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Grand Riviera Princess - All Inclusive

5.0 star property

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Table tennis, music library
On the beach, white sand, sun loungers, beach umbrellas
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes
Interior
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Housekeeping
$236
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Family Room

Children's theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(199 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(26 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

7.4 out of 10
Good
(26 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

Grand Riviera Princess - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Reviews

Grand Riviera Princess - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 2069 out of 4339 reviews
Rating 8 - Good. 1063 out of 4339 reviews
Rating 6 - Okay. 614 out of 4339 reviews
Rating 4 - Poor. 285 out of 4339 reviews
Rating 2 - Terrible. 308 out of 4339 reviews

Reviews

10/10 Excellent

Dylan Frank

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was simply put, amazing !!! Me and my family had an absolute wonderful time here from start to finish. This is a great family friendly hotel. The hotel itself is gigantic with many fantastic pools with swim up bars and beach access. The restaurants and food are great!! The buffet is super clutch and the French and Thai restaurant are delicious. The staff are super friendly and helpful. Always refilling your drinks and always available for help. The rooms are great !! Huge, cool, great beds and showers, and free mini bar with drinks that gets re-stocked everyday. 1 thing I wish they had, was food by the pools. Also 1 thing about the hotel, it is HUGE so get ready to walk! Overall I highly recommend this hotel. Great food, rooms, pool, night shows and service. A great experience for me and my family and we can’t wait to go back !! Thanks Grand Princess Riviera!!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like all the wuld animals on the property. It really felt like you were staying in the wild.
Stayed 5 nights in Jul 2025

6/10 Okay

Olivia

Traveled with group
Liked: Staff & service
Disliked: Amenities
pools close early. would stay at the adults only side. not much to do if you’re not on the adults only side.
Stayed 8 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot interesting animal in the area of the hotel.
Stayed 6 nights in Jul 2025

2/10 Terrible

Elvis

Traveled with family
Disliked: Amenities
We just returned from a 10-day stay at the Princess Grand Riviera, and unfortunately, it was far from the relaxing vacation we had hoped for. First and foremost, the resort is under major construction — something we weren’t made aware of beforehand. The work happening at the neighboring Princess Sunset is directly affecting the pool area with constant noise and limited access. It really took away from the atmosphere. The beaches were another major letdown. They were completely covered in seaweed and not swimmable at all during our stay. We ended up driving about 30 minutes to a beach club just to find clean, swimmable water. That really added time, effort, and cost we weren’t expecting. The food was incredibly repetitive and honestly not very good. We ate the same few things every single night to the point where we couldn’t take it anymore. We ended up eating dinner off-resort at Fifth Avenue five times just to have something decent and different. We had stayed at this resort years ago and had a great experience, but this time was such a disappointment. I wouldn’t recommend staying here until the construction is finished, the food is improved, and the beach is actually usable again.
Stayed 9 nights in Jul 2025

8/10 Good

Genesis

Stayed 4 nights in Jul 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities
This place is beautiful, unfortunately right now half of the property is under construction so we had less access to some nice areas.
Stayed 4 nights in Jul 2025

10/10 Excellent

Bridgette, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

malik

Stayed 3 nights in Jul 2025

2/10 Terrible

Erika J

Stayed 4 nights in Jul 2025

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and resort was beautiful. It sucked that we couldnt hang out on the beach because the sea grass was horrible and took over the beach. Gift shop is so expensive 32 dollars for sun screen and 50 for a floatie I ger raising prices a little but that is ridiculous
Stayed 6 nights in Jul 2025

2/10 Terrible

ESTELA D

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs a lot of maintenance. Broken pool tiles, dirty worn down swimouts, Leaky roof.. Beach was not useable during our stay (seaweed), however was not specified on Expedia or Hotel Website. It would be forthcoming to your guest what is happening. Contruction in many areas, main pool closed not aware Watch out for fruit that falls from trees as it makes walkways very slippery with no caution signs posted. Concierge made mistake on our dinner reservations, but we were blamed that it was our fault, and basically made to wait longer because we wanted argue our point. Rooms were smelly due to seaweed, were downgraded to other rooms without any refunds, appologies but just the impression we were lucky to even receive different rooms and were lucky to keep our platinum status and perks (wristband). The Rivera Maya is a beautifuly place which made the vacation worthwhile. However the accomidations, hotel management and put the damper on a perfect vacation.
Construction on site
Main pool closed
Leaky Roof never got fixed
Unusable beach
Stayed 6 nights in Jul 2025

8/10 Good

Jared Anthony

Traveled with partner
Liked: Staff & service, amenities
Everything about the hotel was great except May through November has a very smelly seaweed situation
Stayed 3 nights in Jul 2025

