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Grand Riviera Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Exterior detail
Reception
Kayaking
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1703 out of 3599 reviews
Rating 8 - Good. 916 out of 3599 reviews
Rating 6 - Okay. 498 out of 3599 reviews
Rating 4 - Poor. 243 out of 3599 reviews
Rating 2 - Terrible. 239 out of 3599 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Haley

Traveled with family
Disliked: Amenities
Second time back and disappointed this time with the lack of service and lack of variety and quality on the buffet.
Stayed 7 nights in Dec 2024

8/10 Good

April, Beaver Dam

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Nura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is unfortunate that the beach is filled with rocks, even in the water. You couldn’t enjoy the water, without hurting your feet. The food was not yummy, I would give a 5/10. There’s four buffets and all of them served the same food, no variety. Even the restaurants weren’t good.
Stayed 7 nights in Dec 2024

8/10 Good

Michelle Exconde Lozada

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Riviera Princess is an expansive property that offers a lot for travelers seeking a tropical getaway. Despite being nearly fully booked during our stay, the resort never felt overly crowded, which speaks to its thoughtful layout and size. The beach was stunning, with soft, powdery sand that added to the overall relaxation and charm of the experience. However, there were some downsides to our stay. One of the most frustrating aspects was the restaurant reservation system. Guests are required to book in advance for the à la carte restaurants, and availability can be very limited. This became a significant issue for our large group, as we struggled to secure reservations for everyone at the same time on several evenings. It was particularly disappointing when we were told the restaurants were fully booked, yet suddenly there was availability if we purchased a bottle of alcohol. This left a sour taste, as it felt more like an upsell tactic than genuine hospitality. While the resort has much to offer in terms of natural beauty and amenities, the reservation system and these questionable practices left room for improvement. If you’re traveling with a large group, plan ahead and be prepared for some logistical challenges when it comes to dining
Stayed 7 nights in Dec 2024

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional!! First time here and will definitely will be back!
Stayed 5 nights in Dec 2024

6/10 Okay

Abigail

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

RENEE Lynette

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Peter Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The only thing that made this place somewhat enjoyable with the staff. The management in this place are horrific. They do not know how to treat customers properly and they can be very rude and condescending. I was actually accused of being a liar by one of the overnight managers The manager at the chillout lounge whose name is ANHIL was very rude and condescending not only to his staff, but to myself. I quite enjoyed my first day here, but the property seems to have gone downhill drastically since that last visit approximately two years ago. I would not recommend this place to friends or family anymore and I’m not sure how it has a five star rating.
Stayed 14 nights in Dec 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of funny animals
Stayed 6 nights in Dec 2024

10/10 Excellent

Ravinder Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hospitality and nice surrounding. Easy access to beach.
Stayed 6 nights in Dec 2024

8/10 Good

Brian Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a nice large property. It has several pool areas and a nice beach area. By one of the pools, they served freshly made tacos every day.... I highly recommend getting some, they were delicious! The staff were all very friendly and accommodating. As a VIP, I also had access to VIP-only lounge areas and a concierge, which was a nice perk. This is a very nice place which is large enough that the areas including the buffet were not too crowded. Some of the Cons of the property were: It was supposed to be a non-smoking property, with a couple of designated areas for smokers. Well, there was smoking going on everywhere and the staff did not do anything about it..... it is disgusting when trying to relax by the pool. I also didn't like that there were no open-air restaurants. We usually have had them at all other properties we have stayed at. The food was mediocre at best and usually served cold. Trying to get reservations was sometimes difficult. Their app is terrible, and we had to do things through the website application. Overall, I would say this is a decent resort to stay at. Great grounds and a friendly staff can make up for some of the short comings.
Stayed 6 nights in Dec 2024

2/10 Terrible

Lana

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, didn’t change towels or take away dirty dishes, dead old salamanders, disgusting shower, blow dryer shorted out, burnt my thumb
Stayed 4 nights in Dec 2024

8/10 Good

Alena

Stayed 7 nights in Dec 2024

4/10 Poor

Jillian

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Overall dissatisfied. The wild life was bothersome. Would go through people’s bags and steal food. Staff overall was not that friendly. Food was gross at every buffet and restaurant. We were traveling as a group and you’re not allowed to make reservations for more then two people which was very inconvenient. They made us buy a bottle of wine at one restaurant just to sit together. Room was cleanish on arrival. There was sand on the ground and the bathroom was not super clean. Hallways usually had trash sitting in there. Will not return to this resort.
Stayed 6 nights in Dec 2024

6/10 Okay

Pedro

Stayed 7 nights in Dec 2024

10/10 Excellent

Gladys

Stayed 4 nights in Dec 2024

4/10 Poor

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The dinners were not very good but the buffets were awful. I’m looking forward to eating at the airport. The service was awesome and the staff are very nice. The facility itself is beautiful but you can tell they have not updated the rooms in the past 10-15 years. The pillows and blankets were terrible, kept us up every night trying to get comfortable. I would not recommend this facility for individuals without kids, unless you want every meal, pool size, beach side, moment to be filled with screaming.
Stayed 5 nights in Dec 2024

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is a bit older but cared for. A little more maintenance in the rooms would be nice. Staff were exceptional! Pools and beach area are great. Bring water shoes for the beach, the resort part of the beach is rocky getting into the water. Lacked information on areas and activities. If you want pool chair or beach chair get up early and put your towels on them. People save them for the whole day whether they use them or not. It’s not right but if you can’t beat them you have to join them. Some of the restaurants are good and done not so great. But the service was awesome. Book the a la cartes as soon as you arrive. Some we couldn’t get into at all.
Stayed 7 nights in Dec 2024

2/10 Terrible

Chyenne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service very rude
Stayed 3 nights in Dec 2024

6/10 Okay

DINESHKUMAR

Stayed 5 nights in Dec 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very well kept resort. Staff were excellent.
Stayed 7 nights in Dec 2024

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Timea

Stayed 4 nights in Nov 2024

8/10 Good

Kezia Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Malak

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the family vibes, very safe, staff is very clean and responding. Food options are really great for all dietary restrictions and the food was delicious with the options of having a fine dining experience within staying in the hotel. Drinks are available to you upon arrival and with ur bracelet u have access to unlimited food and drinks
Stayed 4 nights in Dec 2024