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Grand Riviera Princess - All Inclusive

5.0 star property

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Relax by the resort pool surrounded by thatched-roof lounge areas and take in the views of the surrounding architecture.
Experience tranquility amidst lush greenery and a serene water feature.
Relax in a serene setting surrounded by lush greenery and a tranquil water body.
Experience the grandeur of our hotel lobby, featuring a spacious open area with comfortable seating and a striking staircase.
Relax in a serene beachside retreat with a comfortable bed, surrounded by lush palm trees and the soothing sound of the sea.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(23 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

7.8 out of 10
Good
(188 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 3

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 3

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Sleeps 4

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • Sleeps 1
  • 1 King Bed

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 2

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 3
  • 2 Double Beds

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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1949 out of 4106 reviews
Rating 8 - Good. 1021 out of 4106 reviews
Rating 6 - Okay. 575 out of 4106 reviews
Rating 4 - Poor. 271 out of 4106 reviews
Rating 2 - Terrible. 290 out of 4106 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time!
Stayed 7 nights in Apr 2025

10/10 Excellent

Elina

Stayed 4 nights in Apr 2025

2/10 Terrible

Mary

Traveled with partner
Liked: Staff & service, amenities
Over all the staff was courteous. There. Were a few that would brother, not liquor direction. The most disheartening thing is we went for quire relaxation to lounge the beach and just enjoy tranquility. We. Had a private walkout to the water from our balcony, which was covered with children. Streaming laughing playing. Have a wonderful time all the time. I have 16 grandchildren. Love them all but I didn't want to have children on my vacation. Especially someone else's. The beach was covered with seaweed. You couldn't enjoy the ocean at all. They had anequated means of trying to dispose of the seaweed which we were never able to fully do. They only had red wine and white wine. No variance in either. Young adults were allowed to carry on outside of our bedroom door all hours of the night yelling screaming in partying right outside of our door my husband Knight do not sleep the entire trip for multiple reasons the noise being one of them. The malt in the room being another. Sing a coffin online as another.. We actually booked an early flight home. It was ridiculous. They were supposed to pick us up in our room at 2 o'clock in the morning. Because that was the only time they could get a shuttle to the airport for an eight o'clock flight. Yet they didn't show up. So we logged our luggage half a mile up to the main lobby. Where our shuttle was to meet us. I was never so glad to be home from a vacation..
Stayed 6 nights in Apr 2025

10/10 Excellent

Harpreet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort - staff was really amazing. restaurants food was delicious - italian and steakhouse specifically.
Stayed 6 nights in Apr 2025

10/10 Excellent

Li Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Kamal

Stayed 4 nights in Mar 2025

8/10 Good

Rj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Samia

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Poornima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Mohammad Nabi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Lots of entertainment/shows every night and the food buffet was great. I will definitely go back
Stayed 4 nights in Apr 2025

10/10 Excellent

Piotr, New Britain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is huge and very nice! Staff was friendly at any encounter and very useful. The resort is huge and you can walk around all day which is great because you get to burn all your calories from the drinks and food. Food could be better but there is great selection and you can always find something to eat which you would love. Great restaurants for dinner!
Stayed 7 nights in Apr 2025

10/10 Excellent

Pawel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall great resort.. great food.. highly recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 7 nights in Apr 2025

10/10 Excellent

Samarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

6/10 Okay

Yana

Traveled with partner
Liked: Cleanliness, staff & service
The food was horrible. Not once did we like the food. We visited 2 years ago and loved it, and this time it was horrible. Service was good, the bartenders were amazing and fun. No music so bring a speaker. Sunscreen is 35$. A couple vomited in the pool and they closed the pool down, they should of cut them off at 10 am. Beach is good but crowded and first come first serve on spots. Pool doesn't have enough shade area so get there early. Food is the number one for us and this was not it. Other than that it was ok.
Stayed 7 nights in Apr 2025

6/10 Okay

Victoriya

Traveled with family
Liked: Staff & service, amenities
The stuff is amazing!
Stayed 6 nights in Apr 2025

8/10 Good

Gary Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Hock Yuen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our first time at an all inclusive resort and it was a pretty great experience. The staff at the restaurants (buffet, bars and ala carte) were very friendly and always helpful. The resort is pretty massive although slightly dated was still very pleasing and comfortable. The food was pretty good but you need to book the ala carte ones quickly. We managed to try different ones throughout the stay. Would recommend this resort if you are looking for an all inclusive one in Playa Del Carmen
Stayed 4 nights in Apr 2025

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 10 nights in Apr 2025

10/10 Excellent

Nathalie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really beautiful in the middle of a forest with animals living in. We spent a really good stay.
Stayed 7 nights in Apr 2025

8/10 Good

Tammy Evelyn May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an extremely large property with many points great for getting in your steps, but also had the convenience of the shuttle
Stayed 7 nights in Apr 2025

8/10 Good

Michael Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of available pool side seating. Everything within walking distance. Not overly crowded or busy. Overall nice property. Lots of pools. The resort is missing a dedicated coffee establishment and smoothie bar. The property is also lacking in walk up bars area.
Stayed 5 nights in Apr 2025