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Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

4.5 star property

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Photo gallery for Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

OCEANFRONT SWIM UP SUITE | Pool | 2 outdoor pools
OCEANFRONT SWIM UP SUITE | Beach/ocean view
BBQ/picnic area
Beach/ocean view
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • All inclusive
  • Pool
  • Room service
  • Outdoor Space

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪6 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for OCEANFRONT SUITE

OCEANFRONT SUITE | Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for OCEANFRONT SWIM UP SUITE

OCEANFRONT SWIM UP SUITE | Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT SWIM UP SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for OCEANFRONT POOL SWIM UP SUITE

Free minibar, desk, laptop workspace, blackout drapes

OCEANFRONT POOL SWIM UP SUITE

  • 722 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite Standard With Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite Junior With Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Suite With Sea View

Free minibar, desk, laptop workspace, blackout drapes

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 2 Queen Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

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$493 total
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About this property

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

4.5-star Playa del Carmen apartments with balconies
Catch some rays at the beach or spend the day relaxing at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 5 restaurants. Each apartment boasts a jetted tub and offers free minibar items and a balcony. Thoughtful touches include bathrobes and slippers, and also available are room service and a Smart TV.
Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive offers 159 air-conditioned accommodations with free minibar items and complimentary newspapers. Rooms open to balconies or patios. 30-inch Smart televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, NÁAY SPA. Services include deep-tissue massages, hot stone massages, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Some rates at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the aparthotel's 5 restaurants. Guests can unwind with a drink at one of the aparthotel's bars, which include 2 poolside bars and 2 bars/lounges. Wireless Internet access is complimentary.

This luxury aparthotel also offers spa services, a terrace, and a complimentary children's club. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary uncovered self parking and uncovered valet parking are available on site.

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive has designated areas for smoking.

KICK - This restaurant serves breakfast and lunch.
PALMS RESTAURANT - This restaurant serves breakfast and lunch. Open daily.
JADE - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
HABB - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
SWELL - Onsite bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Volleyball
Kids club
Childcare

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children

Restaurants on site

  • HABB
  • JADE
  • KICK
  • PALMS RESTAURANT
  • SWELL

Dining

  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • Free stocked minibar
  • Room service

Bedrooms

  • Bedsheets provided
  • Day bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or hydromassage showerhead
  • Private or shared bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (45 inch wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 159 units
  • Banquet hall
  • Garden
  • Traditional architecture

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Generations Riviera
Generations Riviera Maya Gour
Generations Riviera Maya Playa del Carmen
Generations Riviera Maya Resort Playa del Carmen
Maya Generations
Riviera Maya Generations
Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 81 reviews
Rating 8 - Good. 9 out of 81 reviews
Rating 6 - Okay. 13 out of 81 reviews
Rating 4 - Poor. 9 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

9.0/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sang I

Liked: Cleanliness, property conditions & facilities
Nick and maroma beach was good
Stayed 2 nights in Dec 2024

4/10 Poor

DEBORAH

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
Stayed 9 nights in Dec 2024

4/10 Poor

AIMEE

Traveled with family
Disliked: Property conditions & facilities
Poor management of checking in guests, communication on the site
Stayed 2 nights in Dec 2024

10/10 Excellent

Jonah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The staff were very friendly and jolly which is a great way to greet people
Stayed 3 nights in Dec 2024

10/10 Excellent

patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time and everything was very well organized and everyone was helpful and pleasant.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohamed Yahia

Liked: Cleanliness, property conditions & facilities
This resort was beautiful and a great place for children and their families to enjoy
Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
Stayed 5 nights in Oct 2024

10/10 Excellent

Hawa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca Barcellos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Best experience, love the hotel and also the staff. Great kids area and the food was incredible. Will definitely come back :)
Stayed 4 nights in Aug 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mi esposa, mi hija y yo tuvimos recientemente el placer de alojarnos en Generations Resort, ¡y no tengo palabras para describir mi experiencia! Desde el momento en que llegamos, todo el personal hizo todo lo posible para que nuestra estadía fuera excepcional. El resort en sí es hermoso, con vistas impresionantes y comodidades de primer nivel, pero es realmente el personal el que lo hace brillar. Quiero agradecer especialmente a Brian, Luis y Alex, quienes fueron nuestros meseros durante nuestra estadía. Su atención, calidez y profesionalismo fueron excepcionales. Siempre nos recibieron con una sonrisa, recordaron nuestras preferencias e hicieron que cada comida se sintiera como una ocasión especial. Su dedicación a brindar un servicio excepcional no pasó desapercibida y realmente mejoró nuestra experiencia en el resort. En general, el equipo de Generations Resort superó nuestras expectativas en todos los sentidos. Si está buscando un lugar donde se sienta bienvenido, cuidado y mimado, este es el lugar. ¡Estamos ansiosos por regresar! ¡Gracias a todos en Generations Resort, especialmente a Brian, Luis y Alex, por hacer que nuestra estadía fuera inolvidable!
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
Stayed 5 nights in Jul 2024

6/10 Okay

HEATHER

Traveled with partner
Disliked: Cleanliness
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
Stayed 3 nights in Aug 2024

10/10 Excellent

nadine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!! Only 1 problem, the one food preparer in the Chef Market was not wearing glove and was touching the grilled chicken, bread and waffle with his bare hands. Very unsanitary!! No bueno!
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, CHICAGO

Traveled with family
Liked: Cleanliness
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
Stayed 5 nights in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Stayed 2 nights in Jul 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great and seamless experience from the complimentary pickup from the airport to the stay with many food options. The staff were great the whole way through.
Stayed 4 nights in Jul 2024

4/10 Poor

Gregory, Lake in the Hills

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

YHUNDRA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about it. The drivers were punctual to get you from point A to point B around the resort. The pool was plentiful. The breeze from our room overlooking the ocean was amazing. The only thing that was a slight issue was in the Chef Market. My fiancee wore a shirt that had very short sleeves and the host was giving a little slack. until we pointed out that there were a few ladies of the same party in pjs and head scarves at the breakfast seating.. other than that.. it was awesome
Stayed 5 nights in Jun 2024

10/10 Excellent

yasmin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall satisfactory
Stayed 7 nights in Apr 2024

10/10 Excellent

Jillian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff could not be nicer or more willing to help. Everyone goes out of their way to make sure you have everything you need. The restaurants are incredible for an all inclusive. The drinks are delicious. We brought our baby and they had everything we needed at the resort - a crib/monitor/etc. It’s not a big resort, but if you are looking for a short relaxing vacation, this is great!
Stayed 3 nights in Apr 2024

4/10 Poor

Nicole

Traveled with family
Liked: Cleanliness, amenities
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
Stayed 4 nights in Apr 2024

8/10 Good

JAMES DANIEL BASTIAN

Stayed 7 nights in Apr 2024

4/10 Poor

Jennifer

Traveled with partner
Disliked: Amenities
Check in was lacking any information even when we were told “butler” would help. The front lobby had no one to greet us or bell hop. Time was limited when available to ask for help. Check in map and amenities were not explained. We found most restaurants were hard to get into. Most workers were texting on mobile devices vs providing services. Highlight was drivers between resorts who went out of their way to stop, help or provide info. Don’t recommend for the cost to make a reservation.
Stayed 7 nights in Apr 2024