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Grand Sunset Princess - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Front of property
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room
Sports facility
Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Pool
  • Hot Tub
  • Spa

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    13 min walk
  • La Hacienda
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    13 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    24 min drive

Room options

View all photos for Super Saver

Super Saver | Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 512 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzis)

  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Jacuzzi and Outdoor Shower

  • 640 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Double Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room With Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Pool View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury With Pool View

  • Sleeps 1
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room With Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room With Lake View

  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Triple Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Quadruple Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium With Garden View

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Grand Sunset Princess - All Inclusive

4.5-star Playa del Carmen property with 9 restaurants
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Grand Sunset Princess - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1151 out of 2473 reviews" "
Rating 8 - Good. 653 out of 2473 reviews" "
Rating 6 - Okay. 384 out of 2473 reviews" "
Rating 4 - Poor. 143 out of 2473 reviews" "
Rating 2 - Terrible. 142 out of 2473 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and the swimout was so worth it! The grounds were well maintained and the staff was great! The wildlife was so cool with the exception of the coaties which were quite annoying around the outside food areas. Over all we had an amazing stay, and we will definitely be back! The shows are awesome and a big shout out to our bartender Pedro and waitress Pathy!
Stayed 7 nights in Sep 2024

8/10 Good

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights. Really enjoyed the all the greenery, landscaping, and natural wildlife (especially the monkeys). The coati are a little out of control around the pools and food stands. They steal your food right from you. The pools are wonderful, so many different pools and shapes of pools. A pool for every liking which was nice. The restaurants were excellent. The buffets were just that...buffet food, nothing special. The theater was big and had AC and nightly shows were very good. I enjoyed the nighly shows alot. The resort as a whole needs some updates and fresh paint in some areas but overall is beautiful. The staff was excellent.
Stayed 6 nights in Sep 2024

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Kalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great stay at the Grand Princess Sunset. The access to the beach, beautiful grounds and convenience were all what we hoped for. The entertainment at night was nice and we enjoyed the silent disco one evening. The staff was very nice and helpful. Our only issue was the amount of coati (small wild animal like a raccoon) who were around the resort and beach. They would swarm us when we had food and tried to take my friend’s bag into the bushes.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home…..
Stayed 6 nights in Sep 2024

4/10 Poor

Karen

Stayed 7 nights in Sep 2024

10/10 Excellent

Luis

Stayed 9 nights in Aug 2024

8/10 Good

Irene Angelica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The animals all over the pool area you had to be holding your drinks and food all the time Service great ,food in the restaurants excellent , in the buffet not so good Drinks they can improve not to tastee
Stayed 6 nights in Sep 2024

6/10 Okay

ezequiel

Stayed 4 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort we have ever been at. We love animals and got to see lots of coatie and monkeys while at the resort. We stayed at the sunset building at tje service was spectacular. We will be back.
Stayed 6 nights in Sep 2024

8/10 Good

Bryan Jonas

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

2/10 Terrible

Alberto A, lancaster

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice resort for the first time in Cancun area. Very big, though so it took forever to get anywhere. Coatis run rampant here though. Several people got bit by them and they will jump up and steal your food right off your plate and/or bite you for it. Very risky! Beautiful scenery and you can walk right onto the beach and swim. Beautiful area. Excursions were very fun. You have to pay for so many extras that we hadn’t experienced at other resorts in Mexico. People are constantly trying to sell you things anywhere you go, which is really obnoxious. You cannot truly relax with all of the pestering. And wear bug spray!! Mosquitoes are very bad.
Stayed 6 nights in Sep 2024

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 days here with my family. While the place is very grand they can definitely use some updates. It is a bit dated. The staff was very friendly. I hate to say this but the food was not that great. We did have a really great meal at the steakhouse so make sure you hit that spot up. The only other thing that I wasn’t crazy about was literally everywhere you go someone is trying to upsell you something. It was way too much.
Stayed 4 nights in Sep 2024

8/10 Good

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean property and extremely friendly and helpful staff. We had a great time and we really enjoyed our stay. The only thing that wasn't great was the food. The buffet was mediocre most times
Stayed 7 nights in Sep 2024

6/10 Okay

Mie Suk

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff at this resort was excellent. It made my stay worth it. The rooms could use major upgrades, all of them. This is an older resort so I would say for an older resort it was ok. I enjoyed most food, but could have more variety. Overall if youre on a budget and you want to travel with people this is an affordable all inclusive. The bus was amazing! We never waited long.
Stayed 3 nights in Sep 2024

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, amenities
I wouldn't say this is a bad place to stay, especially for the money, however, I have stayed places in the same price ballpart that we liked better. I like bigger properties / resorts but this place was huge. Had to take a golf cart from staff to go to places, so felt like we didn't really get to see everything in our week there. Also the food was pretty bad. Only thing I enjoyed was fruits, salads and the club sandwich I wooofed down from Room Service because I was starving after not enjoying the food. Also after finding our our flight had been cancelled and we needed to stay one more night, the internet said they had rooms available but they said they could not add one night at front desk that it had to be done online. Doing it online required to book 4 night minimum. SMH that was dumb! It cost us an extra $600 to reserve a different airline. All in all, we will not return.
Stayed 7 nights in Sep 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food from the taco and hamburger stands was great. Food from the restaurant and buffet was not so great. Would have liked more options of clubs to go dancing etc. in the evenings.
Stayed 5 nights in Sep 2024

6/10 Okay

Alexandru

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

JENNIFER, Urbandale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful! Staff was superb! Food was mediocre.
Stayed 5 nights in Sep 2024

10/10 Excellent

Bradley Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great and the food was very good, even the buffets were better than average. Only downsides no shuttle service for non-platinum guests and I had selected an ocean view room and they had none to offer! Swear i paid more too! The front desk lady (Amina?) managed to get me an upper floor king suite though which was very nice. Oh and they were lacking decent entertainment.
Stayed 6 nights in Sep 2024

2/10 Terrible

Heriberto

Stayed 4 nights in Aug 2024

8/10 Good

Yoon Sun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Alexandru

Traveled with family and small children
Liked: Staff & service
The concept is great the stuff was very helpful yet took a very long time to get what we we’re asking for for example our laundry took 3 days where when I called and asked they said that will have it by the end of the same day for us. Overall was not bad and impressed but it wasn’t horrible either it was an average experience
Stayed 8 nights in Sep 2024

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did like the amenities offered around the property. many activities to do. Recommend getting the platinum services, convenient room service and drink service at the beach side. will be coming again.
Stayed 6 nights in Sep 2024