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Family Concierge at Paradisus Esmeralda - All Inclusive

5.0 star property

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Photo gallery for Family Concierge at Paradisus Esmeralda - All Inclusive

View from room
View from room
16 bars/lounges, 4 swim-up bars, beach bar
Aerial view
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Breakfast included
  • Parking included
  • Outdoor Space

Explore the area

Map
Playa del Carmen
  • Playa 88
    ‪5 min walk‬
  • Punta Esmeralda Beach
    ‪8 min walk‬
  • Mamitas Beach
    ‪19 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min drive‬

Room options

View all photos for Family Concierge Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Family Concierge Junior Suite

  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge 1 Bedroom Suite Swim up

Espresso maker

Family Concierge 1 Bedroom Suite Swim up

  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve Deluxe Suite Adults SwimUp

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults SwimUp

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 13 King Beds

View all photos for Family Concierge 1 Bedroom Master Suite Swim up

Rainfall showerhead, free toiletries, hair dryer, bathrobes

Family Concierge 1 Bedroom Master Suite Swim up

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Concierge 1 Bedroom Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Family Concierge 1 Bedroom Suite

  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Concierge 1 Bedroom Master Suite

View from room

Family Concierge 1 Bedroom Master Suite

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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  • Breakfast included
  • All inclusive
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$1,653 total
includes taxes & fees
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About this property

Family Concierge at Paradisus Esmeralda - All Inclusive

5-star aparthotel in Luis Donaldo Colosio

Property Location
With a stay at Family Concierge at Paradisus Esmeralda - All Inclusive in Playa del Carmen (Luis Donaldo Colosio), you'll be steps from Quinta Avenida and 8 minutes by foot from Punta Esmeralda Beach. This 4.5-star property is 1.5 mi (2.3 km) from Mamitas Beach Club and 1.6 mi (2.5 km) from Playa del Carmen Main Beach.

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. Additional amenities at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Mediterranean cuisine at Vento, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 4 swim-up bars. A complimentary buffet breakfast is served daily from 6 AM to 11 AM.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has facilities measuring 25000 square feet (2323 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Family Concierge at Paradisus Esmeralda - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Family Concierge at Paradisus Esmeralda - All Inclusive features an outdoor pool and a health club. Dining is available at one of the aparthotel's 14 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include 4 swim-up bars and 16 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This all-inclusive aparthotel also offers spa services, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Family Concierge at Paradisus Esmeralda - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 11 AM.
Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Olio - This poolside restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Mole - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
The Market - Overlooking the garden, this steakhouse specializes in pizza and serves lunch and dinner.
Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach (direct access)
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Manicures/pedicures
  • Outdoor pool
  • Outdoor treatment areas
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Internet

  • Available in the apartment: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting

Restaurants on site

  • Mole
  • Naos
  • Olio
  • The Market
  • Vento

Food and drink

  • Espresso maker

Dining

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 14 restaurants
  • 16 bars/lounges
  • 4 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free stocked minibar
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch plasma TV with cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • TV in common areas

Outdoor areas

  • Furnished balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 25,005 square feet of conference space
  • Business center
  • Computer station
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Fitness classes
  • Gym
  • Health club
  • Kayaking
  • Pilates classes
  • Shopping
  • Snorkeling
  • Yoga classes
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 120 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 2011
  • Connecting units available
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Concierge at Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Hotel
Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
Family Concierge Paradisus Esmeralda All Inclusive
Family Concierge Paradisus Esmeralda Playa del Carmen
Family Concierge Paradisus Esmeralda
Family Concierge at Paradisus Esmeralda
Family Concierge Parasus Esme
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen All Inclusive

Family Concierge at Paradisus Esmeralda - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 67 out of 101 reviews
Rating 8 - Good. 26 out of 101 reviews
Rating 6 - Okay. 6 out of 101 reviews
Rating 4 - Poor. 1 out of 101 reviews
Rating 2 - Terrible. 1 out of 101 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Delcho I, Philadelphia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to this resort!
Stayed 4 nights in Nov 2021

10/10 Excellent

Zohar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best service, great for falilies, beatifull rooms, specual thanks to Hector Diaz, and pool concierge Miguel!!!
Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, great amenities and excellent service.
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Dec 2020

10/10 Excellent

Hataway, Many, LA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park, pirates ship area, The Reserve swim up bar/pool, and having a concierge/butler were the best parts for us. The free supervised kids club was nice to have as well for a respit for the parents. However it is only available 10-1 and 2-5 and everything is outside due to Covid. I think it is for ages 5-10. But I also saw a sign saying ages 5-14 elsewhere. So I’m not sure the max age. My 10 yr old son was willing to go just so hubby and I could have a couple hours at the spa, and he had his 5 and 8 yr old brother with him there. So he still had fun. However, he seemed a little too old for the activities. There is an indoor kids club area and game room that looks more exciting for pre-teen/young teens, but due to Covid it is closed off. But it was nice having the supervision available for a small break one of the days. The staff there was VERY good with the kids. My kids loved the whole resort and the water park and reserve pool were amazing. Also the bar at the reserve pool serves GOOD drinks and you are treated like VIP there. Worth it. Sailing on the hobby boat was cool and the food at most restaurants was excellent. Great is the main buffet. It was really not good at all. At Mole it is hard to tell what you are ordering bc it’s so fancy, but do it! So good!! The pork leg, the sea bass, the spicy chicken soup, and the salad are beautiful and amazing. My kids even ordered real meals just to try something new and gourmet and enjoyed it.
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020

10/10 Excellent

J.P., Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Pool was extremely noisy and loud all day long due to activities using loudspeaker
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent hotel and staff, our concierge Juan was the best. the water park its really cool
Stayed 6 nights in Sep 2019

8/10 Good

Jaroslaw

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice. Overall we thoroughly enjoyed our time there. In general, it met our expectations. The staff/service was some of the best we've had at a resort. They took great care of us and gave special attention to our 5 year old son. The staff was by far the best part of this experience. Everyone from reception/housekeeping/bartenders/restaurant/concierge were very good. We appreciated that there weren't people constantly walking around trying to pressure us into some sort of timeshare/spa treatment/activity/presentation/etc. Our suite and all of the facilities were well maintained. The variety of pools suited our needs. Always able to find a shady spot to set up shop. One comment: they have a no reserving chairs policy - which I truly appreciate - but it was taken overboard. One day all three of us were swimming and we came back to find our towels and bag of personal belongings had been thrown in a big pile off to the side as the "no reserving chairs lady" came by removing the "reserved chairs". And we heard/saw this happen to others as well. The beach isn't much to speak of, but hard to hold that against the resort. They try to keep it nice, but the seaweed was BAD. If you want to spend much time at the beach, be prepared for seaweed and the stench that comes with it. Again, I don't hold this against the resort. The food was ok. Nothing great, nothing horrible. As I said, overall, we were pleased with the resort. Don't know if we'll go back though.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the layout. The property is kept very clean and the staff is super friendly and helpful. We didn’t like that we were penalized for bringing children in that at time there family side lacked entertainment at night while the adult side got a DJ or a band. We also didn’t like that the pools closed so early. ESP since you could NOT swim in the ocean. We love the activities crew. They were a lot of fun but spread thin across the hotel. They need more staff for that.
Stayed 7 nights in Jul 2019

10/10 Excellent

Family, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent resort. Restaurants are great, staff are great, facilities are great.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff hector arianes The beach was horrible and smelled
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019