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Grand Sunset Princess - All Inclusive

4.5 star property

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Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Sports facility
Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes
Front of property
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Super Saver

Super Saver | Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 512 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzis)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Jacuzzi and Outdoor Shower

  • 640 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Double Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Quadruple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (4519)
The price is $555
per night
$674 total
includes taxes & fees
Apr 15 - Apr 16
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Sunset Princess - All Inclusive

4.5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Grand Sunset Princess - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1293 out of 2829 reviews
Rating 8 - Good. 764 out of 2829 reviews
Rating 6 - Okay. 436 out of 2829 reviews
Rating 4 - Poor. 168 out of 2829 reviews
Rating 2 - Terrible. 168 out of 2829 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Leonid

Liked: Cleanliness
Stayed 6 nights in Dec 2024

8/10 Good

Vivin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Neda

Stayed 8 nights in Sep 2024

10/10 Excellent

Betty-Jean

Stayed 15 nights in Nov 2024

10/10 Excellent

Amir

Stayed 1 night in Dec 2024

2/10 Terrible

Raghuram

Stayed 7 nights in Dec 2024

10/10 Excellent

Alexandra Trinity

Stayed 7 nights in Nov 2024

8/10 Good

Angelo Arago

Stayed 5 nights in Dec 2024

10/10 Excellent

Ilya

I liked it
Stayed 10 nights in Dec 2024

8/10 Good

Anh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it í fine place
Stayed 3 nights in Dec 2024

8/10 Good

Zhivodar

Stayed 7 nights in Nov 2024

8/10 Good

Robin

Stayed 7 nights in Dec 2024

2/10 Terrible

Muaid

Liked: Cleanliness
Stayed 6 nights in Dec 2024

8/10 Good

Baruch M.

Liked: Cleanliness
Stayed 5 nights in Dec 2024

4/10 Poor

Mahshad

Disliked: Staff & service, property conditions & facilities
Food is very basic, lots of carbs and not good selection of meat. In many occasions we found burgers, chicken and fish uncooked, reported and they took note but still observed the same things the next day. My kid has lots of food allergies including dairy and gluten but there were no options to eat. Staff barely speak English and hard to communicate with.
Stayed 6 nights in Dec 2024

4/10 Poor

Arvind

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No vegetarian food options and management need to add some Indian vegetarian foods. During my visit there was no food available for my family. It was bad service. Very bad experience it was a terrible unforgettable trip. Very important note think twice before booking to this resort especially if you are an Indian family. Vegetarian Indians, make sure to think before you book with this resort.
Stayed 7 nights in Dec 2024

8/10 Good

Rafael

Stayed 1 night in Nov 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a nice beach, and very well maintained overall.
Stayed 6 nights in Dec 2024

8/10 Good

Pinar

Traveled with family
Liked: Cleanliness, staff & service
It was a good trip overall food , drinks staff were excellent . Beach was not good very rocky and there was a huge smell in the ocean. Rooms and bathrooms had the same smell all around the resort. There were a couple of areas which was fixed with sands so you see all people used that specific area to swim so very busy . If you are going there for the ocean or the beach this is not for you . Other problem is the beach chairs . There is not enough beach chairs , we end up using Chill out lounge paying extra . I have to say staff are very helpful and di their best to make visitors happy .
Stayed 6 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and experience. Extremely clean facilities, lots to do, and plenty of pool and beach seating. Our only complaint is that the buffet food was mediocre and a la carte reservations were difficult to get. The two a la carte restaurants we tried were both very good. Would recommend to families or people not seeking and adult-only experience. The rooms blocks are adult-only but dining, pool and beach are shared.
Stayed 5 nights in Dec 2024

8/10 Good

Mary Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardworking staff, very clean property, nice choice of amenities and dining. Better for more relaxed guests.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robyn Jessie

Stayed 6 nights in Dec 2024

8/10 Good

babirye b

Traveled with family
Liked: Staff & service, amenities
The property has a variety of options in as far as activities for kids (although very lacking in options for teenagers between ages 12-16yrs), and also wide variety of cuisines and snacks at all times of the day. Although, the quality of food left a bit to be desired. Drinks, too, were not premium alcohol as described.
Stayed 4 nights in Dec 2024

2/10 Terrible

Araceli

Stayed 3 nights in Dec 2024

2/10 Terrible

tyler

Stayed 3 nights in Dec 2024