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El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

4.5 star property
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Private beach, white sand, snorkeling, 2 beach bars
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HONEYMOON SUITE | 1 bedroom, free minibar, in-room safe, desk
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
4 outdoor pools

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All inclusive
  • Pool
$498
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Playa del Carmen, QROO
  • Maroma Beach
    ‪5 min walk‬
  • Tres Rios Ecopark
    ‪13 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for MI HOTELITO BEACHFRONT SUITE

MI HOTELITO BEACHFRONT SUITE | 1 bedroom, free minibar, in-room safe, desk

MI HOTELITO BEACHFRONT SUITE

  • 276 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON SUITE

HONEYMOON SUITE | 1 bedroom, free minibar, in-room safe, desk

HONEYMOON SUITE

9.0 out of 10
Wonderful
(2 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL SUITE

PRIVATE POOL SUITE | 1 bedroom, free minibar, in-room safe, desk

PRIVATE POOL SUITE

10.0 out of 10
Exceptional
(3 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP SUITE

SWIM UP SUITE | 1 bedroom, free minibar, in-room safe, desk

SWIM UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for JUNIOR SUITE

JUNIOR SUITE | 1 bedroom, free minibar, in-room safe, desk

JUNIOR SUITE

9.8 out of 10
Exceptional
(10 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

4.5-star hotel in Maroma
Catch some rays on El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offers 149 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the hotel's 4 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 beach bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive hotel also offers a fitness center, a garden, and a terrace. Complimentary uncovered valet parking is available on site.

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
MIO CUCCINA ITALIANA - This restaurant specializes in Italian cuisine and serves dinner only.
CARIBBEAN GRILL - This restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.
LIMA LIMÓN - This restaurant serves breakfast, lunch, and dinner. Open daily.
PAPITOS GOURMET BEACH - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24 SWIM-UP BAR - This bar is located by the pool. Open daily.
Room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Land activities

Volleyball

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 4 bars/lounges
  • 4 restaurants

Restaurants on site

  • 24 SWIM-UP BAR
  • CARIBBEAN GRILL
  • LIMA LIMÓN
  • MIO CUCCINA ITALIANA
  • PAPITOS GOURMET BEACH

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Snorkeling

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels
  • DVD player

Food and drink

  • Free stocked minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 130 out of 162 reviews
Rating 8 - Good. 25 out of 162 reviews
Rating 6 - Okay. 4 out of 162 reviews
Rating 4 - Poor. 3 out of 162 reviews
Rating 2 - Terrible. 0 out of 162 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Malena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our honeymoon here at El Dorado Maroma. The views are breathtaking, service is usually amazing, although we did have a couple waiters who missed a few steps occasionally( like not bringing us breakfast pastries basket when all other tables got one.) The have a great selection of food and alcohol included, Patron, 1800, good options. The main pool area is quite loud, and could be heard from inside our private pool suite, so we spent most of our time at another pool in a quieter area. (They did offer to move us for $100/per night upgrade). The catamaran boat tour with snorkeling was very interesting and we saw the second largest coral reef with a giant sea turtle! The property did need some upgrades in furniture that isn’t damaged and new carpet, but the rest of the resort was in good shape. I wouldn’t recommend the provided transportation as it took us over two hours after arriving to the van to actually get to our hotel, but overall a very pleasant experience and a great choice in Playa del Carmen. The landscaping and tropical gardens really won us over, as well as the resorts smaller scale in comparison to the mega resorts.
Stayed 7 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in May 2025

10/10 Excellent

Alfred

The Staff is the best I have ever experienced
Stayed 6 nights in May 2025

10/10 Excellent

dahily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely gorgeous. I had an amazing time. If you are looking to relax, not worry about a thing and enjoy yourself this is definitely the place. At times we felt like we had the hotel all to ourselves, we are most definitely coming back. It’s a bit of a drive from the airport but they offer transportation which made it a lot easier. Worth every penny!
Stayed 3 nights in May 2025

10/10 Excellent

Justin, New Fairfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing week at this resort. It was a 10!!! We will absolutely return!
Stayed 7 nights in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful, Lomas transportation was not professional but all areas of the property were very nice, the spa was excellent and the restaurant choices were great.
Stayed 4 nights in Apr 2025

8/10 Good

Sharon

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful resort. nice pools and a lot of cute areas for photo ops or private walks. The food was only OK.
Stayed 5 nights in May 2025

8/10 Good

Johana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful beach and property.
Stayed 4 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
We’ve stayed here multiple times. We really like the small size of the resort and quality food. There did seem to be a drop off in the quality of service. I asked the concierge 2 days in a row to book us a reservation and it never happened. I also mentioned a few issues with the room that were minor but were never addressed. At dinner we had a bottle of wine that we ordered and it was court so we sent it back. They never offered other options so we went the entire meal without a bottle of wine which I would gladly have purchased. The house wine options are not very good which is fine because they do have bottles you can purchase. Not sure what changed since the last few times we have been, but we likely will try other places. The location, size, and grounds are great.
Stayed 3 nights in May 2025

10/10 Excellent

Rocio Briseno

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to enjoy some time off. The staff help create a very relaxing environment very accommodating and welcoming. Amazing food, entertainment and the beach is the best in the area
Stayed 4 nights in Apr 2025

10/10 Excellent

Klarisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, and resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Daniele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent all around
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my time here. Will be coming back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Brittany

Stayed 4 nights in Apr 2025

10/10 Excellent

Reuben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all inclusive for a relaxing getaway. The staff was great, very attentive, the beach is incredible, the amenities are such that there is no reason to actually leave the resort outside of the included activities like the cenotes etc. Food is decent, not amazing. The brunch at the day club was the best, mostly everything else is pre-made and heated up, so there is a noticeable difference in quality between a 7:00 reservation and a 9:30 reservation, but overall I would absolutely return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for our wedding Anniversary. They spoiled us with turn down service every night and they sent us flowers with a card that said Happy Anniversary. They really went out of their way in everything they did. This property is well taken care of. The staff was so amazing. They catered to our needs. We would definitely stay there again. The beach is beautiful and always well taken care of. The food was excellent. I loved that they did not have buffets like some of the other all inclusives. The whole staff goes above and beyond.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was recommended by a friend. I will absolutely be back. We did one excursion to the monkey sanctuary, definitely worth it. Oh and don’t miss the fiesta on the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ilya

Stayed 4 nights in Apr 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A poolside small buffet would’ve been nice for getting a snack when didn’t want to dress for the restaurant. Staff was friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Davette, CONCORD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful property! The grounds are immaculate and the my room was always spotless. The staff was extremely friendly and made me feel welcomed and taken care of. I felt so safe at all times; from the transportation to walking around the resort. The food was great. Top shelf alcohol. Good communication via the app. Excellent stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Elias

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The El Dorado Maroma sits on a pristine beachside property. It has incredible food options, views, service, and pools. Breakfasts are unbeatable, featuring authentic Mexican cuisine, while lunches and dinners provide excellent options at Caribbean, Peruvian, and Italian restaurants, each with dishes to compete with the best restaurants anywhere. The waiters are always friendly, and the service staff helpful. Look for Arturo at Pepito's for especially friendly service. That guy's the best! We can't say enough about this place and are already talking about going back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities
Loved the property and the food was excellent!
Stayed 5 nights in Mar 2025