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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property

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Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Exterior
Beach bar
Boating
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • On private beach
  • Pool
  • All inclusive
  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪7 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Nicklaus Design Golf Course
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

  • 708 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRIVATE POOL CASITA SUITE

  • 836 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

SWIM UP CASITA SUITE

  • 667 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRESIDENTIAL CASITA SUITE

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

  • 836 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

CASITA SUITE

  • 708 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite Luxury

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior With Partial Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Luxury

Free minibar, in-room safe, desk, laptop workspace

Suite Luxury

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Super With Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Super With Beach View

  • Beach view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Classic With Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Classic With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed(s)

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

  • Pool
  • All inclusive
  • Free airport shuttle
  • Parking included
4.4 out of 5, Excellent, (352)
The price is $620
per night
$620 total
includes taxes & fees
Mar 9 - Mar 10
El Dorado Royale, Catamarán, Cenote & More Inclusive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5-star Playa del Carmen hotel with 4 restaurants
Catch some rays on El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of bedsheets is available on request.
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers 203 air-conditioned accommodations with indoor private hot tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered daily and change of bedsheets can be requested.

14 outdoor swimming pools are on site along with a private beach.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars and 2 bars/lounges. Wired and wireless Internet access is complimentary. This all-inclusive hotel also offers a garden and a terrace. Complimentary uncovered self parking and uncovered valet parking are available on site.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is a smoke-free property.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 4 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • 14 outdoor pools
  • Full-service spa
  • Spa tub

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 44 out of 79 reviews
Rating 8 - Good. 20 out of 79 reviews
Rating 6 - Okay. 4 out of 79 reviews
Rating 4 - Poor. 5 out of 79 reviews
Rating 2 - Terrible. 6 out of 79 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing stay. I do recommend the casitas if you go here it was just amazing!
Stayed 5 nights in Nov 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
Stayed 5 nights in Nov 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, except for the day my wristwatch went missing. We were walking to a restaurant for breakfast, and I realized I didn't have my watch. We ate a quick breakfast and went back to our room to get my watch. When we arrived at the room, the cleaning lady was there. I went to get my wristwatch, and it was gone! We called security and they came and performed a thorough check of our room, but did not find the watch. They stated that they would check the cameras to see who had been to our room and get back to us. I was very upset, but didn't want to ruin our last day of vacation, so we left the room to go to the pool for the rest of the day. Around 5 p.m. we returned to the room to get ready for dinner. As I was getting ready, I discovered my wristwatch in my small purse. During the security search earlier, three security men and I had each checked this purse! I guess someone decided to do the right thing and return my wristwatch! I was very happy to get the wristwatch back, but this gave us a very unsafe feeling! We will NOT be going back to El Dorado Casitias Royale!
Stayed 10 nights in Oct 2024

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible resort
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cass

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable spot, quiet, friendly and helpful staff. Not so keen on the app for dinner reservations, didn’t work twice. Would have been nice to be able to just make reservations with concierge.
Stayed 2 nights in Nov 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service
Stayed 5 nights in Nov 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Liked: Staff & service, property conditions & facilities
Everything was amazing. The food, the service and property was amazing. So many things to love, we will be back!
Stayed 7 nights in Oct 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort! Don't count on management for help!
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
Stayed 4 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best customer service we’ve experienced to date. The amenities were fantastic, we enjoyed the More Inclusive offerings, and the food at nearly every restaurant was spectacular. By the end of our stay, we were planning when we could come back.
Stayed 7 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

10/10 Excellent

Kelly

Stayed 4 nights in Sep 2024

10/10 Excellent

Loiret

Stayed 3 nights in Sep 2024

10/10 Excellent

Eustorjio Aaron

Stayed 3 nights in Sep 2024

6/10 Okay

Garrett Dean

Stayed 4 nights in Aug 2024

10/10 Excellent

makyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
Stayed 8 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by the employees was excellent
Stayed 3 nights in Aug 2024

2/10 Terrible

Prashant

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawn, Bella Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Eustorjio

Liked: Cleanliness, staff & service, property conditions & facilities
First trip out and it everyone was overly nice and happy to help. The area was amazing
Stayed 2 nights in Sep 2024

8/10 Good

Javiera

Stayed 3 nights in Aug 2024

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices were not the best , regular staff was awesome (Juan was exceptional) concierge was terrible, lied and didnt know what they were doing.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shane Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. All of them. Every one of them.
Stayed 5 nights in Aug 2024

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
Stayed 5 nights in Jul 2024