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Grand Riviera Princess - All Inclusive

5.0 star property

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Relax by the resort pool surrounded by thatched-roof lounge areas and take in the views of the surrounding architecture.
Experience the grandeur of our hotel lobby, featuring a spacious open area with comfortable seating and a striking staircase.
Experience tranquility amidst lush greenery and a serene water feature.
Relax in a serene beachside retreat with a comfortable bed, surrounded by lush palm trees and the soothing sound of the sea.
Relax in a serene setting surrounded by lush greenery and a tranquil water body.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(23 reviews)
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

7.2 out of 10
Good
(25 reviews)
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

7.8 out of 10
Good
(188 reviews)
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 3

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 3

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Sleeps 4

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • Sleeps 1
  • 1 King Bed

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 2

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • Sleeps 3

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • Sleeps 3
  • 2 Double Beds

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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1938 out of 4081 reviews
Rating 8 - Good. 1015 out of 4081 reviews
Rating 6 - Okay. 572 out of 4081 reviews
Rating 4 - Poor. 269 out of 4081 reviews
Rating 2 - Terrible. 287 out of 4081 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tammy Evelyn May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an extremely large property with many points great for getting in your steps, but also had the convenience of the shuttle
Stayed 7 nights in Apr 2025

8/10 Good

Michael Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of available pool side seating. Everything within walking distance. Not overly crowded or busy. Overall nice property. Lots of pools. The resort is missing a dedicated coffee establishment and smoothie bar. The property is also lacking in walk up bars area.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time, the staff is very friendly and the food was excellent. This is our third time going to this resort and we have loved it everytime.
Stayed 7 nights in Mar 2025

10/10 Excellent

YEYMY MARISOL CRUZ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente sitio para ir y compartir en familia. Las instalaciones limpias, todo muy organizado. La atencion muy buena. Tienes muchas alternativas para disfrutar!
Stayed 7 nights in Apr 2025

10/10 Excellent

Anil Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time there - the property is still amazing. Nice amenities!
Stayed 7 nights in Mar 2025

10/10 Excellent

Darren William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location only minutes from Playa Del Carmen. Huge resort with many pools, excellent beachfront area. Staff are awesome and the food is very good with hundreds of options. VIP is worthwhile for special beach area.
Stayed 7 nights in Apr 2025

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! We had a great stay.
Stayed 5 nights in Apr 2025

4/10 Poor

Elizabeth

Disliked: Staff & service, amenities
Stayed 5 nights in Apr 2025

10/10 Excellent

Katelyn Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, felt very fancy with low prices. If you like the pool, I recommend getting the rooms that have direct balcony access to the pool. After sitting on the beach all day, felt nice to have our own section of the pool for a couple of hours. Hibachi restaurant was super fun and good, you need to book it asap in advanced because most people want to do hibachi and minimal tables.
Stayed 5 nights in Apr 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience! The place is properly named because the staff makes you feel like royalty. They have hospitality down to a science. We were made to feel welcome from start to finish. The Platinum pool and beach alone were well worth the upgrade. Seeing all of the animals was fun too. The only minor disappointment was some of the food, as it was either tasteless or the quality wasn’t where one would think it would be. Our favorite culinary experience was at Miso Thai. We’ve been home one day and already miss our Mexican paradise.
Stayed 5 nights in Apr 2025

10/10 Excellent

Urszula

Stayed 7 nights in Apr 2025

10/10 Excellent

Bahi

Stayed 5 nights in Apr 2025

10/10 Excellent

Shana

Stayed 9 nights in Apr 2025

10/10 Excellent

Nadezhda

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Highly recommended.
Stayed 7 nights in Apr 2025

10/10 Excellent

Fernando Moses

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the drinks
Stayed 4 nights in Apr 2025

10/10 Excellent

SUDHANSHU

Stayed 5 nights in Jan 2025

8/10 Good

Maria Susaana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, staff very friendly and helpful. The steak house manager was so nice and accommodating drinks were good. I had Betsy as a babysitter for a few hours so I could attend my spa appointment. She was friendly and sweet . Store prices are a bit pricey but what do you expect it’s a tourist area and in a resort ;( ONLY THING … It was just me (female) with my son, I rented a vehicle got a flat tire needed help changing tire and no one from staff was willing to help me, I even offered to pay… other than that everything was good
Stayed 5 nights in Apr 2025

4/10 Poor

Lingyao

Traveled with family
Disliked: Amenities, property conditions & facilities
Couldn’t make dinner reservation. No table available. Paying all inclusive price but no table available. No.
Stayed 5 nights in Apr 2025

10/10 Excellent

Douglas Wayne, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean
Stayed 4 nights in Apr 2025

4/10 Poor

Oksana, PHILADELPHIA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down in so many ways, old musty rooms, AC was not working properly, there were a time that no electricity, later no water at all, always something going on. Very basic and minimum food selection at buffet. Restaurants are Ok. Massages done by different people professionally but use of spa property very limited even if no people using it, the supervisor will tell you leave after 20 minutes. Been at this place a couple times over 10 yrs ago now it is totally different now. The beach is short and a lot of stones in the water, need special protective shoes. Seaweed was cleaned daily. Anyway, will not coming back.
Stayed 8 nights in Apr 2025

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with amazing staff!
Stayed 7 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I will revisit.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lynda, Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away! Staff were lovely
Stayed 7 nights in Apr 2025

8/10 Good

Daniil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe it's still one of the best value-for-money properties in Playa, and the value remains very good . The food was not as great as it was three years ago, but there are still no major issues; it's just that the number of choices is a bit less. Overall, I like this place. I visited for a second time, and I still enjoy it.
Stayed 8 nights in Apr 2025