Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with cable channels.
Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Playa del Carmen hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance.
Hacienda Real del Caribe has designated areas for smoking.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
Languages
English, French, Italian, Portuguese, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)
Food and drink
Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
MAGNOLIAS
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Stair-free path to entrance
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Premium bedding
Bathroom
Bathtub or shower
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Plasma TV with cable channels
Food and drink
Limited room service
Minibar
More
Air conditioning
Ceiling fan
Desk
Free local calls
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
Early check-in fee: USD 20 (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Property is also known as
Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen
Hacienda Real del Caribe Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Lovely classic Mexican hotel, home away from home!
Tjeerdo
Stayed 15 nights in Mar 2025
6/10 Okay
Vicent
Traveled with family and small children
Mar 27, 2025
Disliked: Staff & service, amenities
😉
Vicent
Stayed 2 nights in Mar 2025
2/10 Terrible
christopher
Business traveler
Mar 22, 2025
Disliked: Staff & service, amenities
First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything.
So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room.
Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on.
I do not recommend this hotel solely on the staff.
I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud.
Anyway 2/10 do not recommend.
christopher
Stayed 1 night in Mar 2025
4/10 Poor
Martin
Traveled with partner
Mar 21, 2025
Liked: Cleanliness
The hotel it’s in a very noisy area next to very loud night club, haft to call several re: tv not tuning on, they had to switch mini bar not cooling, no hand towel, overs all not a great experience
Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.
Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action.
Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room.
Would not return or recommend.
This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey.
Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people.
We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite .
Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Tieh
Stayed 1 night in Oct 2024
4/10 Poor
Tieh
Oct 24, 2024
Liked: Staff & service
Disliked: Cleanliness
Not as good as it was .
We asked for a quiet room however all nite heard music . This hotel try’sto be clean but lamp shade on all lamps have mold painted over dust . Should replace mold is bad to inhale .no more coffee in room or water bottles . Told its budget cuts .
Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day .
We book here when we travel thru Mexico frequently like the location and service .
It’s a bit older hotel but kept clean .
Friendly staff .
Tieh
Stayed 1 night in Oct 2024
2/10 Terrible
Bernard
Business traveler
Sep 25, 2024
Disliked: Room comfort
very weak wi-fi, loud music at night...one clerk not very honest at front desk
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
CLAUDIA
Stayed 2 nights in Aug 2024
6/10 Okay
Frances
Traveled with family
Jul 30, 2024
Disliked: Property conditions & facilities
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.