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Princess Family Club Riviera - All Inclusive

5.0 star property

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Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board
Meeting facility
Sports facility
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Breakfast included
  • Parking included
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪18 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Family Room (Club)

  • 628 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s)

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Quadruple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Family Room -5 Guests- Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 Guests- Deluxe With Garden View

  • Sleeps 5
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

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Table tennis, music library

Grand Riviera Princess - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
4.0 out of 5, Very Good, (3589)
The price is $334
per night
$334 total
includes taxes & fees
Apr 3 - Apr 4
Grand Riviera Princess - All Inclusive

About this property

Princess Family Club Riviera - All Inclusive

5-star Playa del Carmen resort close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 12 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 20 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking is complimentary.

Princess Family Club Riviera - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 318 out of 769 reviews
Rating 8 - Good. 235 out of 769 reviews
Rating 6 - Okay. 120 out of 769 reviews
Rating 4 - Poor. 53 out of 769 reviews
Rating 2 - Terrible. 43 out of 769 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Maria Sonia

Stayed 4 nights in Dec 2024

4/10 Poor

Mallory

Traveled with family and small children
Disliked: Cleanliness
Room smelled like mold
Stayed 5 nights in Dec 2024

8/10 Good

Sarah N

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here at the Princess Family Club. Staff was nice, food was decent, lots of different places to eat and swim, the beach was sensational! If you don't like to walk this isn't the place for you. We walked a LOT. There are shuttles that can transport you around. But it was perfect for us and our 8 year old. The wildlife is so neat here, too! We will come back again for sure.
Stayed 7 nights in Dec 2024

4/10 Poor

Alexsander

Stayed 8 nights in Nov 2024

10/10 Excellent

Alena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying in the Princess, all was amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sercan

Stayed 5 nights in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024

8/10 Good

MARCEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Menos de lo que esperas,lo salvan ciertos detalles
El hotel definitivamente no fue lo que esperábamos, a la llegada la chica de recepción grosera y mal encarada, no respetaron la habitación solicitada, no pudimos solicitar un carrito de bebé por que no había concierge, los horarios de comida horribles y super cortos, llegamos 4pm y nisiquiera el restaurante de snacks estaba abierto por que según estaba en mantenimiento, mis hijos con muchísima hambre después del viaje, instalaciones viejas y notoriamente mal cuidadas en el área dónde nos hospedamos fachadas con moho, un colchon de la litera con las sábanas manchadas como si se hubiesen orinado, el mismo que nos apoyo a cambiarlas, nos dijo que a veces como el huésped anterior “no las usó”, dejan las mismas y no se cambian, el area de niños con juguetes viejos, sucios y rotos (carritos sin volante, area de supermercado averiada, no le permitieron a mi hijo integrarse a las actividades por su edad “3 años” y en el horario que podía hacerlo “family time 1-3pm” las chicas, totalmente desentendidas y apáticas, ni por error los voltearon a ver, total desilusión). Los restaurantes de buffet todos monótonos con comida similar y diario casi lo mismo, las bebidas malas. Lo bueno… los restaurantes a la carta muy buenos, en cuanto a sabor y porciones. Las albercas sumamente limpias y muchas. Toallas todas las que solicitarás y en excelente estado, blancos de muy buena calidad. Los detalles de cortesía muy lindos, kit cubetita y palas para la playa, bolsa de playa. Cool las batitas infan
Stayed 4 nights in Nov 2024

2/10 Terrible

Hsuan Ting

Stayed 6 nights in Nov 2024

8/10 Good

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened. But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all
Stayed 7 nights in Nov 2024

8/10 Good

Liubov

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Stayed 13 nights in Nov 2024

