Grand Sunset Princess - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Free minibar, in-room safe, desk, blackout drapes
Lobby
Exterior
Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

Super Saver

  • 512 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Suite, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Family Room

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Suite (with 2 Jacuzzis)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite with Jacuzzi and Outdoor Shower

  • 640 sq ft
  • Sleeps 2
  • 1 King Bed

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Double Room Deluxe With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Triple Room Premium With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed(s) OR 2 Full Bed(s)

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Similar properties

About this property

Grand Sunset Princess - All Inclusive

4.5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Grand Sunset Princess - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1277 out of 2736 reviews
Rating 8 - Good. 729 out of 2736 reviews
Rating 6 - Okay. 413 out of 2736 reviews
Rating 4 - Poor. 161 out of 2736 reviews
Rating 2 - Terrible. 156 out of 2736 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Namita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with clean rooms, safe environment, and great food.
Stayed 4 nights in Jan 2025

10/10 Excellent

Cory Todd

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, wonderful staff great service. When we called for various issues ie safe not working, staff attended almost immediately. A La Carte meals were so good!!
Stayed 10 nights in Jan 2025

2/10 Terrible

Alexx

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Dianna Marie

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is gorgeous, the overal trip was great! The second last day 1 woman on the kids club side was extremely rude and put a sour note on the trip. The property was definitely run down but the landscaping more than made up for it. Everything was extremely clean and its feel unkept.
Stayed 7 nights in Jan 2025

10/10 Excellent

Constanza Antonela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Desarai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jungle Vibe

Very fun place. The common grounds are beautiful and well maintained. Very much a jungle vibe! Coatis, iguanas, deer, wild pigs, and monkeys. Our swim up room was great! Buffet food was decent but the restaurants were very good!
Stayed 7 nights in Jan 2025

10/10 Excellent

artjon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful vacation
Stayed 7 nights in Jan 2025

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was plentiful but a bit bland but on the whole great value
Stayed 10 nights in Jan 2025

10/10 Excellent

Patricia

Stayed 5 nights in Jan 2025

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

8/10 Good

Jorge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The bathrooms had a funny smell, the dining reservations were not friendly and check in service was not very informative up on arrival other then that it was very good
Stayed 7 nights in Jan 2025

10/10 Excellent

Alan James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautifully maintained, staff are lovely, lots of food options, if you go hungry that’s on you. The food at the buffet could be a little warmer but there are microwaves in each restaurant so it’s not a problem. Rooms are kept very clean each day.
Stayed 8 nights in Jan 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it with our 2 year old. Great staff, amenities and entertainment.
Stayed 7 nights in Nov 2024

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a nice place to stay.
Stayed 5 nights in Jan 2025

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
Very tired resort. The food is awful. We ended up going off the property for most of our dinners. The staff at the front desk are lovely but many of our interactions with workers in the restaurants were unpleasant. Would not go back. Would not recommend.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

John, Lake In The Hills

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are amazing and would highly recommend
Stayed 6 nights in Dec 2024

2/10 Terrible

Joshua Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Lavender Lily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: clean facility, great landscaping and greenery, very big with lots of pool options. Cons: 1) the service from waitstaff was not good across the resort - had to chase ppl down to get water refilled while dining, often sat at the lounges without any service, very slow service around the pool etc. 2) terrible, just terrible experience with the online dinner reservation system. Even after repeated attempts with concierge, it was not resolved - staff just passed along the responsibility to others. It was particularly hard to link 2 rooms to get reservations at the same time. Spoke to others staying there and many ppl ending up paying the concierge $50 to get access to timely reservations - not my style. 3) food/dining was meh, with the Miso restaurant being by far the worst. Buffets were good for salads and fruits but the mains were repeated each day for breakfast and lunch. 4) furniture in the rooms are a bit dated. Overall, a decent 4 star hotel, but not worth the 5 star rating.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Yuliana

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel needs some maintenance. During our stay the ceiling leaked when it rained outside. Definitely not what you’d expect. Staff is friendly and helpful, however a lot of the staff members will request tips. Which is fine, and I always tip, but also creates odd pressure around it. The food is mid at best. Hotel shop is super overpriced, so don’t forget to pack anything, or be ready to spend $22 on a can of bug spray, that’s like $5 at any store in U.S. but that’s to be expected of a touristy area. The beach was great - there were enough lounges and towels at all time. There are bars and snacks pretty much everywhere. We saw a lot of wildlife while just walking around - pigs, deer, spider monkeys, capybaras, all kinds of birds. The rooms were clean, beds were comfy.
Stayed 9 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Overall a nice resort, buildings, pools and beach. Lots of places to sit and relax. Food and drinks were okay but nothing outstanding. The rolls in the buffet were always hard.
Stayed 4 nights in Jan 2025

8/10 Good

Tara Lynn

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Dylan

Traveled with partner
Liked: Staff & service
.
Stayed 4 nights in Jan 2025