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Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Apartment

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hotel Amenities

Property Features

Heaven Hotel features an outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. This Playa del Carmen aparthotel also offers a terrace, concierge services, and laundry facilities.

Heaven Hotel is a smoke-free property.

  • Safe-deposit box at front desk
  • Terrace
  • Number of outdoor pools - 1
  • Elevator
  • Concierge services
  • 24-hour front desk
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 20
  • Garage
  • Free WiFi
  • Pool sun loungers
  • Smoke-free property
  • Swimming pool
  • Outdoor furniture
  • Off-street parking
  • Children's pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Room Amenities

Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Daily housekeeping
  • Private bathroom
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Ceiling fan
  • Washer/dryer
  • Microwave
  • Cookware, dishware, and utensils
  • Blackout drapes/curtains
  • Kitchen
  • Shower only
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Digital TV service
  • Free WiFi
  • TV size: 40
  • Rainfall showerhead
  • Towels provided
  • Bedsheets provided
  • Toaster
  • Number of bathrooms - 2
  • Smart TV
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Window screens
  • Wet bar
  • Closed captioned TV
  • Wardrobe or closet
  • Toothbrush and toothpaste not available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Nearby Activities

An outdoor pool and a children's pool are on site.

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at noon

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher and a first aid kit

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

Service animals are allowed

Service animals are exempt from fees/restrictions

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property uses a professional cleaning service

Property is cleaned with disinfectant

Contactless check-out is not available

Property does not follow sanitization practices of any association

Staffed front desk

Contactless check-in is not available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property registry number - 117096

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Debit cards

Gap period enforced between guest stays - 48 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

The property is professionally cleaned.

Hotel Names

  • Heaven Hotel Aparthotel
  • Heaven Hotel Playa del Carmen
  • Heaven Hotel Aparthotel Playa del Carmen

Hotel Reviews

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