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Grand Riviera Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Housekeeping
$236
includes taxes & fees
Sep 26 - Sep 27

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(25 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

7.8 out of 10
Good
(196 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2050 out of 4295 reviews
Rating 8 - Good. 1056 out of 4295 reviews
Rating 6 - Okay. 602 out of 4295 reviews
Rating 4 - Poor. 282 out of 4295 reviews
Rating 2 - Terrible. 305 out of 4295 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

angelina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the staff is very friendly. Would stay there again!
Stayed 6 nights in Jun 2025

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Very nice staff except for a few. Love the constant cart that takes you to and from the rooms to the lobby
Stayed 5 nights in Jun 2025

10/10 Excellent

Ronald

Stayed 7 nights in Jun 2025

10/10 Excellent

Adrian B

Stayed 7 nights in Jun 2025

8/10 Good

Skyla

Stayed 5 nights in Jun 2025

10/10 Excellent

Yami

Stayed 4 nights in Jun 2025

10/10 Excellent

Ashley

Stayed 5 nights in Jun 2025

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Yara Mouatassam

Liked: Cleanliness
Stayed 3 nights in Jun 2025

6/10 Okay

Sharon

Traveled with partner
After my 4th time here i found the food to be sub par.
Stayed 7 nights in Jun 2025

6/10 Okay

Michels De

Liked: Cleanliness, amenities
No casino and no entertainment at night
Stayed 5 nights in Jun 2025

10/10 Excellent

Margalita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place for a family trip.Stuff was very friendly, room comfortable.we enjoyed our stay!
Stayed 5 nights in Jun 2025

10/10 Excellent

Evelin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good service Entertainment was poor and staff stole our sandals from the main pool
Stayed 3 nights in Jun 2025

2/10 Terrible

Stephanie

Last time I came I
Stayed 4 nights in Jun 2025

8/10 Good

Herbert

Stayed 7 nights in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Summer Lucretia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend this property! The staff is amazing!

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend this property! Staff is amazing!
Stayed 4 nights in Jun 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and friendly staff
Stayed 7 nights in May 2025

2/10 Terrible

Caroline

Traveled with family
Disliked: Amenities
La mayoria de la propiedad esta en remodelacion. Se pidio una habitacion de 2 camas (com mas de 1 mes de anticipacion) y me dieron una habitacion con 1 sola cama. La habitacion que me dieron apestaba a pura humedad y el inodoro estaba tapado. Se reporto pero no hicieron nada. Habia cucaracha en la habitacion.
Stayed 4 nights in Jun 2025

10/10 Excellent

Annie

Stayed 7 nights in Jun 2025

8/10 Good

Roxana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean resort. Food was great, except the desserts. They had entertainment every night which was great and fun. The pool is awesome. Unfortunately the beach had too much seaweed so you couldn’t get in, but still a pretty beach. I would go back!
Stayed 5 nights in Jun 2025

2/10 Terrible

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beggining the only reason I booked this resort is because of the waterpark for the kids and while you're reserving It shows included with the all-inclusive but when you get there surprise surprise it's a separate cost we had to go to a membership to get only a 1-day pass, we did not get to use it because it had to be on the day before we checked out but my dad passed away and I had to leave early and was completely shut down for a refund of the last 2 days. I will never return to this resort there are others that offer the true all-inclusive package.
Stayed 6 nights in Jun 2025

2/10 Terrible

Michael james

Disliked: Cleanliness, amenities, property conditions & facilities
This trip was HORRIBLE start because You/Princess FAILED to deliver the correctvroom we bought from Expedia. We always buy BEACHFRONT However, we got a small 1 bedroom garden viewv3rd floor without an elevator. Really, it was 1 Big Lie After anoyher; Half the resort is under construction. Half the pools are Closed. Half, inclufing bea hfron was closed oversold or family. We bot Adults Only. The food was a 3 ofv10. Only 1 breakfast restaurant & is same o buffer every day. Mediocre at best food. Very disappointed. We fervent a Big Refundr
Stayed 4 nights in Jun 2025

10/10 Excellent

Nelson

Stayed 4 nights in Jun 2025