2/10 Terrible

Amanda, Washington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst resort we’ve ever stayed at. Where do I even begin?!? For starters, I called a couple weeks before to confirm that the beach was accessible and being cleaned of seaweed and they told me yes, the beach was very clean. They also never mentioned that 80% of the resort was shut down for repairs, including pools, restaurants, and activities. When we arrived the smell from the beach told us everything we need to know. We couldn’t even access the water. There was only one usable pool and all the palapas around it were collapsing so no shade for pool chairs. This was all after we arrived and were told that due to an Expedia error we needed to pay $1700 more upon check-in since our children didn’t register on the reservation. When I disputed it the manager came down and told us it was actually going to be $2600 more and if we didn’t pay it he would t let us check in. Meanwhile I had all the receipts from Expedia to prove we booked the accommodation for all four people in our party but three hours later they still wouldn’t allow us to check in. They claim this happens all the time but after talking to other guests I now know that this was a scam they pull to get more money out of people who “look like they can afford it!” To say I’m disgusted with them is the understatement of the year! We had no choice but to pay the extra money. The food was atrocious. No dinner reservations were ever available. The room was never cleaned. We left and went to Cozumel for the rest.
Stayed 5 nights in Jul 2025

2/10 Terrible

Cinthia

Disliked: Cleanliness
The food is terrible, the pools are alright. Go to isla mujeres instead.
Stayed 4 nights in Jun 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service
The property was very nice. Staff overall was great. I did not receive all the perks I was promised for being a VIP. Did not appreciate that.
Stayed 4 nights in Jul 2025

8/10 Good

Damon

Stayed 5 nights in Jul 2025

6/10 Okay

Maria

Traveled with family
Disliked: Staff & service, amenities
The landscape was beautiful, other than that I do not recommend. I will not return to this resort again. This is not a 5 star resort, in my opinion it’s more of a 4 star.
Stayed 5 nights in Jul 2025

10/10 Excellent

Esperanza Aurora

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Sandra Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! I chose the east coast of Mexico because I heard the beaches were incredible; apparently they are… from Nov-March… but not in July! We didn’t know about “seaweed season”, which we hit, so the beach was disgusting and smelled absolutely awful. However, the resort itself was wonderful! Lots of pools from which to choose, incredible food at the buffet and the many lovely restaurants, all on-site. The staff are all super friendly and helpful! If you want to leave the resort, you cannot just walk to another place, rather, you need to take a lengthy shuttle or cab. They offer lots of excursions at additional costs, but well worth going on them. The 60 min evening entertainment was great too; mostly dancing. The shows repeated after one week, but we enjoyed them the second week too. Half of this humongous resort was under construction, so there were tarps up and construction noise at times. The resort is so large that the half that we were on was not affected by the construction. We were, however, affected by a lot of noise from leaf blowers, trimmers and pressure washers, as well as music from the different pools during most of the day. In general it is was a louder resort. The other guest were also disrespectful of resort rules and chose to smoke and play loud music by the pool, and reserve chairs they did not use. Overall though, a great experience!
Stayed 12 nights in Jul 2025

6/10 Okay

Kyla

Liked: Cleanliness
Great place, great staff. Only thing is a lot of the place is under construction. And I got bedbugs bites from the room. They did offer a lot of entertainment and I enjoyed the live music performance in the pool
Stayed 3 nights in Jul 2025

10/10 Excellent

San

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Lilian

Liked: Cleanliness, property conditions & facilities
The staff and everything was AMAZING! Everyone was super friendly and we had an amazing time. However, our shower would not drain which resulted in our entire bathroom floor to be flooded. And our jacuzzi didn’t work either, so just be mindful of that. Overall, I would absolutely go here again!
Stayed 7 nights in Jul 2025

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I went here for our honeymoon and we were very pleased! Pros: • Good selection of food, very allergy conscious • Spacious rooms • Accessible resort layout (didn't have to walk a mile to get food or drinks lol) • Plenty of areas to lounge around the pools, shaded and sunny • Fantastic room service and accomadating staff if/when we needed anything • Very inexpensive shuttle service provided every day to/from town • 24hr sports bar/snack bar, never went hungry Cons: • Music by the pools was a bit loud, we would have appreciated a designated quiet pool area • Large part of the resort was under construction, didn't limit much but it was an eye sore/noisy at times • Not an issue of the resort, but the ocean by our resort was full of gross seaweed, so check the time of year you're going for that sort of thing! Over all we were happy we chose this resort and would recommend it!
Stayed 6 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025