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Grand Riviera Princess - All Inclusive

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
Exterior detail
Kayaking
Reception
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Housekeeping

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪20 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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$418 total
includes taxes & fees
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About this property

Grand Riviera Princess - All Inclusive

5-star Playa del Carmen property with coffee shop/cafe
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

Grand Riviera Princess - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1627 out of 3451 reviews" "
Rating 8 - Good. 870 out of 3451 reviews" "
Rating 6 - Okay. 473 out of 3451 reviews" "
Rating 4 - Poor. 245 out of 3451 reviews" "
Rating 2 - Terrible. 236 out of 3451 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marvin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty and the food was terrible. Overall the resort is very outdated definitely not what we expected.
Stayed 7 nights in Oct 2024

10/10 Excellent

Christopher, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Mariia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Katie

Traveled with partner
Disliked: Property conditions & facilities
We went to this resort a few years ago and had a great experience. However, this time was not as great. The resort felt dirty, there were days that there was animal poop on stairs for multiple days without being cleaned. Also, the wild life was a major problem that prevented us from being able to relax. The Coati's would take away food in people's hands (and they did mine once), they would dig through your belongings if you were in the pool, and they would run in front of you. It was awful and prevented our vacation from being relaxing.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mayte Guadalupe Medrano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Aura

Liked: Cleanliness, staff & service
This would be my 3rd time, we love this place ! However we feel the resort getting a bit run down. We saw staff doing a lot of repairs ! Which is really good 💕 we would stay here for sure !
Stayed 5 nights in Oct 2024

10/10 Excellent

Fatos

Stayed 5 nights in Sep 2024

8/10 Good

Michael Anthony

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Stephanie Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the property to the people, the shows, the rooms, everything. The only downside is the food in the buffet didn’t taste very authentic and the pushing of the timeshares. Other than that I truly enjoyed my stay and may come again. The different animals on the property were also amazing to see but startling at times.
Stayed 4 nights in Oct 2024

10/10 Excellent

Debra Ann, San Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice but some of the staff at the buffet area were not that friendly it was like they didnt want to work there I askwd for water and the lady slammed the 3 cups of water on table until she say we were leaving a tip is when her altitude change
Stayed 6 nights in Oct 2024

8/10 Good

Amarilys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Brandon

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing trip! The family loved it and we will be back
Stayed 7 nights in Oct 2024

8/10 Good

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo De Los

Stayed 3 nights in Sep 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great resort, lots of food and great staff!! Cannot wait to go back!
Stayed 3 nights in Oct 2024

6/10 Okay

Arash Zaryoun- Sahar

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This Place is not as clean and safe as Before I was in this resort 7 years ago. That time was very good. But this time the resort was not as good as good in past years. The chairs around pool and the area was dirty. Many raccoons was around pool and there are attacking us for drinks and food. Some kids got injuries and end up with paramedics care. I don’t recommend this resort until their management take an action for these problems.
Stayed 4 nights in Oct 2024

8/10 Good

Nathan Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice and our room was very clean. Beautiful property to walk around and would definitely stay here again.
Stayed 6 nights in Oct 2024

2/10 Terrible

Aymie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty and loud, have music blaring all day everyday, always the same 10 songs on repeat. The staff will come into your room and steal from you, and if you try to report it they’ll threaten to kick you out. They let the animals run the place, so it’s extremely filthy and you can’t sit outside without being attacked. Also both got food poisoning twice. Literally go to any other resort in Mexico, and I can guarantee it would be a lot better than this one
Stayed 21 nights in Sep 2024

6/10 Okay

Lilian

Traveled with partner, Traveled with family
Liked: Staff & service
Oct 2024 - coatis are definitely a problem. Running around rampant plus visitors feeding them after they signed something that says do not feed animals plus numerous signs everywhere saying so.
Stayed 7 nights in Oct 2024

6/10 Okay

Grazyna

Traveled with family and small children
There are rat looking animal all around they got in my room they know how to open door and they popęd my pool toys as well as took my baby milk bottle
Stayed 7 nights in Oct 2024

10/10 Excellent

Tenzin Dechen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Mary, Oakland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and extremely good service
Stayed 10 nights in Oct 2024

8/10 Good

Jackney

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Alka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful. Variety of food both buffet and restaurants, beautiful property with clean beach and very comfortable accommodation and relaxing pools. Overall this stay made our trip memorable👍👍
Stayed 3 nights in Sep 2024