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HM Playa del Carmen

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Lobby sitting area
Junior Suite with terrace and city view | Terrace/patio
Reception
Junior Suite with terrace and city view | View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Quinta Alegría Shopping Mall
    6 min walk
  • Tortas Alejandra
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    7 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    18 min walk

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Standard Double Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite with terrace and city view

  • 377 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double Room Single Use

  • 301 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double room with balcony

  • 258 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

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About this property

HM Playa del Carmen

4-star hotel in Gonzalo Guerrero
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
HM Playa del Carmen features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Playa del Carmen hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

HM Playa del Carmen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
HM Playa del Carmen has a restaurant on site.
Room service is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 998 reviews" "
Rating 8 - Good. 294 out of 998 reviews" "
Rating 6 - Okay. 62 out of 998 reviews" "
Rating 4 - Poor. 22 out of 998 reviews" "
Rating 2 - Terrible. 22 out of 998 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla Patricia Cordova de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está ubicado en un lugar privilegiado con la zona turística a dos cuadra, lejos del ruido de la zona de bares. Es un lugar limpio, el desayuno buffet muy rico, la piscina con temperatura ambiente perfecta para el calorcito de Playa. Las habitaciones son amplias y aunque la calidad de la ropa de cama puede mejorar, se encuentran muy limpias. La regadera deliciosa con mucha presion del agua y temperarura perfecta. Nos gustaría regresar pronto.
Stayed 3 nights in Sep 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden courtyard with pool and bar. Clean and spacious rooms that were quiet. The staff were very nice and accommodating. Price was reasonable and I would choose to stay here again when in Playa del Carmen.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sanat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

2/10 Terrible

Oksana

Stayed 2 nights in Jul 2024

8/10 Good

Elinor, North Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included! Nice offerings. Attentive staff! Short walk to shopping mall 5th Avenand the beach.ue
Stayed 5 nights in Jul 2024

10/10 Excellent

Ijeoma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel las facilidades como piscina gym todo bien limpio los cuartos la comida buffet de desayuno todo excelente
Stayed 7 nights in Jul 2024

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Alejandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es centrico. El personal es muy amable. Cerca de la quinta. Cerca de los parques de xcaret.
Stayed 7 nights in Jun 2024

10/10 Excellent

Dayyoung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Jovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and simple hotel, really recommend room with balcony facing front of the hotel
Stayed 4 nights in May 2024

10/10 Excellent

William

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.
Stayed 1 night in May 2024

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool
Stayed 5 nights in May 2024

10/10 Excellent

Areli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay super exceeded my expectations. The hotel was beautiful and felt very intimate while also was very clean. The staff was all amzing and very pleasant. I loved the location was perfect being that it was approximately a 3 minute walk to 5th street. There was never any loud noise which was perfect for a great night sleep. I will definitely be coming back😊
Stayed 6 nights in May 2024

8/10 Good

Sergio

Stayed 4 nights in May 2024

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!
Stayed 4 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and services, especially towel service, parking and breakfast
Stayed 2 nights in Apr 2024

8/10 Good

Maria Cristina Hernandez, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite things were the breakfast & the pool. The staff was very helpful & nice.
Stayed 5 nights in Apr 2024

6/10 Okay

moises

Traveled with family and small children
Front desk person wasn't helpful at all
Stayed 4 nights in Apr 2024

10/10 Excellent

RAMON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and attentive
Stayed 7 nights in Mar 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Nice pool
Stayed 3 nights in Mar 2024