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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property

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Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace
Restaurant
Interior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪14 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

  • 708 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRIVATE POOL CASITA SUITE

  • 836 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

SWIM UP CASITA SUITE

  • 667 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRESIDENTIAL CASITA SUITE

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

  • 836 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

CASITA SUITE

  • 708 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite Luxury

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior With Partial Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Luxury

Free minibar, in-room safe, desk, laptop workspace

Suite Luxury

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Super With Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Super With Beach View

  • Beach view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Classic With Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Classic With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed(s)

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

  • Pool
  • All inclusive
  • Free airport shuttle
  • Parking included
4.4 out of 5, Excellent, (394)
The price is $577
per night
$577 total
includes taxes & fees
May 2 - May 3
El Dorado Royale, Catamarán, Cenote & More Inclusive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5-star Playa del Carmen hotel with 4 restaurants
Catch some rays on El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of bedsheets is available on request.
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers 203 air-conditioned accommodations with indoor private hot tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered daily and change of bedsheets can be requested.

14 outdoor swimming pools are on site along with a private beach.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars and 2 bars/lounges. Wired and wireless Internet access is complimentary. This all-inclusive hotel also offers a garden and a terrace. Complimentary uncovered self parking and uncovered valet parking are available on site.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is a smoke-free property.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 4 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • 14 outdoor pools
  • Full-service spa
  • Hot tub

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 89 reviews
Rating 8 - Good. 21 out of 89 reviews
Rating 6 - Okay. 4 out of 89 reviews
Rating 4 - Poor. 6 out of 89 reviews
Rating 2 - Terrible. 7 out of 89 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bethani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
Stayed 5 nights in Jan 2025

4/10 Poor

Julie

Disliked: Cleanliness, staff & service
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
Stayed 7 nights in Dec 2024

10/10 Excellent

PATRICIA, Palm Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderfully relaxing time. It was everything we hoped it would be. This was the first time in a long time we weren't ready to go home by the end of our stay. The staff was amazing. Especially our beach butler, Alberto. We are already planning our return next year!
Stayed 5 nights in Dec 2024

2/10 Terrible

Kunal

Stayed 3 nights in Dec 2024

10/10 Excellent

Trenice

Stayed 4 nights in Dec 2024

10/10 Excellent

Ibrahim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort with great variety of food
Stayed 7 nights in Dec 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with very nice staff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great food!
Stayed 5 nights in Nov 2024

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing stay. I do recommend the casitas if you go here it was just amazing!
Stayed 5 nights in Nov 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
Stayed 5 nights in Nov 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, except for the day my wristwatch went missing. We were walking to a restaurant for breakfast, and I realized I didn't have my watch. We ate a quick breakfast and went back to our room to get my watch. When we arrived at the room, the cleaning lady was there. I went to get my wristwatch, and it was gone! We called security and they came and performed a thorough check of our room, but did not find the watch. They stated that they would check the cameras to see who had been to our room and get back to us. I was very upset, but didn't want to ruin our last day of vacation, so we left the room to go to the pool for the rest of the day. Around 5 p.m. we returned to the room to get ready for dinner. As I was getting ready, I discovered my wristwatch in my small purse. During the security search earlier, three security men and I had each checked this purse! I guess someone decided to do the right thing and return my wristwatch! I was very happy to get the wristwatch back, but this gave us a very unsafe feeling! We will NOT be going back to El Dorado Casitias Royale!
Stayed 10 nights in Oct 2024

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible resort

Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cass

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable spot, quiet, friendly and helpful staff. Not so keen on the app for dinner reservations, didn’t work twice. Would have been nice to be able to just make reservations with concierge.
Stayed 2 nights in Nov 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service
Stayed 5 nights in Nov 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Everything was amazing. The food, the service and property was amazing. So many things to love, we will be back!
Stayed 7 nights in Oct 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort! Don't count on management for help!

This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
Stayed 4 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best customer service we’ve experienced to date. The amenities were fantastic, we enjoyed the More Inclusive offerings, and the food at nearly every restaurant was spectacular. By the end of our stay, we were planning when we could come back.
Stayed 7 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

10/10 Excellent

Kelly

Stayed 4 nights in Sep 2024

10/10 Excellent

Loiret

Stayed 3 nights in Sep 2024

10/10 Excellent

Eustorjio Aaron

Stayed 3 nights in Sep 2024

6/10 Okay

Garrett Dean

Stayed 4 nights in Aug 2024