6/10 Okay

Ania

Traveled with family and small children
Disliked: Amenities
Good was terrible, no flavor, same thing everyday. Hotel is ok, nothing special. Very far from the beach. Have to take the shuttle and wait for it. Not very convenient. I would not come back to this hotel.
Stayed 7 nights in Nov 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was incredibly long and we were left on our own to find our own room
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbra hotell . vi älskar princess
Väldigt stor resort. Vi upplevde hotellet som väldigt bra och lyxigt. Vi bodde på family club delen som tyvärr låg längst bort från stranden, så fick åka små "golfbilsbussar" till stora poolen och stranden. Man kunde såklart gå också, men tog ca 8min. plus att när man har små barn orkar de inte. Barnpoolen med splash fanns nära rummet men tyvärr var det så hög ljudnivå av vattnet att vi inte ville vara där så.mkt. vi har 3 barn och den äldsta som är 9 år var för stor för splash poolen. 7 åringen tyckte det va kul men vill ha djupare pool. 3 åringen vågade inte va där pga att hon inte vill ha vatten i ögonen. Vi bodde på andra våningen. De som bodde under oss hade direkt tillgång till pool från rummet. Så man kunde gå till den avlånga poolen om man ville bada djupare där..Men kändes konstigt att bada utanför någons rum så det gjorde vi aldrig. Hade önskat att familjedelen var lite närmare stranden. Vi gick förbi villadelen och där hade man velat bo hellre. det var växlighet mellan main pool och stranden och lite avstånd. så man såg inte havet från poolen. Solstolarna ingick för hotellet. Vi betalade extra för platinum då fick man använda solstolarna med tjocka madrasser. man fick även tillgång till VIP poolen. men var rätt liten och inte så kul för barnen..så vi va aldrig där. Fanns många poolbarer.👍 och flera pooler. 👍 Maten var jättebra på bufféerna och de andra restaurangerna vi besökte var superbra. rummen var väldigt rymliga och bra för oss med 3 barn. vänlig personal.
Stayed 6 nights in Nov 2024

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything the room service was good and very clean around the resort area.
Stayed 10 nights in Oct 2024

6/10 Okay

Bhikhu

Traveled with family
Average
Stayed 5 nights in Jul 2024

6/10 Okay

Yusleidi

Traveled with family and small children
Liked: Cleanliness, staff & service
Mientieron con el servicio de la habitación
Stayed 6 nights in Nov 2024

10/10 Excellent

Deyan, Oakland Twp

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is amazing. The property could use some cosmetic work and maintenance - I hope they plan on it in the near future. The food was good. The Sushi restaurant though served the same sushi they had at the buffet and was not worth making the reservation to go there. The desserts could use a little improvement, but that kept us from gaining too much weight on our vacation. :-) The French Restaurant was our favorite - would definitely recommend. Overall, the food was good. Overall, great value for the money we spent. The resort is very nice and clean. And, the staff is really amazing.
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our second time this year at the property. As a family unit with young kids it’s great for everyone! Although what I really didn’t like is all the smoking and vaping everywhere we went. Even though there were smoking areas and signs saying no smoking people weren’t respectful and nobody enforced the rules it was disappointing. Adults were smoking in the pools even! And one of our last nights there at la fondue a few tables over a man was consistently vaping at his dinner table with zero respect for the other tables around with young children. Also we had a few bad experiences at the reservation restaurants. Being ignored by the waiter and at one point after waiting a 1.5 hrs for our food we had to leave and go to a buffet.
Stayed 8 nights in Oct 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Party of 7, teenagers. Rooms were clean, plenty of activities. Would recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, amenities
Great place to stay
Stayed 4 nights in Oct 2024

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were constantly attacked by wild Coati's when eating outside or relaxing by the pools. There are thousands of wild Coati's (mexican raccoons) on the property that will steal your food off of your plate and grab your belongings on your chair while you are swimming. It's a constant and non-stop. You can't relax and are constantly having to fight them off.
Stayed 6 nights in Oct 2024

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was always friendly and helpful.
Stayed 8 nights in Oct 2024

2/10 Terrible

Julie

Stayed 5 nights in Sep 2024