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Excel Sense Playacar Boutique Hotel

3.5 star property

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December 2024
January 2025

Photo gallery for Excel Sense Playacar Boutique Hotel

Interior entrance
Premium bedding, in-room safe, iron/ironing board, rollaway beds
Outdoor pool
Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds
Property amenity

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Laundry
  • Air conditioning

Explore the area

Map
Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717
  • Playacar Golf Club
    12 min walk
  • Don Pepperoni PlayaCar
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    19 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min walk

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Deluxe Room

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

  • Sleeps 6
  • 6 Twin Bunk Beds

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Double Room, 1 Bedroom

  • 430 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Executive Studio, Multiple Beds, Private Bathroom

  • 388 sq ft
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Suite, 1 Bedroom

  • 430 sq ft
  • Sleeps 2
  • 1 Queen Bed

About this property

Excel Sense Playacar Boutique Hotel

3.5-star hotel in Playacar
An outdoor pool, a restaurant, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a children's pool, and a meeting room are onsite.
Excel Sense Playacar Boutique Hotel offers 13 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wireless Internet access is complimentary. Excel Sense Playacar Boutique Hotel features an outdoor pool and a children's pool. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Playa del Carmen hotel also offers a rooftop terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Excel Sense Playacar Boutique Hotel is a smoke-free property.

Onsite venue - This restaurant specializes in Mexican cuisine.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2000 per vehicle (one way)
  • Rollaway bed fee: MXN 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Blue Bay Grand Esmeralda Mayan Riviera
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Esmerelda
Bluebay Grand Esmeralda Hotel
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Excel Sense Playacar Boutique Playa del Carmen
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Excel Sence Playacar Boutique Playa del Carmen
Excel Sence Playacar Boutique
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen Mexico
Excel Sense Playacar Boutique
Excel Sense Playacar Boutique Hotel Hotel
Excel Sense Playacar Boutique Hotel Playa del Carmen
Excel Sense Playacar Boutique Hotel Hotel Playa del Carmen

Excel Sense Playacar Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 117 reviews" "
Rating 8 - Good. 38 out of 117 reviews" "
Rating 6 - Okay. 25 out of 117 reviews" "
Rating 4 - Poor. 13 out of 117 reviews" "
Rating 2 - Terrible. 13 out of 117 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It was not as they showed in pictures, the room I booked was not the one I booked through Expedia
Stayed 3 nights in Mar 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us.
Stayed 3 nights in Jan 2019

2/10 Terrible

Ed, San Francisco, CA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place.
Stayed 6 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in playacar, which means security sunce all access to playacar have security gates
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, I liked the small pool for my children he is 5 years old and my Daugther is 8 years old perfect for them because they don’t know how to swing
Stayed 7 nights in Jun 2018

6/10 Okay

Zuzana

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable beds, non-existent service, shower with no pressure, noisy street whole night, no pool, bathroom smells very bad even with window open whole day. When we asked for a taxi, it was at least 15 years old Nissan, while all taxis on street were decent shape. We were looking for middle priced place to stay but this one is on cheap end. At least we got clean bed sheets.

8/10 Good

scott, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in an excellent location. The staff were very helpful and friendly.
Stayed 1 night in Feb 2018

4/10 Poor

camarariess, North Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
This "resort" is a run-down property. Grounds are not well kept, food is bad, service is worst. I blame management, not the employees.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cluttered & had musty smell. Location & area: 10
Needs remodeling- just get rid of all the junk! Needs to be open spaces & clean lines, less clutter. Must get rid of all extra fabrics, carpets, curtains that hold musty smells. Location & area are a 10! Make it clean & modern! Kitchen was perfect. Beds had old covers- just use white sheets, no covers! Get rid of tacky clutter- better if open clean spaces. Why Asian style in Mexico? Receptionist was great. Dog barked incessantly out livingroom window. Great potential if cleaned out with just modern white linens.
Stayed 1 night in Dec 2017

8/10 Good

Adam, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and charming
Just a quick overnight before our condo wss ready. Overall impression quite satisfied
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Simple but GOOD
Great value for money. They were making some repairs (hence the condition assessment), but nothing that affected our stay. The staff was nice and the place was clean. Area is GREAT.
Stayed 1 night in Aug 2017

6/10 Okay

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not able to get the room that i requested because of a overbooking mistake. But overall service was great. The rooms super clean and nice.
Stayed 1 night in Nov 2017

6/10 Okay

David

Liked: Cleanliness, staff & service
Great Personnel, good location, disappointing hote
The staff were awesome- friendly, helpful, courteous and responsive to our needs. The hotel itself, not as good, lacking the basic necessities/expectations in some cases.
Stayed 8 nights in Nov 2017

6/10 Okay

Marcela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great and inexpensive place but...
I love the place. It is cozy and breakfast at the roof restaurant was very good. My room was clean and nice, I liked it very much for the price. I love the theme, Hindu style. Unfortunately the girl attending the reception was rude. She had a terrible bad attitude that ruined my last day, even though I gave her nice present with a value of $30 US dollars. I would love to return but not with people like her. She needs training and treat guests better. :(
Stayed 2 nights in Oct 2017

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed two nights to visit Xcaret. Location was awesome, in gated community, felt really safe. Xcaret about a 10 minute drive away. Beach and 5th avenue also just minutes away. Highly recommend this hotel. Just one warning, address is listed incorrectly on booking website. Call the hotel for directions.
Stayed 2 nights in Jul 2017

2/10 Terrible

Miguel A

If I have to stay again I probably think twice.
It's a small hotel and the restaurant around take all the parking space I have to wait 30 mins for parking. Also the bars under the hotel stay on till 3:00 am and the make a lot of noise.
Stayed 1 night in Aug 2017

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Good
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room wasn't ready then I have to drive the recepcionist to a different location like 2 miles down the road I wanted I room with a king side bed, I ended up in crappy apartment

2/10 Terrible

w

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place to stay
To much stairs They don't know nothing about póliza regulations Bad service to tourist people The hotel don't have elevator No service for handicaps

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall pretty good service and room. The only thing is that it's in a private area and there aren't much things to do around.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!

2/10 Terrible

Never again !!, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room we had was the worst I had in my 45 years
The room we had was horrible. The floors were so dirty, the moment we put our feet on the floor, they became filthy and black. The furniture was also very old and dirty. The kitchen was a disgrace to human kind. The beds were not changed when we arrived, the sheets had body hair and have cigarette burns and wholes. It was obvious to me that the cleaning ladies only pulled the covers back on the bed throughout our stay as the same stains on the sheets were apparent every day. We had to ask to change the sheets and towels, if not nothing was done. The bathroom shower door was broken, I had to fix it myself. When we flushed the toilet, we has to pour water at the same time for it to flush properly. The safe was broken, never was fixed. The fridge was rusted and discusting. The microwave made me sick it was so filthy. One burner out of the two worked. Little to no kitchen equipment, not to mention also very dirty. The roof top pool was disgusting, me and my wife had to clean it and put chlorine in the water as we found it from looking around. All the garbage were continuously full and rerely emptied. We came back one day to find our room door unlocked and a brand new bottle of rhum miising from our room STOLEN !!! Believe me I could of used it.