clean and fun for ours young kids. The onpy negative review i would comment on is the restaurant. The free breakfast wasnt good and they upcharged for minor things. It was bland and the service in the restaurant was non existent. But overall we loved the hotel
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy, fast Argelia was so nice and helpful. Breakfast was good. Love that they care for pets
Stayed 1 night in Aug 2024

10/10 Excellent

Albaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family of 5. Location to Xcaret Xplor was amazing only 8 mins away. Other scarred park weren’t far. Friendly staff love how quiet it was.
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family one room
Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.
Stayed 1 night in Aug 2024

10/10 Excellent

Debra, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.
Stayed 1 night in Jul 2024

6/10 Okay

Luis

Traveled with family and small children
Liked: Staff & service, amenities
Nice place, nice location with poor maintenance.
Stayed 2 nights in Jul 2024

10/10 Excellent

Milady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el servicio y los cuartos muy limpios
Stayed 5 nights in Jul 2024

8/10 Good

LORENA

Liked: Cleanliness, staff & service
The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.
Stayed 1 night in Jul 2024

4/10 Poor

FAUSTINO

Stayed 2 nights in Jun 2024

4/10 Poor

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good
Stayed 2 nights in Jun 2024

4/10 Poor

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room we were given had a problem no breakfast buffet like advertised
Stayed 4 nights in Jun 2024

4/10 Poor

Luis

Stayed 7 nights in Jun 2024

4/10 Poor

Luzaida

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
La transportacion es muy dificil, y mientras me hospede se fue la luz y el agua y cuando fui a preguntar no tenian un plan b.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, big rooms, breakfast service exelent
Stayed 1 night in May 2024

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and quite place
Stayed 2 nights in Mar 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a really good value!!!
Stayed 1 night in May 2024

10/10 Excellent

janeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.
Stayed 4 nights in May 2024

8/10 Good

daniel

Traveled with family
The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Rojas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good!
Stayed 4 nights in Apr 2024

10/10 Excellent

Saul

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

8/10 Good

Bharat

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.
Stayed 1 night in Mar 2024

4/10 Poor

TIAN

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.
Stayed 2 nights in Mar 2024