Along with an outdoor pool, this hotel has a children's pool and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe.
Casa Melissa - Near Yucatek Divers offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. 32-inch plasma televisions come with cable channels.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Casa Melissa - Near Yucatek Divers features an outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen hotel also offers a terrace, a front-desk safe, and an elevator.
Casa Melissa - Near Yucatek Divers has designated areas for smoking.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Offsite parking; discounts available
Area shuttle (surcharge)
Things to do
Children's pool
Outdoor pool
Family friendly
Children's pool
In-room crib
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Outdoors
Terrace
Accessibility
Elevator
More
2 buildings
3 floors
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Bathroom
Hair dryer
Towels provided
Entertainment
32-inch HDTV with cable channels
Food and drink
Coffee/tea maker
Free bottled water
Minibar
More
Air conditioning
Individual furnishings
Iron/ironing board on request
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Casa Melissa
Casa Melissa Playa del Carmen
Casa Melissa Villa Playa del Carmen
Casa Melissa Riviera Maya/Playa Del Carmen, Mexico
Casa Melissa Hotel Playa del Carmen
Casa Melissa Hotel
Casa Melissa - Near Yucatek Divers Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 369 out of 879 reviews
10 - Excellent
369
Rating 8 - Good. 323 out of 879 reviews
8 - Good
323
Rating 6 - Okay. 128 out of 879 reviews
6 - Okay
128
Rating 4 - Poor. 31 out of 879 reviews
4 - Poor
31
Rating 2 - Terrible. 28 out of 879 reviews
2 - Terrible
28
8.8/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
8.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Rocio, oxnard
Traveled with family and small children
Apr 16, 2025
Liked: Cleanliness
If you MUST need reliable WiFi, avoid this place. It's also very noisy and there’s dogs that bark all night. Other than that, it’s clean; housekeeping comes daily and it’s located in a very convenient area.
Location is perfect - steps to the beach. The staff was extremely helpful and always ready to help. I travel about 100 days a year between business and personal matters. We were in town for business and I was pleasantly surprised at how well the place looked and how helpful the staff was. It’s close to the beach so you have that “beach” wear feel, but overall it was a great stay and I’d recommend it.
The WiFi was in & out but I’m glad we had out Verizon cellular travel package. The hotel was basically right on the beach! Location was AMAZING! Definitely recommend 👍
Dogs barking for most of evening and throughout night. Other than the barking, the place is great. Perfect location with shopping, restaurants, beach within steps of hotel. Staff were friendly and helpful.
We would stay here again. This was a lovely smaller hotel which was central to everything - buses, collectivos, food, bars, beach. For being so central it was also quiet - no night club noise ! The hotel has great sound proofing - we did not hear anyone in adjoining rooms for the 2 week stay! We had a couple of issues- our shower broke for 48hours, but the staff let us use another room to wash while it was fixed. The cleaners do a fantastic job at this hotel, it is very clean. Bed a little hard but that’s preference and we slept well. Room spacious. The hotel does not do food, but there are shops literally within a minutes walk, and the price could not be beaten - very reasonably priced for location
We really enjoyed our 2 week stay @Casa Melissa. You couldn’t get a better place so close to the beach at this price. Staff was great, very attentive, and friendly. Rooms were clean, comfy beds, and a nice shower. Not a fancy place, but amazing for the price. You are so close to everything in Playa Del Carmen, without the noise from nightclubs. I would definitely stay here again.
Deanne
Stayed 14 nights in Mar 2025
10/10 Excellent
jeffrey
Mar 26, 2025
Liked: Cleanliness, staff & service
Excellent overall value for the money. Rooms are nicer than you would expect, for the money. Stayed here several times. But pool water was a bit murky most recent visit. Very nice location right next to: the Central Park with many live cultural activities, the ferry. No parking! Several block walk to paid parking which is risky. They are very strict.
I almost want to keep this a secret and make up lots of bad stuff. But I know that would be a lie. This place was wonderful and an absolute gem. Staff was Terrific. With a big thank you to Carla and Alejandra for being awesome.
Location,Location,Location This was our 4-5th stay, we have stayed at other hotels and locations but this is the one we like the best and we now stick with, the partial seaside 3rd floor rooms are the best with the bricked domed ceilings IMHO, it was our 25th Anniversary and they went the extra mile to make the room nice with heart balloons and love swans from towels and a nice message, also the views from the balconies are amazing overlooking the central square and the beach and sea with a view of Cozumel in the distance and the Ferry Terminals about 300 yards away but you can't hear it just see it and all the people coming and going, if you enjoy people watching this is the spot, yet mostly quiet enough to sleep or take a nap at any time there are maya dance shows during the day 10-11 am and stop around 7-8pm in the square but not too loud, the hotel is located 5th and Juarez so about 50 yards to the hotel from the ADO bus station you can take from and back to the airport for $12.50 USD each way and 20 yards from some of the best powdered beach in Playa, also the AC worked great.
I had spotty wifi throughout the stay. The staff was quick and helpful in resolving it initially, but the problem persisted.
The room was okay. There was a mini fridge that didn't work, a coffee maker but no coffee or any coffee apparatus. The door was hard to lock and unlock without pushing it.
The staff made up for the few things that didn't work in the room. They were pleasant and always helpful.
Great location, but noisy. Not what you want if peace and quiet is what you're looking for. 3.5/5 for me.
Great location if you want to be near the action. Can be a little noisy as there is so much going on. Get an ocean view room on 2nd or 3rd floor. Very clean. Walk out the door to shopping, restaurants or the beach and the park is right across the street with street performances etc. Ferry to Cozumel is steps away.The pool is a little small but it works. Had a great time.
The property is clean and the staff were very pleasant. It does have an ocean view but is not on the ocean. It is located near the city square and ferry launch which makes getting around very easy. It can get a little loud but it generally quiet by 10pm. The pool area was clean but the water was a little cloudy. Overall it was a nice place to stay within that budget.