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Grand Riviera Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Reception
Kayaking
Exterior detail
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪20 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (3958)
The price is $290
per night
$354 total
includes taxes & fees
Mar 8 - Mar 9
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1656 out of 3519 reviews
Rating 8 - Good. 898 out of 3519 reviews
Rating 6 - Okay. 481 out of 3519 reviews
Rating 4 - Poor. 247 out of 3519 reviews
Rating 2 - Terrible. 237 out of 3519 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arezou Jalali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff clean place loved my stay here
Stayed 6 nights in Sep 2024

4/10 Poor

Yunier, Cape Coral

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food dirty hotel
Stayed 7 nights in Nov 2024

10/10 Excellent

Travis Elden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, many bars, staff was great they are polite and we all can joke around, Had a pool.view room pool and ocean swimming was excellent
Stayed 7 nights in Nov 2024

6/10 Okay

Ian

Traveled with family
Disliked: Property conditions & facilities
Room issues.
Stayed 7 nights in Nov 2024

6/10 Okay

Binny

Traveled with family
Disliked: Cleanliness, amenities
This property is considered a 5 star resort but it did mot feel like it. Customer service in dining areas can be improved. There should be food around the pools area to that should be served. If you are at the pool you have to go to the buffet there is no food options at poolside. Long wait times to get golf cart to go ome point to another there should be more golf carts. Overall cleanliness not as expected. Rooms are old and bathroom has no exhaust. Rooms are not clean. Overall 2-3 stars out of five. Ok resort.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Shari-Lee, Port Alberni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the nightly shows. The variety in the buffets. The pools were marvellous. The rooms were spacious with outstanding bathrooms ( huge jetted tub and awesome showers) Only thing I did not like was the thought of putting dirty toilette paper into the trash instead of flushing it away…so I brought biodegradable toilette paper I specially ordered for the trip ( I read previous reviews lol) Great stay all around, Staff we’re wonderful!
Stayed 11 nights in Nov 2024

2/10 Terrible

Marcela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service. Horrible food
Stayed 6 nights in Jul 2024

8/10 Good

Caitlin

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2024

2/10 Terrible

Haneen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho
Stayed 5 nights in Nov 2024

2/10 Terrible

Rosevir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst resort I have stayed on. Staff was extremely unhelpful. The resort is huge, and there was barely any shuttles going around. The food in the dining hall was completely garbage, and you had to book the restaurants 2 days in advance, and even then it was usually booked up.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jodi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 5 nights in Nov 2024

6/10 Okay

Andrew James

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bad: -Behind the toilet was disgusting, moldy and clearly not cleaned for maybe months -Our AC didn’t work upon arrival -Our fridge was broken -There was a large hole in the screen door at the bottom that allowed wild life and bugs to get in -Our door locks were broken twice within 24 hours. They claim the battery died twice. We waited over 30 minutes for someone to come let us into our room after being told it would be a 5 minute wait -There was no outlet above, below or beside the left side of the beds nightstand -The TV was tiny and very old -There was no lock on the outside of the swim out door -There is only one shuttle and it takes up to 45 minutes to pick people up. This is a big resort so expect lots of walking and no shuttle -The wait for a drink at the bar was crazy. They are under staffed and for the most part the staff aren’t tentative -There are lots of bars on the property but after 8pm it was a 15 minute walk to an open bar from our room -The deadbolt on the door doesn’t keep the staff out -Our swim out room didn’t connect to a swim up bar but the swim outs on the Sunset side do -The theatre is indoors and doesn’t have enough drink tables -Entertainment is mediocre -Resort doctor is expensive (185US$ Perscriptions) The good: -Food is good and always available -In general the resort is well kept -Lots of pools -Lots of cool wildlife -Three swim up bars -Cute little nightclub -The staff that are good are great. 3/5
Stayed 7 nights in Nov 2024

10/10 Excellent

Luis Albert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort cleanings are great, restaurants have great choices and great accommodations and amenities.
Stayed 6 nights in Nov 2024

6/10 Okay

Jarret Dale

Stayed 6 nights in Oct 2024

2/10 Terrible

Sana

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
There’s so many things I can go on about that I didn’t like but the biggest thing is everything is a money scam in the resorts or outside.
Stayed 5 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 14 nights in Nov 2024

10/10 Excellent

Dwayne

Stayed 7 nights in Oct 2024

10/10 Excellent

Olivia Olivas

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

carlos

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Nov 2024

10/10 Excellent

Ron Alan, olathe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Loved the pool and entry from room. Staff was great and very clean. Breakfast was the best meal.
Stayed 6 nights in Nov 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and property... rooms are getting close to needing remodeling but still very good. Had a great time
Stayed 8 nights in Nov 2024

6/10 Okay

Flavia Zanni

Liked: Cleanliness
Disliked: Staff & service
The infrastructure is fine - a bit outdated, but very enjoyable. Food on the other hand is terrible!!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Chelsea

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort. All of the food was great, staff were friendly and welcoming, and the shuttles to Playa Del Carmen made day trips easy. Shout out to Hugo for helping us plan excursions that perfectly matched all of our wants!
Stayed 7 nights in Nov 2024