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Hacienda Real del Caribe

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Real del Caribe

Outdoor pool
View from room
Lobby sitting area
Lobby
Minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Calle 12
    1 min walk
  • La Famiglia
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout drapes

Room selected at Check-in

  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout drapes

Standard superior queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout drapes

Standard double queen

  • 65 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Superior With Bathtub

Minibar, in-room safe, desk, blackout drapes

Room Superior With Bathtub

  • Sleeps 4
  • 2 Queen Bed(s)

Similar properties

Room

Sofía by Bunik

Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (880)
The price is $84
per night
$104 total
includes taxes & fees
Jan 6 - Jan 7
Sofía by Bunik

About this property

Hacienda Real del Caribe

3.5-star hotel in Downtown Playa del Carmen
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Hacienda Real del Caribe offers 58 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This Playa del Carmen hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance.

Hacienda Real del Caribe has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 388 out of 942 reviews" "
Rating 8 - Good. 324 out of 942 reviews" "
Rating 6 - Okay. 144 out of 942 reviews" "
Rating 4 - Poor. 45 out of 942 reviews" "
Rating 2 - Terrible. 41 out of 942 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Stayed 2 nights in Aug 2024

8/10 Good

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Aug 2024

6/10 Okay

Fortino

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Stayed 2 nights in Aug 2024

6/10 Okay

Frances

Traveled with family
Disliked: Property conditions & facilities
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Stayed 1 night in Jul 2024

10/10 Excellent

Reginald

Stayed 1 night in Jul 2024

4/10 Poor

Tonya

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a 2 stars and not a 4 stars hotel as rated in the review. I was sent to rate the hotel before I even checked in, odd. The check in process was simple. As soon as I walked into the room, it looked old I just wanted to leave. The room has a horrific smell. There was no hand soap in the bathroom. I stayed for one night n checked out early the next day. Wouldn’t recommended.
Stayed 1 night in Jul 2024

8/10 Good

Isabel, las vegas

Stayed 1 night in Jul 2024

8/10 Good

Isabel, las vegas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Norma, New Lenox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Stayed 1 night in Jul 2024

8/10 Good

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No WiFi! No help offer just nope no WiFi
Thr lady at front desk was super helpful , room wasn’t ready it was raining and busy .She took our luggage to office said half hr room ready and we went to get a bite to eat. Returned room was ready . My only complaint is zero WiFi. I asked the young mand as the sweet lady was gone. He said no WiFi it happens ALOT ! I asked can’t you ck it and reboot router - nope ! People need WiFi to confirm flights etc this needs urgent attention. Otherwise very nice hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Norma J

Liked: Cleanliness, room comfort
No hot water .
Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Stayed 1 night in Jun 2024

4/10 Poor

dariyoush

Disliked: Cleanliness, property conditions & facilities
To much noise. You can't sleep before 2am. Never again.
Stayed 3 nights in May 2024

6/10 Okay

Oscar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Stayed 2 nights in Apr 2024

6/10 Okay

Barbara

Stayed 1 night in Apr 2024

8/10 Good

peter

Stayed 5 nights in Mar 2024

6/10 Okay

Jessica

Stayed 5 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Martin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
Stayed 7 nights in Jan 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your momey
The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super céntrico y todo bien en hotel
Stayed 4 nights in Oct 2023

6/10 Okay

angel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family, The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via Expedia, next time do it with us directly and show me a flier with phone numbers, When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room, Something that never happened, Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels, I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family, Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
Stayed 3 nights in Sep 2023